Heartcount is user-friendly for both employee and admin roles. It gives a good indication of the trend of employee dissatisfaction from week to week. Heartcount works regularly on new and improved functionalities that enhance the user experience.

Flexibility in using reports. However, Heartcount has been working a lot lately on these functionalities.

The platform has passed through several positive changes over the past two years and had always being user-friendly. Although I wasn't part of the implementation process, the swift, accessible, and resourceful customer support has resonated over time. Whether I use it on a weekly or daily basis, the platform allows me to closely monitor the mood of our employees efficiently. Its quick and time-efficient solution is particularly appealing, and I'm eager to explore ways to engage more employees in submitting praises and feedback. What stands out to me is Heartcount's dedication to continuous improvement, actively seeking feedback from users like me to enhance its features. As both a user and admin, I find satisfaction in both roles. The consistent recognition with the People First award annually underscores the platform's substantial support for the business and our team. The structured and informative nature of the weekly emails, reports, and other communications from Heartcount significantly contributes to the overall positive experience.

While my overall experience with Heartcount has been positive, there was one aspect that was not entirely clear to me for a considerable period, specifically the awarding process. However, I'm pleased to note that there has been progress in clarifying this aspect, and I appreciate the improvement. Another area that I initially found lacking was key account care, but that it is now adequately covered. It's worth mentioning that my collaboration with Heartcount has been excellent, and I am currently very satisfied with the platform. In summary, Heartcount is effectively addressing challenges related to employee engagement, communication, and recognition processes. It provides us with a tool that supports a proactive, data-driven approach to workforce management. The timely feedback allows us to take immediate action, aligning well with our company value of 'transparency.'

Easy to use, very informative, amazing customer/client support, faire price

Custome surveys. They could have more options for question designe