A Game Changer for HR!

I had a fantastic experience with this software and my implementation manager was a dream to work with! He was professional, flexible, responsive and very patient. He also had excellent knowledge of the product and was able to troubleshoot with me live rather than passing off to a development team or tech support. As far as what this product has done for our company, we went from zero process to a streamlined, efficient, organized onboarding experience for our new hires which receives rave reviews from our managers and new employees. As a company dedicated to employee experience and employer of choice status, this was in our top 2 initiatives of 2018 and well worth the investment!

Pros

Excellent ability to build out hierarchal workflow tasks, whether complex or simple. Love the consolidated process for multiple departments to keep in one record tied to an individual employee. User interface is fresh and has a professional but friendly feel. They are very open to feedback and explore development/feature requests timely.

Cons

It is a very robust software and can be overwhelming to learn if the user is not tech savvy. I don't see this as an issue for most regular users, but I do think it's quite helpful for the implementation point of contact to have intermediate to advanced technical proficiency.

Thrilled with Product, Service & Support!

The team at HRCloud always listens and does whatever they can to make the system work for our needs! I LOVE that I am still working with the same person who managed the original implementation. Representative is knowledgeable, professional and an absolute pleasure to work with. She is always responsive and patient and creative. I feel like HRCloud is on my team.

Pros

Ease of use and adaptability. I was a previous user of ADP at another company, and when I reviewed HRCloud, it reminded me of the great features found in that product. But HRCloud is BETTER! It is simplere to use and more adapatble; AND the team at HRCloud is able to make quick modifications that customize it to our use without rewriting the program or waiting for another release.

Cons

I wish I could see/do more as an administrator from the Hr Cloud App itself, but that isnt really a huge issue.

A great time to get HR Cloud!

Pros

The system is very user friendly and our employees love the Workmates feature! The customer service team is beyond helpful and take all of our suggestions into consideration. It's been great to see how much HR Cloud has progressed in the short time we've used the system.

Cons

There is plenty of room to progress, and we are often making suggestions for ease of use or customization's. While there are some things we wish the system had right now, we feel heard by the HR Cloud team, and trust that the system will only get better with time.

Be real - There is not a one size fits all product for every industry

I've had a pretty positive experience to date working with HR Cloud. My rep [SENSITIVE CONTENT HIDDEN] has been great!

Pros

The versatility and capability to customize company specific items. The customer support. The auto generated tasks. The ability to see where the HR team is at any moment. The ability to see where a new employee is in the process from anywhere. The ability to text message candidates. Lots of things to like.

Cons

The initial use for a new employee seems to be a little tricky. The app has limitations which limits our use of it. Though we do use it to upload documents as it is easy to just click upload document and take photo and have it automatically load to a new employee profile.

Great software, with a full suite of HR Apps

HR Cloud is not just some software to store paperwork; the different apps are great and serve different purposes. Onboard, Asset Tracker, Workmates (like an internal Facebook), Kudos and Offboard help to not online streamline and simplify my workload, but also help to build employee morale. My overall start with HR Cloud was a little rocky during implementation; partly because my company's structure is not the most straight-forward, but also because my implementation rep changed mid-way through the process. Luckily, my new rep is very knowledgeable and was able to help fix some mistakes that were made by the original rep. We are live with the software now, and while there is a learning curve, overall it is easy to use. The best part is, if you do need help, their chat window in the bottom right is fast and simple (if you can easily explain your problem in written form). The Customer Service reps are fast to respond and typically have no trouble getting you an answer. Overall my experience has been positive, despite a few bumps in the road. Certainly, recommend this software for any HR Professional trying to streamline their processes and keep better records.

Pros

The Onboard Checklists are great to streamline new hires, and ensure nothing is missed; but I really love ALL of the apps for this software.

Cons

On-boarding existing employees once the software implementation has completed is not the easiest. If the employee has worked for the company longer than 999 days, you cannot just simply use a pre-established checklist, but instead need to select individual tasks for them to complete. The 'Pro' for this is that a task like "Assign Work Phone Ext." won't just automatically get assigned, because at 999 days they probably already have an extension, but the 'Con' is that if you have 30 employees, in 5 different departments, and the need tasks from multiple checklists, it becomes very hard to ensure you click each task that pertains to their title only.