Culture Amp

RATING:

4.73

(67)

About Culture Amp

Culture Amp's Employee Effectiveness is a cloud-based 360-degree feedback management solution for managers, individuals and teams, that helps them to receive and provide feedback. The solution is designed by data scientists and organizational psychologists. In the system, employees can identify their strengths and improvement areas through a report generated based on feedback findings. This also helps facilitators design the development plan for each employee. It helps managers to identify opportunities for their team members and highlight their improvement areas. Culture Amp separates evaluation and feedback mechanisms that help managers to deliver insights to their employees. It also offers an interface that allows employees to create and launch their own su...

Culture Amp Pricing

Three plans are available: Self-starter - for organizations with 25 to 200 employees. Standard - for organizations with 200 to 1000 employees. Enterprise - for larger organizations with over 1000 employees. Contact Culture Amp for a price quote.

Free trial: 

Not Available

Free version: 

Not Available

Employee feedback report
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Culture Amp Reviews

Overall Rating

4.73

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 68 reviews

User Profile

Casey

Verified reviewer

Company size: 201-500 employees

Industry: Internet

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

April 2018

Culture Amp is an essential tool - I wouldn't be able to do my job as effectively without it.

Pros

I think the UX/ UI is good, and easy enough to use, but also there's so much under the hood so that it's also a really robust tool. The product improvements have actually been improvements, and I'm excited whenever there's an update. The support team is also fantastic - I've never had a poor experience with the support team, and they are really great ambassadors for the company. The Academy is the secret sauce, in my opinion - in addition to support articles for operations and administering the tool, all of the research and literature around engagement and feedback, written by I/O Psychology experts has helped me simultaneously learn more about best practices, while also providing backup to the methodology when I'm presenting findings to senior stakeholders. Also - everything else Culture Amp does is great: Slack community, meetups, newsletter, etc. that I think they're building really great public culture and brand so... I want to like what they're doing software-wise. I'm well primed to like the tool.

Cons

Sometimes I wish the admin functionality was a little bit more robust - i.e. our organization structure changes a little bit year-over-year, but in order to map departments to previous years, it's a manual thing that the support team has to do. Or with the new inspiration engine, if it's customizable to the organization, I think it'd be neat to have a big library of actions, and be able to see which questions/ factors they're tied to, so that when you're writing new ones or building that out, you don't have to do it on the individual survey level. But that's a new part of the product, so maybe it'll get there later.

Anonymous

Company size: 201-500 employees

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

December 2022

Worth the money!

Pros

I love that Culture Amp just makes things so simple for the People team now. They have survey templates readily available so we don't even have to design the surveys anymore. It's very user friendly for employees to take the survey and the reporting is the best part. It really protects anonymity while allowing you to take targeted action.

Cons

While the Performance features have many of the things you would expect in an OKR software, it's not as strong as their survey module yet. For example, there are opportunities to improve in the features for adding and tracking OKR progress. This is a newer feature for them though so I am hopeful to see where they will be at in a few years from now.

Reasons for choosing Culture Amp

While the features appeared similar across the two platforms, Culture Amp had better pricing and also better accommodation for non-English language users.

Nicklas

Company size: 11-50 employees

Industry: Program Development

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

January 2022

Product seems to be still in development and customer service takes month to answer questions.

Very poor. I do not understand the high rating of the product as the tool still seems to be in development and does not justify the given price.

Pros

We chose cultureAmp because we wanted a tool that could combine the companies Goalsetting strategy and the feedback and performance measurement tools in on. Also Cultureamp provided useful resources during the conceptualization phase.

Cons

The tool was not what was sold to us. The Goalsetting section in cultureamp was unable for the team as the tables always showed the oldest goals at the top and one needed to manually filter dates to see the currently active goals which meant people were not using it. During the Setup Phase and the conduction of quarterly feedback cycles, many bugs led to us having to find workarounds (e.g. the CEO could not see his feedback as it was only visible for the user's manager, or not being able to share feedback with the recipient directly). We highlighted these topics within the first month of using the tool, however, it took the organization ~8 month to get back to us and only when we stopped paying the bills due to the underperformance.

Reasons for choosing Culture Amp

Combining feedback and goalsetting.

Reasons for switching to Culture Amp

Combining feedback and goalsetting.

Gustavo

Company size: 51-200 employees

Industry: Financial Services

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

June 2021

First time using, amazing so far

Overall the tool has been amazing from a user's perspective. I'm excited to continue to use especially now that our organization is asking for our opinions on returning to work in the office.

Pros

Culture amp is a leader in its space when it comes to employee engagement and I can see why! At this moment our organization is only using culture amp for employee engagement. So far I've noticed that (1) it's easy to get out to your employees (2) the tool is very easy to use (3) it's very appealing and looks really nice (4) Great customer support (5) easy to use for both HR managers and users.

Cons

I've heard from the HR team that at times it can be difficult to manage the system from the admin side, however, from a user's perspective - the tool has been amazing.

Reasons for switching to Culture Amp

I used Reflektive at my previous organization and I can tell that there's a big difference.

Response from Culture Amp

Hi Gustavo, Thank you so much for your feedback and for taking the time to post this review! We're so pleased to hear that Recurly is using Culture Amp for employee engagement and that you're finding the platform easy to use. We would love to make your experience even more amazing, and if there is anything you would recommend us improving, we would love to hear from you! Thanks again for your review. Best, Bailey

Replied June 2021

User Profile

Nikki

Verified reviewer

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2019

One of a kind experience

Pros

As we've been going through rapid growth, we've been sourcing and implementing a variety of new technologies. Unsurprisingly, very few meet the expectations post-launch as are described during the sales-process. Culture Amp is the smile-inspiring exception. Their product is user-friendly to a point of constant surprise. And when you do find a rare bug or glitch, they are eager (and FAST!) to address the issue. Their support team is not only knowledgeable about the product but also about culture and performance as a whole. They are true thought partners - and that is nearly invaluable. They truly want to have a positive impact on the companies that use their products, and it shows every day. And the actual product is truly amazing. The ease of use for employees is exceptional - allowing them to take surveys, give feedback, and conduct reviews in a way that feels simple and drives the right level of feedback. And the tool then consolidates that feedback into VERY user-friendly analytics that can actually help my organization drive meaningful change for the future. Just a few years ago I remember dreaming about a world where I could easily map metrics around performance and engagement, forecasting attrition, impacting culture - that time is here and it's supported by Culture Amp.

Cons

The performance platform is new, so there is some work to be done to integrate that with the main platform. No major concerns, just a general knowledge that work is still being done in this area.

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