Great, Efficient and User friendly tool!

We had a bumpy start with our overall experience, but we've ended up in a great place and I'm super satisfied and pleased with the tool and customer service. As an HR professional, this has completely changed the way we bring in a new hire, improving the candidate experience, while making our lives easier by eliminating the manual aspects that come with onboarding. Customer support is fast, someone is always available. Since our roll-out, I've never had to wait on anyone to get back to me. It's almost instant! Thank you to HR Cloud for changing the experience!

Pros

I love how much you can customize and really tailor the system to fit the company's Onboarding needs. The tasks have proven to be super simple and fast for new hires to complete. I've seen a variety of new hires with different levels of technology knowledge jump in the system and handle all the items necessary to get them successfully onboarded into the company. We are a large company with many different hire types, and we've been able to customize each hire to receive what they need seamlessly. We use the tool strictly for onboarding, getting new hire documents complete and for that purpose we've had an awesome experience so far.

Cons

There are a few really advanced things that the system can't support. But most of the requests we've had, HR cloud has been able to produce down the road, or put it on the road map to roll out at a later time. The complex task feature is great, but I've noticed that downloading a document and completing that task can't successfully be completed on an iPhone (I've heard feedback that it can be done on an Android). Unless it's user error, this is what I've seen and heard with that specific task. I'd like to see the system have the capability to send direct e-mail communication to new hires and current employees, rather than it being a task to complete in the actual system. I'd like to also see the capability to increase the amount of user types within the system, and allow tasks or certain roles to be customized by the person, and not necessarily a user type.

Intuitive product and amazing support

Pros

My client started using HRCloud a little over a year ago and it's definitely improved their HR department's workflow. The Workmates app alone was worth it since they didn't even have a dedicated employee recognition system in place to begin with. The idea of a teamwork/engagement app did a lot more than they expected with regards to boosting morale, and they/I have already recommended it to other people in the industry.

I initially signed them up for a trial just because they needed a better onboarding solution since there was really just a disjointed collection of spreadsheets and paperwork. After toying around with everything a little more it they found it had a lot of other integrated features - ATS, benefits management, background checking, performance management, etc. They don't use even half of the features but it's nice to know they're there if and when they need them. I've been involved at every step and the support has been A+ since we started - I honestly think that's one of the biggest things that keeps us hooked to their products. We were completely overwhelmed when reviewing all the HR software options out there, but so far HR Cloud has been extremely helpful and hasn't given us a reason to look elsewhere.

Cons

It took my client a day or two to get situated with Onboard when we first signed up, but after talking on the phone with the company they walked us through the process. My client was setting everything up on day two and running full-steam on day three. Nothing is perfect, but this is as close as we've gotten when it comes to HRMS. We tried two other systems but we dropped one for being too cluttered, and the other for having underwhelming support during the install process.

Great software, with a full suite of HR Apps

HR Cloud is not just some software to store paperwork; the different apps are great and serve different purposes. Onboard, Asset Tracker, Workmates (like an internal Facebook), Kudos and Offboard help to not online streamline and simplify my workload, but also help to build employee morale. My overall start with HR Cloud was a little rocky during implementation; partly because my company's structure is not the most straight-forward, but also because my implementation rep changed mid-way through the process. Luckily, my new rep is very knowledgeable and was able to help fix some mistakes that were made by the original rep. We are live with the software now, and while there is a learning curve, overall it is easy to use. The best part is, if you do need help, their chat window in the bottom right is fast and simple (if you can easily explain your problem in written form). The Customer Service reps are fast to respond and typically have no trouble getting you an answer. Overall my experience has been positive, despite a few bumps in the road. Certainly, recommend this software for any HR Professional trying to streamline their processes and keep better records.

Pros

The Onboard Checklists are great to streamline new hires, and ensure nothing is missed; but I really love ALL of the apps for this software.

