NAVEX One
About NAVEX One
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Most Helpful Reviews for NAVEX One
1 - 5 of 23 Reviews
Linda
Banking, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
Efficient, Familiar, and Succinct
NAVEXGlobal's document management solution, PolicyTech, is a wonderful system for any organization that is looking to implement controls over their documents without spending a fortune. The interface is user friendly and simple to learn for anyone who is accustomed to using folders on a computer. Navigation is straightforward and easy to understand. The approval workflow is customizable and allows for a wide range of variations. One of my favorite features is the Questionnaire that can be added to any document. This simple tool allows management to confirm that employees have actually reviewed the information that they need to know.
CONSWhile the system has robust abilities for management of documents, the interface is not very customizable. What you see is what you get.
James
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2018
The Microsoft Word integration makes it worth it.
All in all, this program has worked very well for our small company. It does what it says on the box, but when things go wrong, it’s hard to get them to work properly again.
PROSThe biggest pro is that PolicyTech integrates with Microsoft Word. It does have a small learning curve, but once you figure out how to do everything, it works flawlessly. We also like that there is the ability to audit if such a need arose. Being able to use it with mobile devices is very handy as well.
CONSWe just wish that support were a little bit better. We have had a few issues and they weren’t resolved as quickly as we had hoped. The cost could always be lower, but it’s at a fair price point for what you get.
Travis
Telecommunications, 201-500 employees
Used more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2021
Now Vexed Globally!
Good job doing your homework on Softwareadvice.com before making a decision on this software. We've had many disagreements with NAVEX Global and have given several examples of what would make our experience better. There is no interest in improving what made our experience poor. Customer satisfaction is not on their priority list. I've never experienced so little interest in helping us with questions or issues than with Navex Global. Upgrades are available to fix your problem, but be prepared to pay a lot for them. Have not only found better options, but have been willing to double pay to use an alternative while still under contract with them because they won't let us out of our contract for being so unhappy with our situation. Be very cautious when looking into this for your LMS or compliance training.
PROSEasy enough to implement. Videos aren't super cheesy. It wasn't hard for our employees to log in and begin watching their training videos.
CONSVery limited in what you are able to do with it. Licensing is expensive and not flexible with who can use what, when. While the material was industry average, the customer service is the worst we've ever experienced. Consistent across my whole team and on nearly every call made and email sent.
Reason for choosing NAVEX One
Liked a video we saw for harassment training through NAVEX.
Reasons for switching to NAVEX One
Trying something new, mainly for harassment and compliance training
Terry
Furniture, 2-10 employees
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2024
Costco Ethics Point
I just felt like when you do not take complaints seriously and just act like a reporting service, it affects the workers. I just hope that you have improved training for your employees
PROSEverything is online, once you have the issue number and password you can get in.
CONSIssue Number-[sensitive content hidden] Concerning wages and other safety issues. You found that this company did nothing wrong. FYI - the labour board penalized them for not paying the proper wages And Health and Safety came in and found they were out of compliance. The company was penalized for not having WSIB This was back in 2021
Matt
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed January 2018
Helps with updating documents on the web browser
PolicyTech integrates well with the Microsoft documents. The documents can be updated using a web browser and we do not need tom update these by installing MS office applications. PolicyTech helps us to review and understand who has viewed the document for the reporting purpose.
CONSGreat tool to manage online documents. Provides better security and revision control. Helps reviewing the users who has accessed the documents.