Initially when I purchased my agency I was not happy with the software because I didn't know it's capabilities. This was impart because the software was not being utilized to it's fullest potential. After being thoroughly trained by our rep on all of the features within the software and adding additional features, I've been able to increase my operational efficiency immensely. Additionally, I've been able to reduce my staff and bring my billing in-house.

The flexibility and versatility of the software to meet evolving demands of the business. Additionally, the willingness of the customer support team to provide timely support.

Particularly how the software is consistently adapting to the forever changing environment of home healthcare to ensure compliance's are being met and agencies are positioned for success.

SUPPORT SERVICE EXCELLENT; REVIEW FROM PROFESSIONAL DISCIPLINES WERE USER FRIENDLY AND EXCELLENT SOFTWARE AS YOU CAN USE PHONE, IPAD, COMPUTERS FROM PATIENTS HOME.

Support service great, accessible, timely and accurate. User friendly, JCAHO survey ready, We just had a random JCAHO survey for our CMS deem status, on 10/18-10/19; On 10 chart reviews we did well, including medication reconciliation, transfer summary which has a box one can check if transfer summary was sent to transferring facility(which is now phased in with new 2018 COP) and D/C summary/OASIS which has also a checklist that one checks if copy of D/C summary is available upon request by Primary MD. RN, PT OASIS SOC and D/C were complete in all OASIS elements and as it auto populate in Plan of Care, it's easier to see orders and goals locators of POC.

I have now used 4 different home health software programs. This is by far the worst.

The autosave feature is the only good thing about this software.

The physical therapy evaluations, daily notes, reassessments are terrible. If Medicare ever wakes up and uses PTs to review PT notes, the take backs will be immense because the templates are so poor. They do not allow the clinician to write a clear note. The reassessments and discharge notes do not in any way relate back to the assessment. It does not appear that a therapist was consulted in the development of these templates.

Perfect is definitely a great tool in increasing work productivity considering the complexity of operating/managing a home health agency. This software has a lot of valuable features that can be customized to every users job title/responsibility. One of my favorite and helpful feature of Perfect is the Dashboard. As a DIrector of Nurses and owner of a home health agency, the Dashboard provides a quick recap or picture summary of my agency on a given period of time!

It's ability to integrate all the necessities and requirements needed to smoothly operate and manage a home health agency!

Easy to know when notes are completed because every visit is on the calendar and it has a check when it is validated and a black mark when it is complete with signature.

Can add what ever tools you need, can change and remove anything you'd like. Pretty easy to find anything.

Their is always glitches, sometimes the system is very slow. Would be good if when adding a communication note you can add an attachment.

It's works esp if you have lots of notes to do, but it's not perfect in my opinion if you want easy but comprehensive documentation.

Most everything is in one page, no tabs to click open to get to different parts of the chart. It doesn't ask for much information, if you don't wanna be bothered with that, I guess.

MMT and ROM values don't populate (in case most values are the same), you have to put in everything one by one. Only option to skip a part is if you want to refer the UE to OT (what if there's no OT service but there's no problem with the UE? you still have to tick 5/5 for each little box...no N/A option to skip all that and still have the UE covered). I've used a different software that populates the values for each major joint in case they're all the same. Saves time! DC Summary does not populate Initial Eval results...so you have to re-enter Initial Eval results then enter your DC status results. That other software I used enters the Initial Eval results right next to the DC status that you have to fill out so it's so easy to compare progress, no need to dig and find the initial eval again. I have a long list of other things but this box limits what I can write.

Easy to use but the server response time is too slow.

The user interface for this program is clean and functional. Everything is easy to find on the main screen for each patient.

They changed the server hosting the program and response time is frustratingly slow. Several agencies that used the software moved to other programs since the server response just hangs.

Access to admit patients, look up patients for various reasons, access to H & P's etc.

That we can call customer service and if there is a glitch in our software, the IT team corrects the problem. Also we are allowed conference calling with a member of Perfect to correct any of the glitches. Perfect also keeps us updated on any changes made to the system.

Not really anything bad about the software that I can specify. I will say that sometimes the IT people do not return my calls on an issue I may be having.

I like the copy note button which helps you fill in info from previous levels. Also I like that it has a mobile website which limits multpile acesses using your username forcing your name to sing out when you acesses it from another location.

When writing a new note software glitches about 50% of the time. It requires you to saverify note to being note but won't load a save button. Very frustrating. The problem is solved by reloading the note several times in a row.

User friendly and cost effective w current rate and customer service friendly and accommodating. Some upgrades from time to time needed since new final CoPs changes otherwise satisfied. Just slow with request for revisions.

User friendlyand offers training support for staff and new upgrades.

Too slow in pulling data when toggling from one patient to another .

I can call their customer support for questions. There are alot of glitches. At times there are glitches the whole day and interrupts my work

Its easy to use. The calendar feature is easy to use and can see the scheduled visits

At times there are glitches, there are errors and it is slow to load at times

Tech support is not avail on weekends. Never recieved call back from them

The app setup appearance is easy on the eyes. Is fairly simple to chart with in the field.

Its hard to use. Cant change meds on app.

USER FRIENDLY. GREAT FOR AGENCIES THAT MANAGE A LOT OF MEDICARE PATIENTS. COMPANY IS VERY ACCOMMODATING TO MEET CLIENT'S NEEDS OR DEMANDS.

My overall experience has been very positive.

I like the fact that there's a lot of information on the home page that you can just click on to view more in depth.

When you type in a name in the search sometimes it does its own thing.

I like all the features and capabilities of this system. It provides all the essential elements for a home health company. Customer service is well valued by the company, addresses all issues and very much flexible in terms of incorporating user's ideas to fit the agency's requirements.

The layout. It's okay for me because I consider myself as tech savvy but for some who are not, they prefer to have a simpler layout in terms of visuals.

The best part about Perfect is the administrative and the back office information. Great for running reports. Makes it easier for budgeting. Getting help from the software team on how to maneuver the software and also update the software as needed.

Some work on some of the pages. Some information does not populate to some pages that should be! In some cases , it does populate but not easily found. Generally speaking its an efficient software.

Lower rates and able to design some aspect of the system based on our company's needs.

Able to design your forms if you wanted and flexible to your needs. Customer service is very patient to most of your request and tries to solve request. Training with staff are flexible and accommodates scheduled

Still in the early phase of transition, still needing a lot of revisions. Some features are still not imbedded on the system.

Worked appropriately

Simple navigation, easy communication ability, visually appealing

Not as commonly used among healthcare providers so I used it less often and therefore more prevalence in general amongst providers would have given me more chances to use it