Cons

On-boarding existing employees once the software implementation has completed is not the easiest. If the employee has worked for the company longer than 999 days, you cannot just simply use a pre-established checklist, but instead need to select individual tasks for them to complete. The 'Pro' for this is that a task like "Assign Work Phone Ext." won't just automatically get assigned, because at 999 days they probably already have an extension, but the 'Con' is that if you have 30 employees, in 5 different departments, and the need tasks from multiple checklists, it becomes very hard to ensure you click each task that pertains to their title only.

Great Tool

We utilized HR Cloud to move from 100% paper records to electronic records for employee information. HR Cloud has been helpful for storing older scanned forms and for producing and organizing electronic forms when onboarding new hires. We have been using HR Cloud for approximately 4 months. The interface is relatively clean and easy for our human resource manager and employees to use. We considered several other cloud-based HR programs in addition to HR Cloud, including Zenefits, BambooHR and ADP. One thing that was a little concerning was that HR Cloud had many less reviews than the others on various websites, the Apple Store and Google Play. We can't explain why this was, but one thing the reviews consistently stated was that their customer support was very good. This was important to us because we had no prior experience with HR software - and it turned out to be so true! It's been our experience that HR Cloud reps are incredibly personable and knowledgeable and they are readily available via email or video call. One other thing that may be helpful for some: We have a number of Spanish-speaking employees, so we were interested in a program that could be optimized in Spanish. Even though HR Cloud doesn't offer their content in Spanish, they are optimized for the web and our employees simply set up their browser (usually Chrome) to translate pages into Spanish. It seems to be working fine.

Pros

- Relatively straight-forward, easy to use
- Scales across our PC and mobile devices
- Highly customizable
- Helpful integration between Applicant Tracking and Onboard; allows us to post job openings to our website, Zip Recruiter, Monster, etc., receive applications electronically and manage within HR Cloud
- EXCELLENT customer service via phone; decent self-help online reference materials
- Good value for cost

Cons

- Some Onboard functionality is not intuitive, so it can be a little cumbersome and/or frustrating when first getting used to the system
- The mobile app and the People app within HR Cloud seem to be behind aspirations - both have limited functionality and we don't really use them

Intuitive, efficient product which saves a lot of administrative time.

Great product, great customer support, great implementation team. They do everything for you and make the whole transition process look easy and smooth. HR modules they offer are very useful and you get a comprehensive and easy-to-use HR solution.

Pros

If you work in HR or as a manager in your company, you will love this product. With HR Cloud, you will forget about all the administrative tasks you spent so much time doing. Definitely a big time saver, as all HR processes are automated. Additional features are added frequently and the customer support is absolutely amazing. They are available 24/7 and the whole team really puts a lot of effort in solving any issues you might have. I would definitely recommend it to anybody, especially if you still do not have an HRIS software in place. Embrace the technology and let the software take over some of your work.

Cons

Every country has different work law requirements and HR Cloud does not initially meet all the legal requirements for countries outside the U.S., however the whole HR Cloud team worked really hard with us and offered solutions to completely meet our needs and cover any legal obligations we had. Great effort from the implementation team!

A Game Changer for HR!

I had a fantastic experience with this software and my implementation manager was a dream to work with! He was professional, flexible, responsive and very patient. He also had excellent knowledge of the product and was able to troubleshoot with me live rather than passing off to a development team or tech support. As far as what this product has done for our company, we went from zero process to a streamlined, efficient, organized onboarding experience for our new hires which receives rave reviews from our managers and new employees. As a company dedicated to employee experience and employer of choice status, this was in our top 2 initiatives of 2018 and well worth the investment!

Pros

Excellent ability to build out hierarchal workflow tasks, whether complex or simple. Love the consolidated process for multiple departments to keep in one record tied to an individual employee. User interface is fresh and has a professional but friendly feel. They are very open to feedback and explore development/feature requests timely.

Cons

It is a very robust software and can be overwhelming to learn if the user is not tech savvy. I don't see this as an issue for most regular users, but I do think it's quite helpful for the implementation point of contact to have intermediate to advanced technical proficiency.

