The software is so specific in its data entry that it is frustrating when small mistakes impact the data.

Overall we are happy with this software and would recommend.

Easy to use, very complete and dynamic. Great tool, platform to take advantage of sales opportunities and business administration.

Often, you must adapt your process to the tool,  not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.

I love the data tracking and the integration with many other software products. I also like the ability to add custom fields and report on those fields.

This product was great for connecting myself and other employees through one integrated system to manage and conduct sales activity.

I use this software for work, it’s very useful and easy to use. It’s good for uploading documents and sharing them.

I like how I am able to customize the platform to better suit the company’s needs.

Fully costomizable reporting and dashboards. Chatter feature is great and helpful for tracking.

Strong mobile capabilities. Rich partner community offering integrated solutions.

Sometimes I wouldn't get the notifications about the sales and it was hard to learn right away.

Overall this feature is great and allows us to easily report on and keep track of cases rather than using a typical help desk email feature. Having everything in Salesforce is extremely beneficial.

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Excellent tool ,easy to configure and setup with minimal code.

I helped this tool resolve one of the major problem in our firm It is one of the best resolve and help to business problems.

One of the disadvantage which i find is to be with the pricing as it is on a bit higher side and the downtime is sometimes is very irritating.

Very comfortable to talk to or create a ticket for help. Services are provided quickly, efficiently and effectively.

Great and positive experience with this product. A big investment but will give you tools to make you successful.

Similar to the product that salesforce bought and then killed DESK.com.

As we unlock more powerful features the customer service technicians have been awesome at contacting us in a timely manner and resolving our issues.

The best part is that it connects one-to-one with every customer and easily accessible by the mobile devices on the field or anywhere.

This service helps provide quality care for a program that has tremendously changed our organization for the better.

I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it.

It's ease of use and dashboard views that you can share across the organization for easier data distribution.

Our Academy, BD, and Recruiting department drove great revenue because of this, and SalesForce did a great job in helping us drive sales, and place candidates to our clients in a short span of time.

My organization does a great job of keeping up with this software so it is very user and customer service friendly.

Major help is that it helps to streamline workflows with customers and in turn helps us to deliver fast and efficiently.

Overall, the ease of use, the ability to share reports and dashboards is very critical and helpful to us.

I love that, compared to Salesforce Classic, I can see all of the information about the Prospect or Client that I need all on one page. I don't have to go from one page to another.

It has a powerful analystics system that you can create report easily. Good integration with contacts/entities in Salesforce.

Best GUI with almost functionality and feature. You can see all your details and generate token.

Keka for a bad experience for our company. Would not recommend it to anyone.

It is overall a very good experience and I find it very user friendly.

Overall I satisfied with Keka because everything covers in one plateform.

Keka covered so much ground in Human resource - both recruitment and generalist, they're top 99% for response rate and usability. And the name - well deserved and justified.

There are no such cons from my usage so far. Only thing is that if I forget to stop my time tracking by mistake, then I cannot off it by my mobile phone app.

The worst software and even worse customer care.

It really improves the employee experiences. I love the remote login feature most.

The only thing I didn't like in keka is, it's not working and I'm facing the problem at least once a week.

So many options for compression. It's nice to go into the advanced settings and customize nearly every aspect of compression.

And if you contact the customer service for help, they don't know how to help you.

This is very simple to use. Tax calculator is superb.

Overall it's a good software for payroll management and employee mangement.it is not too much pricey and has many cool features.

Recruitment - The two problems I face with Keka hire is not having the option of sending trigger emails which are customized for each stages of the hiring process.

Keka is Good and Affordable Software for HR activities.

I first of all found the UI of software very clumsy, it is very clear no doubt , but it is very populated and use of animal characters in UI like elephant in leave management seems very childish.

With a very competitive price range, it gives a great deal of features to work with. Here are few things I like about Keka.

Overall experience is awesome to use it. Every organization can use this to manage their employee data and other management tools by just one portal.

We depend on it almost every day. Oh, and also, their isopod logo/icon is pretty great too.

Gives breakdown and calculation logic behind tax calculation. Easy interface to input investment declarations.

Can be integrated with other 3rd party software to sync logs of the time.

Finally a product which kept itself apart from boring, complex stereotypes.

Keka is a must use HR software for every company. The payroll system in it is amazing as tax deductions and calculations have been made easy.

Customization is good; it allows you to meet your company's and its users' needs. In this case, KEKA provides software we can customize to fit our current needs.

Love the way their software resolve lot of our pen and paper work and main delight was working with their support team, They had helped me a lot while migrating to cloud payroll.

Keka has some features missing such as workflow management system and files management system.

KEKA - the simple and easy to use HRMS software.

My overall experience with Keka is amazing, very easy to use and has a lot of features to make day-to-day activities a lot easier, and reduces the efforts to mail HR for small inquiries.

