GoalSpan is a cloud-based performance and feedback management solution designed to handle workforce engagement. It allows organizations to automatically manage goals and capture feedback from employees.

The solution enables users to set individual goals in line with their organization's vision, strategies and objectives. It further allows managers to track the progress of their employees’ goals and identify where skills can be developed or recognition is required.

Real-time feedback enables users to post comments, share files and tag ideas in a centralized feedback platform. It facilitates group conversations, collaborative assessments and frequent check-ins. In addition, the solution can automatically schedule meetings and add reminders for users.

Users can integrate the solution with multiple modules including engagement surveys, e-acknowledgements, virtual suggestion box, dashboard analytics, exit interviews and a customer support portal. It offers support via customized training sessions and through online help.



10 Reviews of GoalSpan

Overall rating

4.5 / 5 stars

Showing 1 - 10 of 10 reviews

May 2018

Jeff from Silver Peak

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

May 2018

Simple to use, but not much is on there

Pros

It is simple, interface is clean. Easy to add goals and milestones.
I think it's good for HR to do performance review and recommendations, but for regular user, there is not much we can do on there.

Cons

We use a different software for project management, and the this is basically another copy of the tasks for projects. Would be nice to be able to integrate with third party project management tools.

April 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Working with Goalspan has been excellent.

Eliminated paper reviews. Allowed a small company to have an affordable tool to manage performance.

Pros

Journal entries, virtual suggestion box, electronic acknowledgements, customization of the software, excellent customer service

Cons

Setting up the evaluation templates at first can cumbersome since you have to enter information in two different areas. But once a template is established the rest are easier to develop.

April 2018

Tom from Highlands Community Church

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

This software has helped us improve communication, planning and effectiveness among our employees.

Increased employee communication, strategic planning and effectiveness.

Pros

It is an easy to use, strategic tool that can be customized to fit your company's needs. The customer support has been outstanding. They have helped us in the customization, implementation, training of our employees and working through any user errors or computer glitches .

Cons

The biggest hurdle in implementing a review and planning process are the fears and misunderstandings that people have about it and the poor implementation by managers. Goalspan has gone the extra mile in providing support in these areas. I really don't know anything they could do better.

April 2018

Veronica from Tencate Performance Composites

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Overall good experience with once we became familiar with the software.

Pros

This is a great tool for Managers and Employees to stay on task for company and personal goals. I found the system to be very user friendly for the most part.

Cons

One of the things I didn't care for was setting up events. Another area I struggled with was deleting or making changes on goals.

April 2018

Alyssa from Singulex, Inc.

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

GoalSpan has been able to help us with our ever-changing priorities and needs.

Adaptability

Pros

GoalSpan has great customer service and is very responsive. They are also very adaptable to our needs.

Cons

I don't have any issues with the software. We use GoalSpan for quarterly goal tracking, which we have recently implemented.

April 2018

Julie from Silver Peak Systems

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

User Friendly! Excellent Customer Service!

Ease of Performance Management.

Pros

Human Resources finds it easy to administer. Our employees find it easy to use. Hiring Managers like that it is customizable to how they manager their workforce.

Cons

The approval and submittal process for Performance Reviews is not so intuitive for employees and hiring managers.

April 2018

Nancy from S. MARTINELLI & CO

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

I value the immediate access to customer support and their genuiness

A more robust way to track and enter goals.

Pros

The ease of accessing, adding, filtering and collecting data and statistics. We have been working with Goal Span at every turn and we appreciate their willingness to make modifications to the system as our company needs grow.

Cons

IMaybe if the comments on the landing page can be hidden or reduced somehow? Often looks busy. Otherwise ok.

April 2018

Lisa from Pasadena FCU

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

GoalSpan is a easy, engaging way to track performance!

Pros

The ease of providing continuous feedback, the tag wall makes it modern and fun for employees to use, the ability to create employee surveys to monitor engagement and feedback.

Cons

I look forward to additional future reporting capabilities and metrics to assist with talent management and succession planning.

April 2018

Lisa from David White & Associates

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

I have been a happy customer of GoalSpan since 2010! The Performance Review process made easy!

The software saves time and makes a recurring task of Performance Reviews - setting-up, completing, and storing, a painless process . You can also utilize it to set goals for employees, and communicate with or create notes for an employee, or track an employee's progress. I would recommend that any business with 5+ employees look into it! There is much value in this system.

Pros

It is easy to administer the online system. I went in this year, a little behind schedule, updated my 17 employees information, and scheduled the task of delivering the reviews to our employees and their managers. I used to need assistance for setting up this process, but this year, I was intuitively able to do this myself in less than 15 minutes for email notifications to go out to each person, due to the continual improvements that are being made to the system. I was honestly impressed with how user-friendly it is now.

GoalSpan has made a time-consuming , HR duty very easy, if not, enjoyable.

Cons

From an Administrator perspective, you cannot control when and whether the managers complete their tasks or not. You will notice the Employees will complete in a timely manner, but Managers have other priorities and you will have to keep sending notifications and following up with them and explain how it works, most likely!

April 2018

Vanessa from McRoskey Mattress Company

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Great product with great functionality, reporting & ease of use

The ease of functionality and the cost are benefits to my entire team to have more frequent and easily administered tracking on performance goals and reviews

Pros

From initial contact to implementation to use of this product on an ongoing basis the experience has been stellar. The best part of the system for us is the quality of the product for the cost and the ongoing responsive customer support teams

Cons

We have been using GoalSpan for 3 years and don't have any con's to report in the functionality of the system or the support when issues arise