Is it good? Yes! I don't care that I sound like a dork when I say this - it's FREAKING AWESOME!

We started using this when we were a very small company, when we could still do everything by hand but chose to automate the process. All of a sudden, we experienced tremendous growth and almost doubled our company in size. If we did not have this system in place, there is no way we could have successfully done that! But because we had gone ahead and signed up for the system and were using it as part of our daily process, it saved us the financial cost of having to add another employee in our human resources department just to cover the growth - this did it all for us. We are now a medium sized company, but with this software in place we look like a large one with individualized employee portals. One of the best financial and software decisions our company has ever made.

Pros

An incredible level of quality and professionalism from the team. Clean intuitive interface that is easy for our employees to navigate. An INCREDIBLE value for the money. We can easily manage the onboarding and off-boarding of our employees, without having to worry that something can get overlooked. I love the video tasks, where users can watch a video - perfect for training videos, and then we have their signature on file for completing the task. Additional capabilities are added frequently, and each time I look forward to reading the version release notes to see what new fun there is.

Cons

I've tried and tried to think of a con for this, and I can't. It's that good, and yes I believe in it wholeheartedly. I would recommend it to EVERY business out there.

Great so far

Very happy so far with the experience.

Pros

The software is very customizable. Onboarding checklist can be configured in a variety of ways including multi-step processes. You can make tasks optional, mandatory and require signatures--even for things like watching youtube videos which I intend to use for routine orientation tasks and eventually for ongoing training. Customer service has been fantastic. Due to the flexibility and customization it's taken me a long time to get my head around exactly how I want to use the system--I've asked a million questions and have always had very good support and guidance. The reporting is also quite good showing you exactly where everyone is in your application/onboarding pipeline and what tasks are complete and what tasks are incomplete. You have several sorting options so it's easy to stay on task for both employee and HR team.

Cons

It's still a new system so some things are still in the works (for me integration with Indeed.com was very important but not set up quite yet). They have been very receptive--on this issue an Indeed interface was created within a week. I tried other systems that felt more polished, but they were also more limiting and didn't quite do what I wanted/needed them to do whereas HRCloud has been very customizable.

Friendly product, friendly service

I am very happy with my customer service rep - and very happy overall with the customer support team. They are super responsive. In addition our employees love the product and always ask me if we can switch from TriNet to HR Cloud completely (it's not possible because HR Cloud isn't a PEO - but I wish we could!).

Pros

So I arrived at HR Cloud because our PEO system (TriNet) doesn't offer a time off system if you have unlimited PTO policy. In addition, we needed a more friendly HR and People Management system than what they provide. I like the overall look of the product, email alerts, and general friendliness and professionalism of the product. Moreover the customer service is great. The reps usually answer you within an hour, and even if they can't solve your problem right away they usually layout a timeframe of when it will be accomplished.

Cons

Sometimes the admin functions aren't where you think they will be - things like sending the employee a new activation email or changing their status from active / inactive, removing the employee, etc. The admin side of things could be streamlined. I end up clicking on a lot of buttons to try to get to my end goal... and sometimes I don't succeed which can be frustrating. But I would rather this than a terrible user experience from an employee perspective - the employee perspective is very user friendly.

Everything you need, nothing you don't

We're facing mounting compliant requirements in California that will require us to store application documents for many years. HR Cloud made the onboarding process paperless to save us paper file storage space, and forced compliance on the order we offer the forms. We can no work much more efficiently and quickly with the help of HR Cloud.

Pros

The software helps with keeping us compliant and can be tailored to what we need. We have different onboarding processes for different positions. The interface is also nicely designed to be easily navigated graphically. If you just need something to help you with onboarding, you can get it done with HRCloud. We cross-shopped the sofware against Agile HR, Zenefit Hire, Clear Company, ICIMS, Workbright, Namely. Nothing came close to the value that HR Cloud brings.

Cons

The software is optimized for larger screens has a higher aspect ratio than 4:3 that my monitor offers. As a result, some forms has to be scrolled from left to right on my old monitor.