SilkRoad Recruiting


SilkRoad Recruiting is a cloud-based applicant tracking system designed to allow recruiting firms and HRs source, attract, engage, screen and hire new talent for companies. The solution enables recruiters to manage entire aspects of employee recruiting - from inviting applications and shortlisting candidates to scheduling interviews and hiring new talents.

SilkRoad's job distribution network allows recruiting firms to connect with thousands of online job portals including Monster.com, Indeed, Glassdoor and Job Search. Recruiters can share and post new job openings on theses platforms as well as search for potential candidates for the job. The solution also offers customization tools to design career portals and make them look engaging with videos, blogs and testimonials. With HR compliance management tools, firms can stay compliant with HR regulations such as Equal Employment Opportunity (EEOC) and Office of Federal Contract Compliance (OFCC).

SilkRoad also allows recruiters, candidates, and employees to share job openings on their social media platforms such as Facebook, Twitter, and LinkedIn. Hiring managers or recruiters can define a set of conditions for a job, and the solution will automatically accept or reject the candidate's application according to their job suitability.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8

16 Reviews of SilkRoad Recruiting

Showing 1 - 16 of 16

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  • Nikki from Nikki Jobs

    Specialty: Recruiting Agency

    Number of employees: 2-10 employees

    March 2018

    Simple and easy to use software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    From a recruiter's view, it's an easy to use software for uploading candidates but there is no way to make any changes or even view the candidate submitted.

    Pros

    I use this software to upload candidates into my clients candidate portals for positions that I recruit on. I basically find the position the client has assigned to me and then I upload candidates for that specific position. Once that candidate is uploaded I receive a thank you for submitting a candidate or I receive a notice that the candidate is already in the client's candidate pool.

    Cons

    I do not have the ability to view all candidates I have submitted and do not have the ability to go back into a candidate profile to make changes such as a phone number, address etc. Once the candidate is submitted I no longer have access. I am also not able to upload a newer or updated version of a resume. It would be very helpful if there was a way for the recruiter representing the candidate to have access to the resume to make changes to the candidate profile.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Whitnee from The Reserve at Columbia

    Number of employees: 51-200 employees

    November 2017

    Easy, Quality canidates

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We use Silkroad for our corporations hiring site. I like how clean and organized each post is and that every position is legitimate when posted.

    Cons

    What I like least about this software is that the presentation of jobs posted is very bland and boring. there isn't much to catch the eye but this is also keeping it less distracting.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from Command Alkon

    Specialty: Software / Technology

    Number of employees: 501-1,000 employees

    September 2017

    SilkRoad

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I seemed to be really affordable and they do have pretty good / excellent customer service representatives.

    Cons

    It seems as if SilkRoad is not investing as much in their recruiting technology platform - but possibly more focused on performance management and onboarding.

    This review was submitted organically. No incentive was offered
    Review Source
  • Beth from Daxko

    Specialty: Software / Technology

    Number of employees: 201-500 employees

    September 2017

    Great company, but doesn't seem like recruiting product is their focus

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love the people at SilkRoad, and they have other products that are great, but the Recruiting product feels like an afterthought. There are so many other options out there now that feel more current. If SilkRoad wants to keep customers on the Recruiting platform, they need to actually put more attention into it.

    Pros

    - Customer service for any SilkRoad product is great. Very responsive and eager to help.
    - Price! It's definitely one of the most affordable options out currently.

    Cons

    - We've been using the product for almost 3 years and there have been little to no improvements in those 3 years. The releases are few and far between with this product and those that do come are so minor that they're really not even noticeable.
    - The UI is clunky and needs an overhaul - it feels dated and our hiring managers don't want to use the tool. It's not intuitive, so we end up doing a ton of work "outside the system" and then copying/pasting back in to save to candidate profiles.
    - The interview scheduling tool doesn't work with macs (1/2 our office uses a MacBook).
    - Only 1 scorecard can be created, which makes it difficult to create anything useful - we ended up not using it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Suzanne from PrimeLending

    Specialty: Real Estate

    Number of employees: 1,001-5,000 employees

    June 2017

    Ok, but could be better

    Ease-of-use
    Functionality
    Quality
    Support

    SilkRoad is updating their software but has a long way to go to bring it up to date with features that are user friendly and cross platform. The system is good for a small company who is not a sourcing driven organization.

    Pros

    Fairly easy to use and administrator functions are straight forward. Very easy to train someone how to use. Does well with basic job posting and candidate review.

    Cons

    User experience is clunky and unfortunately is not up to date for viewing on tablets and smart phones. Searching and reporting features are limited.

  • Brian from PrimeLending

    Specialty: Banking

    Number of employees: 1,001-5,000 employees

    June 2017

    A solid recruiting tool at an affordable price point

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a tool that should more than meet the needs of most users. It is fairly basic and doesn't necessarily have all of the newest technology or shiny bells and whistles, but it does everything we need for it to do, and is a stable and secure product that has been around for some time.

