Reviewsnap is a great choice
The application and website are incredibly intuitive, and the most useful information I need when viewing reviews is always available in simple, effective charts and reports. Reviewsnap has an excellent team for successful customer service. Our representative is incredibly responsive to answer questions and provide us with solutions. We use Reviewsnap for monitoring client reviews. It has allowed us to better track responses for our clients.
The dashboard and basic search functions can be a little difficult to use if you are trying to segment individual groups and locations. From time to time, it loads one of the parameters, but not the other.