Astea Alliance vs ExakTime

RATING:

3.8

(27)

Astea Alliance has 27 reviews and a rating of 3.8 / 5 stars vs ExakTime which has 176 reviews and a rating of 4.02 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.8 (27)
4.0 (176)
Ease-of-Use
3.5 / 5
4 / 5
Value for Money
4 / 5
3.5 / 5
Customer Support
4 / 5
4 / 5
Functionality
4 / 5
3.5 / 5
Last Review Written
August 30, 2019
May 10, 2024
Pros/Cons
  • Pros

  • It’s very comprehensive and performs a great deal of background checks in terms of warranty claims takes out a lot of manual work.
  • There are many features we have yet to take advantage of since we implemented. The capability and flexibility is what I like most.
  • Cons

  • Occasionally the service processes running on the server will run away with themselves, leading to RAM bottlenecks that degrade server performance.
  • The only complaint I would have is about the new Manager Workbench. It is rather slow, and missing some features for our dispatchers to properly use it correctly.
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  • Pros

  • It integrates with QuickBooks. The reports that we use are vital to billing our clients since they are billed on a time and material basis.
  • A Picture snap shop of the person clocking in helps to eliminate ohers clocking in for other employees. It is very helpful to be able to integrate into Quick books.
  • Cons

  • Employees cannot see their hours accrued for each pay period. This has been a common complaint in our organization.
  • The app has error codes. Customer support is horrible.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Product Screenshot
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20 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos