The most impactful part is the AI assistance in scheduling interviews as well as sending out follow-up messages. It has saved me hours of administrative work!

It was a tool that was presented to us when I was hired so I did not have a say in the integration of it. I can't think of any negatives at this time. It's been a fantastic tool so far.

Ease of use, functionality, customer service, overall features

I wish it had more "ctrl+" functionality for ease of use when linking items in emails campaigns and also wish you could attach documents if the link isn't available (like for some job descriptions that are not yet posted). Another item is I wish there was a bit of a better way to see ALL emails that come through because a good number do go missed when the candidate/recipient replies and causes friction on losing out of some visibility for tracking and overall communication.

I enjoy the nurture campaigns that I am easily able to send to candidates that I find on LinkedIn through top funnel.

I find that Clara can come across as a bit awkward to use with candidates. I find it odd to pretend like it's a real person even though the responses it makes come across as robotic - I do not use this feature.

Prior to using TopFunnel, I was sourcing through LinkedIn messages which I would have about a 30-35% response rate. With TopFunnel, I don't need to save the profile into our ATS system and I also get higher response rates, with 40-50%. It's so much for efficient and faster to source candidates. I also like that you can have TopFunnel add a "customized" sentence so that you don't have to!

Since it connects to your ATS platform, you need to have an active job in order to source for a role. I wish you could create a fake job and then add it into the ATS once the role is officially opened. This would help when doing more secretive sourcing, like if you needed to hire a backfill soon.

I'm happy with TF. The feature set is making my job significantly easier and it's been a pleasure to work with the team.

I like the ability to bulk upload CSV files and send multiple emails. I like the easily viewable metrics on campaigns for A/B testing. I like the pre-set multi-step drip campaign. I like the ability to view candidates in Top Funnel directly with the condensed pop up view of their LinkedIn. I've enjoyed working with the TF team as support has been phenomenal.

Lag and data loss is the biggest downside by far (specifically, I lost previous email copy, webpages can take a while to load, and webpages can randomly jump between each other). The second is user interface attractiveness and user experience flow (sometimes I can feel a little lost and not as welcomed as I'd like in the product).