    Pros

    It has almost all or most of the functionality that the larger, enterprise-level systems/products offer. It is a robust candidate database and applicant tracking system that meets our organization's needs and allows us to create a better candidate experience, as well as integrating well with our other systems. It is affordable and cost-effective as long as it is set up and maintained properly.

    Cons

    It feels a bit dated or underdeveloped in certain ways, and could be more user-friendly from a hiring manager perspective. Also, there are additional costs/expenses to consider when making even minor changes in the system. There could also be more improved branding and social media integration options.

  • Karen from Columbia University

    Specialty: Education

    Number of employees: 51-200 employees

    May 2017

    Poor user interface and rigid structure

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There is matching technology that highlights candidates which appear to best fit the requires as per the job description.

    Cons

    Not a fan of this platform. The interface is not user friendly. It feels dated and sluggish. Not flexible - there are too many core, required fields.

  • Angela from QPS Employment Group

    Specialty: Manufacturing

    September 2016

    Enjoy the ease of use with this software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The charts and reporting. Great for getting an accurate view of productivity. This system allows you to get a quick access to searching through candidates and organizing them to use in the future.

    Cons

    Understanding all of the reporting functions and use of the system to be able to get the most out of it. This takes some time.

  • Carlino from Arista Networks

    Specialty: Software / Technology

    August 2015

    Great solution for the right sized company

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Its simple. nothing fancy but gets the job done. Its very very affordable

    Cons

    It could use improvement in reporting. The standard reports were lacking. We found we had to create some reports on our own

  • Patty from PCI

    Specialty: Non-Profit

    May 2015

    Easier than I thought

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The ease of use is my favorite thing about this product. The vendor has been responsive to questions.

    Cons

    The product has limitations and is not as flexible as we would like it to be. Not as customizable as we first thought. But the vendor takes product limitation feedback and passes it onto the programmers for a possible upgrade in the future.

  • Shoua from Honeywell Inc

    Specialty: Manufacturing

    April 2015

    Management made simpler

    Ease-of-use
    Functionality
    Quality
    Support

    Management made simpler

    Pros

    Easy to track and review potential recruit. Easy to deal with without a lot of paper work. Finding the correct qualifications is easy.

    Cons

    Some of the features are difficult to understand and use. Does not always display all recruit details on page.

  • Sara from Polk State College

    Specialty: Education

    February 2015

    It is what you make it

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    This applicant tracking software has really changed the way we do our hiring; we were doing paper applications and now, 3 years later, I don't know how we would ever go back. Our company is 500 FT employees and 1,200 total employees. The requisition and job offer approvals helped us to remove several hard copy forms that would often get lost, and the history tab lets you know who and what has been happening on each persons profile. Correspond with candidate is also an awesome feature.

    Cons

    SilkRoad's technical support has dwindled significantly over the last years. There used to be a candidate support line; then they took that away. Now, they will only let 2 of our super-users even call technical support or put in a support ticket. I would think they would at least give our 7 full-permission users ability to call technical support. This can be frustrating when candidates call in and we have no one else to refer them to. The application itself seems to have never-ending quirky issues like timing out and browser compatibility problems for our non-technical users. Since we hire many academics (and not computer users). we get a lot of complaints about the ease of applying (note - we have a custom eApp. most complaints include the eApp which we choose to implement).

  • Lauren from DairiConcepts

    Specialty: Manufacturing

    December 2014

    SilkRoad Rocks

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    We decided to purchase this product, because it had every feature we were looking for, from candidate management to screening questions. It's extremely user-friendly as well, which is important when you have several users and hiring managers using a new software system. Another great aspect is they are able to easily integrate with other vendors such as HireRight for background checks.

    Cons

    We have no complaints about SilkRoad so far. The implementation process to being live in the system has been seamless.

  • Luda from PCI

    Specialty: Non-Profit

    November 2014

    Silkroad Recruiting

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It's user-friendly.

    Cons

    We do not have access to the hiring manager's view. It's really helpful to be able to troubleshoot without having to call the support center, which causes unnecessary delays. Wingspan has this feature, which is really helpful.

  • Patrick from Trumpet Behavioral Health

    Specialty: Healthcare / Medical

    November 2014

    SilkRoad's Red Carpet On-Boarding is slick!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is a great on-boarding tool that you can tailor to your individual needs. You can create electronic documents that are stored online and easily accessible when needed in hard copy format. It's also a great way to deliver organizational messaging from all levels in a time sensitive and personally addressed format. I like that it integrates well with the Open hire ATS as well, so that you get a seamless conversion from hire to on-boarding!

    Cons

    I would like more flexibility in using the tool to do group tasking for annual signs and such.

  • Erin from Project Concern International (PCI)

    Specialty: Non-Profit

    October 2014

    Creating more efficient recruitment

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is very easy to use and integrates well with our website. It helped us upgrade from an entirely manual, email-based system and cut the time I have to spend on recruitment by at least 50%.

    Cons

    The reporting function is not great. It's not intuitive or as robust as I would like. The support center also has a lot of room for improvement.

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