Razorpay

RATING:

3.8

(91)

About Razorpay

Razorpay is a cloud-based solution designed to help midsize and large businesses process payments through vendor payouts and payment gateways. It allows managers to handle finances, generate custom reports and automate workflows via a unified platform. The application offers a variety of features such as debit or credit card processing, feature-filled checkout, mobile payments, recurring billing, online onboarding, analytics and more. Professionals can use the application to accept international and domestic payments and generate online receipts. Pricing is available on request and support is extended via phone, email and other online measures.

Razorpay Pricing

1.8% per Transaction

Free trial: 

Available

Free version: 

Available

Razorpay payments

Razorpay Reviews

Overall Rating

3.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3

Value for money

3.5

Functionality

4

Most Helpful Reviews for Razorpay

1 - 5 of 91 Reviews

User Profile

Priyansh

Verified reviewer

Animation, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

Razorpay is the only Indian alternative to Stripe

Overall, my experience with Razorpay has been mostly positive. The platform is easy to use and offers a wide range of payment options, including credit card, debit card, and various digital wallets.

PROS

- One of the things I really appreciate about Razorpay is its user-friendly interface. - The dashboard is well-organized and allows you to easily track transactions and manage your account.- Additionally, the company offers excellent customer support, with knowledgeable and helpful staff available to assist with any issues or questions you may have.-Another thing I like about it is its security measures. The platform uses advanced technology to ensure that all transactions are secure and encrypted, which gives me peace of mind as a user.

CONS

- Limited international presence: Razorpay is primarily focused on the Indian market, so it is not the best option for businesses with international customers or clients. They did not approve me the first time I applied.- Fees can add up, especially when we start having high volume transactions.- Integration challenges: depending on your business and the platform you use, integrating Razorpay may require some technical know-how or the assistance of a developer, we needed one for Wordpress.- Limited payment options: while Razorpay offers a range of payment options, it does not support certain types of payments or certain countries, AMEX particularly has issues.

Reasons for switching to Razorpay

Very hard to get approval for international payments.

User Profile

Siddharth

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Razorpay is the future of payment gateway

recipe payment gateway help us a lot with collecting a payments from different lines events from even domestic and international clients will face in English show there is a life that option and the customer care executive clear our doubt in minutes. also the charges of this payment gateway are very lower compared to any other way payment gateways.

PROS

Razorpay is the most easiest and modern way to collect payments from clients and people because it includes each and every types of payment mode such as UPI , debit card, credit card, bank transfer, cheque transfer etc. We can create smart pages which looks very professional and really smart. Payment settled easily and in a hassle free manner. Also the integration is very easy to set up with our website and applications. Highly recommended.

CONS

Using it for years but didn't have any issues with this payment gateway but I will recommend to make the Android app more user-friendly.

Reasons for switching to Razorpay

The payment gateway charges were very higher.

Navin

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed November 2020

The worst customer service in the history of customer service

After using them for 1 year, they suddenly block the service on my live site stating that the partner banks have rejected the company. The same day the send a mail saying everything is fine and approved. Then for one week daily I would get contradictory mails, one saying approved one saying blocked. Post which I got a call saying approved, and again followed by a mail saying blocked. Then they finally decide that it is blocked after 2 weeks and say they will only settle my money after 120 days. Even if there was any reason for rejection, they should have done it right in the start, and not after 1 year of usage and after more than a lakh was collected. They should be sued.

PROS

Nothing in hindsight. They had international payments.

CONS

The customer service is pathetic to say the least. They play around with the company's money and don't communicate for weeks.

User Profile

MD Abu

Verified reviewer

Education Management, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Razorpay is the fastest & easiest payment gateway solution

Razorpay has been amazing payment support for our institution.

PROS

The software has got a clean & easy UI. Anyone can integrate Razor's payment solution without any prior knowledge. It accepts almost all the debit/ credit cards globally & charges a few as a fee.

CONS

It rejects many international cards & they should make the payment method more simple. It will be great if they improve their customer support.

Reasons for switching to Razorpay

Easy & faster payment with comparative less fees.

Sachin

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

Top payment gateway for collecting online payments

We have been using Razorpay for many of our e-commerce clients who are having either WooCommerce or Shopify-based stores and it has been a great experience working with Razorpay. The integration of Razorpay on any software is super easy as it has got all the documentation and ready-to-use plugins. The availability of multiple payment methods makes it more flexible for online payments. Custom Payment Pages offered by Razorpay is one of its key highlights as we can list the details of our products and services on the payment page and collect payments for the same. Overall, it is a great product that you can choose for your online store.

PROS

Razorpay is currently the most popular payment gateway among the e-commerce community in India. as it offers multiple payment methods and flexibility to pay using mobile payment applications. We can integrate this payment gateway on any shopping website or CRM software or can just use it for sending payment links to our customers. The best part is it allows the business to design payment pages where we can list our services and collect payment for that. The customer support of Razorpay is also great as they offer a dedicated relationship manager for every account which helps to sort out payment issues quickly.

CONS

Razorpay has got all features loaded that an e-commerce business requires to collect online payments but there is always scope for improvement in the payment processing industry. Thee-commerce business owners require a high payment success rate which Razorpay should work on.