Their support team helps you whenever you need them.

Ease of use, providing the required features in a simple and user friendly UX.

Our cloud storage at box.com is limited to files under 5gb. Because we often have InDesign source files larger than this, we have to split the archives in order to store them in the cloud.

No self serve set up and onboarding is extremely time consuming. Further there's no way to use parts of the product before wider rollout.

It's good they have lots of features even they provide payroll features too. The best thing about Keka is it required GPS On while clock-in and clock-out that help to track employee location easily.

I am pleased with my overall experience with Keka. It is easy to use and stay connected with my team members.

No way to use a subset of features. Onboarding requires filling 25 sheets even if you are looking to use a subset of features.

Leave management is awesome. The tax and payroll module is also nice and integration with clear tax is great.

Keka makes this super easy and is very reliable with great 7zip compression among other multi-part file splitting formats.

Sometimes our employees find it difficult to navigate through the payroll information.

Very easy to navigate, set up. Any issues are solved instantly.

One stop for all the company management stuff.

The Tax Deduction section is a bit complicated but the advantages of Keka overcome this dislike of mine.

US Dollar

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralise and optimise the agent efforts, allowing them to handle customers' requests and manage cases.


Service Cloud was developed to offer support mobility to agents, allowing them to receive service requests and provide support from anywhere. From the Service Cloud Console, agents can manage all active cases. With the Communities tool, customers can help themselves and others with self-service capabilities. Additional Service Cloud capabilities include a Knowledge module, where both agents and customers alike can search for the answers they need. Chatter is an agent collaboration tool that allows for issue escalations, and Social Service integrates the increasingly critical social media channels directly into the customer service experience.


The Service Cloud reporting module gives front line managers the ability to see critical business metrics from real-time dashboards that are also accessible on phones or tablets.



LongDescription

Support Ticket Management

Call Transfer

Case Management

License Issuance

Surveys & Feedback

Utility Billing

Status Tracking

Multi-Channel Management

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Service Request Management

Transfers/Routing

IT Asset Management

SMS Messaging

Dispatch Management

Job Costing

Real-Time Monitoring

Workflow Configuration

Contract/License Management

Active Directory Integration

Code Enforcement

Change Management

Electronic Signature

Single Sign On

Automatic Call Distribution

Project Management

Approval Process Control

Rules-Based Workflow

Blended Call Center

Lead Distribution

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Call Logging

Offline Form

Job Management

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Progressive Dialer

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Problem Management

Email Templates

Multi-Location

Self Service Portal

Customer Experience Management

Audit Trail

Outbound Call Center

Technician Management

File Storage

Screen Sharing

Mobile Access

Fixed Asset Management

Social Media Monitoring

Proactive Chat

Survey/Poll Management

Capacity Management

Compliance Management

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Routing

Historical Reporting

Bid Management

Service Catalog

Call Scripting

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Forms Management

Service History

Workflow Management

Predictive Dialer

Real-Time Updates

Email Management

Website Integration

Caller ID

Ticket Management

Permit Issuance

Budgeting/Forecasting

Starter Suite: $25 / user / month
Professional: $80 / user/ month
Enterprise: $165 / user/ month
Unlimited: $330 /user/month
Einstein 1 Service: $500 /user/month
All plans are billed annually.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Salesforce Service Cloud

Live Online

Webinars

Documentation

Videos

Keka is a cloud-based human resource (HR) solution, which helps businesses manage staff profiles, track attendance, process recruitments and analyze performance. Features include GPS, pulse surveys, document storage, helpdesk, role-based permissions, workflow management and asset tracking.


Keka lets HR managers track employee’s overtime, prepare leave policies and create organizational hierarchies. Supervisors can use the timesheet to calculate billable/non-billable hours and allocate resources to projects as per the availability. Recruiting teams can organize pre-employment tests, monitor candidate's progress across hiring pipeline and view results via a scorecard. Staff members can also track leave balances, complete onboarding tasks and view feedback from co-workers.


Keka offers integration with various third-party applications such as QuickBooks, Xoxoday, Upside LMS, ZestMoney, eKincare, Plum and more. It comes with mobile applications for iOS and Android. The solution is available on monthly subscriptions and support is extended via phone and email. 



Employee Management

Leave Tracking

HR Management

Employee Onboarding

Interview Management

Time Tracking

360 Degree Feedback

Vacation/Leave Tracking

Internal HR

Progress Tracking

Keka offers a free trial for new users, after which the software is available across two plans [HR & Payroll and Hiring]. Pricing details are outlined below. 

HR & Payroll Platform
Foundation: $96/month upto 100 employees
Strength: $137/month upto 100 employees
Growth: $192/month upto 100 employees

Hiring platform
Keka Hire - Pro: $20/month per recruiter
Keka Hire - Advanced: $34/month per recruiter

Salesforce Service Cloud vs Keka

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons