inConcert Workforce Engagement

Cost-optimized agent productivity is the key to success. Accurate forecasting, managing schedules and exceeding SLA’s. With inConcert you get it all in a single platform. Simple. Optimize your workforce Avoid work overload, anticipate and eliminate idle time, implement skills-based routing, reduce attrition and decrease training costs. Comply with SLA’s Access to proprietary tools that will help you automatically balance workload and agent availability so you can exceed your company’s committed service levels. Improve relationships Delight your customers and business stakeholders while empowering agents to efficiently manage their time, attendance, scheduling, and absences. WFM seamlessly integrated to your contact center.