Achievers

RATING:

4.5

(13)

About Achievers

Trusted by industry-leading global brands, The Achievers Employee Experience Platform combines Achievers Recognize & Rewards Marketplace, an employee recognition and rewards solution, with Achievers Listen, an end-to-end employee engagement software that accelerates the feedback loop, allowing leadership to action on key insights that then drive positive performance outcomes for employees and the company. With 20+ years of experience driving results for organizations across the globe, Achievers sees 17M+ recognitions flow through across organizations, and 5M+ rewards fulfilled annually. You can count on our award-winning customer service that offers 24/7 support across all timezones in 200+ languages. The Achievers platform connects with employees directly. It's an ...
Frequent mentions = higher retention. Achievers’ customers are 3.6X more likely to give recognition multiple times each month compared to customers of our competitors.

Achievers Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4

Functionality

4.5

Most Helpful Reviews for Achievers

1 - 5 of 13 Reviews

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2018

Seamless Social Recognition, Rewards & Incredible Employee Experience

The benefits of this platform have to do with the incredibly robust, beautiful and easy to use software, which in itself engages employees. If you buy in to that premise, then you'll love the platform and reap the rewards of a recognition-rich workplace.

PROS

Unlike some free options, the Achievers platform is robust, intuitive to use and ensures a bug-free and seamless user experience that makes recognition and engagement simple. Beyond that, the platform and its features are constantly evolving and improving, based on recognition and engagement best practices, to ensure it captivates its users' attention. Employees love to use the tool, managers get valuable insights and, from an HR perspective, you have all the reports and analytics you could ever want at your fingertips. Overall, there is a significant financial investment for the product but, when you consider the cost of disengaged employees and the benefits of an engaged workplace, the investment is worth it.

CONS

Given their recent partnership with a global rewards/gift card giant, they have better global reach but the shipping times are incredibly varied and sometimes high (2-5 weeks on average.) Additionally, with new changes to their workflow, it's rare to instantly receive even the online rewards, which can take 5-10 business days to be delivered. If you manage expectations with employees and consider that the primary benefits of the platform are the non-monetary incentives, then you'll be very happy with the tool. If you're looking for very quick shipping and reward fulfillment, this likely isn't the product for you.

Nicole

Pharmaceuticals, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2018

Great Recognition Platform

The platform has been widely accepted by our employees and organization. It has allowed us to shed light on and target how recognition ties into employee engagement. It has allowed us to capitalize on the power of acknowledgement from senior leadership, peers, and teams. The platform has allowed us meaningfully recognize more consistently as an organization, and has become an integral part of our culture.

PROS

Our employees are supporters and advocates of this software. It is a great platform that allows our organization to recognize more consistently, with an awesome rewards catalog with something for everyone. The software is easy to use and the customer service we receive is unparalleled. Achievers continually supports us with professionalism and valuable knowledge as we aim to leverage the platform in new ways and improve our user experience.

CONS

It's difficult to think of what is least liked about this software. It would be great to have more control over our platform without having to leverage customer service (i.e., the ability to change the imaging, enable survey features, troubleshoot). However, our experiences with Customer Service have been successful and we have run into very few issues.

User Profile

Fernando

Verified reviewer

Food & Beverages, 10,000+ employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

FUNCTIONALITY

5

Reviewed July 2019

Employee Success Platform - Great in concept, not so great in practice

PROS

Easy way to enable recognition within the company, with clear communication and prizes.

CONS

The access is very difficult. You get session timeouts on the app frequently and have to go again and login, go thru the company security interface etc. EVERY SINGLE TIME. This disincentives adoption by the users.

Anonymous

10,000+ employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2023

Best employee rewards centric tool

Achievers provides peer and manager recognition, customizable rewards, data insights, value alignment, remote work support, privacy controls, and engagement analytics. Social sharing and performance integration enhance appreciation culture, fostering collaboration, loyalty, and productivity in organizations.

PROS

Achievers offer features that enhance workplace dynamics. They enable peer-to-peer and manager-to-peer recognition, motivating employees and reinforcing team cohesion. Insights derived from recognition data can guide decisions, and customizable rewards cater to individual preferences. Especially in remote or hybrid work setups, these platforms sustain a sense of belonging. In essence, Achievers foster a culture of appreciation, driving collaboration, loyalty, and productivity.

CONS

Relying heavily on rewards can make recognition seem transactional. The rate of rewards doesn't match our currency, i.e around 1200+ points make a Rs.1000Managers receiving more recognition can cause perceived favoritism. Privacy concerns might arise from public sharing.

Sandra

Outsourcing/Offshoring, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

A Simple Way to Recognize and Reward your Employees

I love that we are able to recognize our employees globally. While we may not be in the same office together, we certainly work on the same items and achieve the same goals together.

PROS

I love how easy this platform is to use! We have a very diverse employee population and the way the program is designed (similar to many other popular social media apps) make this a very easy program to roll out and get everyone to use it.

CONS

I would love to see more detailed analytic reporting be available.