PeopleMatter by Snagajob Software

Overall it's a solid product if you have an already existing payroll system

Pros

Relatively easy to use, good functions, makes on-boarding easy, reports are okay, I would have preferred a little more customizing for reports

Cons

Customer service during implementation wasn't too great. We were't aware of half the functions available. Once SnagAJob bought them no one informed us about the changes.

Pros

My account manager is great! Anytime I need something he is always on top of it. And if he is out of the office he still responds.

Cons

Snagajob postings have limited visibility. Snagajob does not post to numerous job boards for free. They would consider doing this in the future.

Generally it's an average ATS that can give somewhat decent results, but don't expect it to wow you.

Pros

People Matter can push your job out to other job platforms. You can also turn this into a functional employee platform if you wanted.

Cons

It's a bit clunky to use for our management team when looking for who's applied for different positions.

Pros

It's everywhere, pretty easy to use. Helps filter applicants, making it easier to fill hiring needs.

Cons

Occasional bug slows things up, can't move from page to page. Unnecessarily long process for applicants, might be corporate settings that can be changed however. Customer support isn't always as helpful as they should be

Pros

Offers all basic functionality and is generally user friendly. User interface looks nice and has done a decent job to recruit and manage applicants for our multi-unit restaurant business.

Cons

Biggest complaint is the online application, which I find to be clunky and not very user-friendly. There are certain things you can't change or remove (ex. A 4-digit pin to create and account with a suggestion for the last 4 digits of the applicant's SSN) and no pre-screen or fast-track question options. There are also no internal communication tools to track email or DM correspondence. Reporting is sufficient but not easy to use. Overall clunky and I think at this point there are better options out there.

All of the "original" employees such as Breeze and Andrew Evans are still wonderful!

Pros

It is digital and easy to use. Because it is so easy to use, when I train others on PM, it doesn't take long for them to catch on.

Cons

The last couple of years the customer service/support on the phone has been lacking sometimes. Your employees used to be enthusiastic, happy and more than willing to help. Sometimes over the last two years or so I seem to be bothering some when I call. Many are very nice and helpful though.

Overall a convenient applicant tracking system, but not the most efficient ATS.

Pros

Adding or removing jobs is pretty easy, as well as setting up people as administrators. It's nice being able to give different people different kinds of access as well.

Cons

The whole website is a little clunky, and the amount of customizing you can do for your company "branding" is limited. The customer support is available most of the time, but they don't always have a solution to a problem.

Pros

The product has increased the amount of applications we received and has saved our managers so much time reviewing and responding to applications.

What has truly made the experience amazing is the level of support and commitment I received. Their team truly goes above and beyond to ensure my managers felt comfortable with the system. In addition, they proactively help manage and tweak my job postings if they ever have recommendations.

I HIGHLY recommend their software and the partnership!

Cons

Coming from a paper based process, there was a slight learning curve of understanding the technology. But after just 2 weeks, we were already seeing the time and cost savings.

We used PeopleMatter for streamlining our HR function and we are proud to have associated with them. An excellent option!

Pros

The product is strong and the customer support guys are fabulous 24 x 7!

Advice to Others

You must sit through a Demo on PM, you will love to make this choice!

PeopleMatter used to be a great product. Since the merge with Snag-a-job, my opinion has changed. There has been a lot of issues and "glitches" with the system since the merge. I feel as if they have broken the product and don't know how to fix it. Every week I receive emails about the system and errors that occur. These continue to come more and more often. I also feel like the customer service and support teams have changed. When I do contact them with problems in the system they are very slow to resolve them.

As a recruiter, I used this system every day. The system was easy to use, however, the reports are not as user-friendly. It's hard to get accurate reports and difficult to track referral sources. Also, the system does not allow you to email candidates to manager from within the system. Customer service was also a challenge.

I've only gone through the demo on the product. It very appealing to me but could use some UI/UX work. Additionally, no one reached out to me to follow-up.

Pros

I like that the system includes performance management, rewards and recon, etc.

Cons

The system could use some UI/UX work.

We recently switched to Peoplematter. The fact that our old system did not work on mobile makes this huge to us. It is also 10x less the cost of our previous software and once you get a hang of it so easy! the fact that you can update your job postings with the click of a button and post and unpost is great. Plus the career page!

Pros

career page
cost
mobile

Cons

a little confusing at first

Advice to Others

speak to a representative

Likes Best

This product is user friendly. You don'#39;t have to be paranoid about making errors, if you do something incorrectly, you can easily fit it, or call PeopleMatter support and they will assist you.

Recommendations

There are many systems available, however, PeopleMatter is certainly one to consider.

Likes Best

Easily to use and implement, knowledgeable sales and terrific customer service

Likes Least

Set-up costs a bit pricey for small companies. This is meant for multiple units or larger enterprises. Ideally, I also wish they offered Time & Attendance but understand why they don't (as a business model).

Recommendations

Although their clients are mostly in the service industry, I've found it suitable for others as well. I implemented this for an amusement park/entertainment client and am considering for an insurance services broker currently.

Likes Best

The product has been a blessing to our growing company. It has let us streamline the tedious task of hiring and on boarding new employee's, and giving us a better pool of applicant's to pull from. The PeopleMatter support staff are very helpful and they listen. They are constantly upgrading the system (every quarter) listening to what their clients need.

Likes Least

Our current frustration with the product, that has not been included in an upgrade yet, is that if employee's update their information there is no notification to HR that this update has happened. So the change does not get reported to payroll. The employee's think that it happens automatically.

Recommendations

When going into anything new of course a demo of the program always helps. Also talk to people who are using the program not just the ones who are very familiar but also the frustration of the ones just starting to set up. Also try to find out what are all the hidden costs that you don't know about until it's time to sign the contract.

Likes Best

Very easy and simple to use. Programs are easy to manage their way through. Easy and simple way to onboard new employees, especially if you're running an one-person HR department in your organization. Ensures completed and timely delivery of necessary paperwork that sometimes can lag the old-fashion way.

Likes Least

Every organization is not one-size fits all, need more customizations features for companies with multiple locations. For instance our company has multiple locations with different store hours. We'd like to be able to customize our application process for each store and set specific shifts that applicants can apply to, this is not a feature. Shifts are one-size fits all stores.

Recommendations

Do your research, there are lots of different software programs available for onboarding new employees. I found this one to be useful for us because it is geared more towards the restaurant industry.

Likes Best

They make every step simple and not complicated or intimidating.

Likes Least

Their service and being open to meeting our company's specific needs.

Recommendations

Try PeopleMatter, they are an up and coming software company that you will be hearing a lot about.

Likes Best

The ease of use. The customer service. The integration with my systems. The filtering of applications.

Likes Least

Wish we could use something other than emails to send employee updates and or hiring. It seems candidates/employees change their email all the time and can't remember what they used.

Recommendations

Will this be a tool for your managers? Have key managers sit in on demos. You need their buy in and support when launching tools such as these.

Likes Best

The way to have real time scheduling and information to our employees instantly to their phones.

Likes Least

It doesn't integrate with our POS system. At least I'm unaware. It would be great to have a labor report and model of projected vs actual.

Recommendations

Customer service is excellent and my employees really like it services.