--- title: "Staffino Software Reviews, Demo & Pricing - 2026" description: "Review of Staffino Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/hr/staffino-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Staffino Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Staffino Review From €350/month 3 plans Wondering if Staffino is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Staffino 5.0 [(8)](https://www.softwareadvice.com/crm/staffino-profile/#reviews) Pricing Starting at €350.00 per month ### About Staffino Staffino is a cloud-based solution for customer experience management that offers businesses a comprehensive way to connect CX data with their overall business goals and revenue objectives. The online platform is user-friendly and designed to provide businesses of all sizes with valuable insights into their customers' journeys. With the use of advanced technology, businesses can collect, analyze, and take action on customer feedback in real time, which allows them to make data-driven decisions and enhance the overall customer experience. The team of professionals provides exceptional customer support and works closely with our clients to ensure that they receive maximum benefits from our platform. They believe that delivering exceptional customer experiences can have a positive impact on their clients' bottom line and contribute to their overall success. Wondering if Staffino is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Staffino User Interface ## Popular Staffino Alternatives Main Product Staffino 5.0 [(8)](https://www.softwareadvice.com/crm/staffino-profile/#reviews) Ratings Breakdown - 4.75Ease of use - 4.14Value for money - 4.88Customer support - 4.50Functionality Pricing Starting at €350.00 per month Get Price Alternative Product [EZ Texting](https://www.softwareadvice.com/sms-survey/ez-texting-profile/) 4.5 [(273)](https://www.softwareadvice.com/sms-survey/ez-texting-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 4.16Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [QuestionPro](https://www.softwareadvice.com/product/153082-QuestionPro/) 4.8 [(540)](https://www.softwareadvice.com/product/153082-QuestionPro/reviews/) Ratings Breakdown - 4.63Ease of use - 4.76Value for money - 4.70Customer support - 4.67Functionality Pricing Starting at $83.00 per month Get Price Alternative Product [Heymarket](https://www.softwareadvice.com/crm/heymarket-profile/) 4.5 [(47)](https://www.softwareadvice.com/crm/heymarket-profile/#reviews) Ratings Breakdown - 4.53Ease of use - 4.22Value for money - 4.47Customer support - 4.30Functionality Pricing Starting at $31.00 per month Get Price Alternative Product [Recur](https://www.softwareadvice.com/crm/recur-profile/) 4.9 [(11)](https://www.softwareadvice.com/crm/recur-profile/#reviews) Ratings Breakdown - 4.82Ease of use - 5.0Value for money - 5.0Customer support - 4.64Functionality Pricing Starting at $100.00 per month Get Price Alternative Product [SurveySparrow](https://www.softwareadvice.com/survey/surveysparrow-profile/) 4.4 [(122)](https://www.softwareadvice.com/survey/surveysparrow-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.32Value for money - 4.35Customer support - 4.29Functionality Pricing Available upon request Get Price ## Staffino Pricing and Plans Starting price: €350.00 per month Free Trial Free Version GROWTH €350.00 per month Plan includes: - Full access to the platform including dashboards - Full access to survey builder, 1 survey creation and its active running - 2 hours of platform support monthly - Requested & spontaneous feedback collection - Full access to knowledge base - Email feedback request distribution - Employee recognition & motivation PRO Pricing available upon request Plan includes: - All functionalities from GROWTH plus: - Automated & secure data transfer through FTP or API - Multiple campaigns & multiple flows (capped) - Employee performance - Essentials AI features - Essentials CX consultancy - Custom dashboard ENTERPRISE Pricing available upon request Plan includes: - All functionalities from PRO plus: - Advanced AI features - Advanced CX consultancy - Various integrations with internal systems & other platforms - Advanced custom "international" dashboard - Website feedback surveys - Public reviews connector Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Staffino Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Staffino Access Controls/Permissions Activity Dashboard Activity Tracking AI/Machine Learning Alerts/Notifications Anonymous Feedback API Audience Targeting Badge Management Campaign Management CES Survey Structure Chat/Messaging Churn Management Commenting/Notes Communication Management Complaint Monitoring CSAT Survey Structure Customer Experience Management Customer Journey Mapping Customizable Branding Customizable Dashboard Customizable Forms Customizable Questions Customizable Reports Data Analysis Tools Data Import/Export Data Security Drag & Drop Email Management Email Marketing Email Reminders Employee Database Employee Engagement Employee Profiles Employee Recognition Event Triggered Actions Feedback Management Gamification Knowledge Management Landing Pages/Web Forms Leaderboards Manager-to-Employee Recognition Mass Texting Message Personalization Mobile Alerts Mobile Survey Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Distribution Multi-Language Multiple Question Types NPS Survey Structure Ongoing Performance Tracking Performance Management Performance Metrics Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Reporting Recognition Tracking Reporting & Statistics Response Validation Scheduled Messaging Search/Filter Sentiment Analysis SMS Messaging Social Media Integration Social Recognition SSL Security Survey Builder Surveys & Feedback Template Management Text Analysis Third-Party Integrations Trend Analysis Visual Analytics Workflow Automation Workflow Management ## Staffino Integrations Zapier Integration rated undefined from -1 review Genesys Cloud CX Integration rated undefined from -1 review Looker Integration rated undefined from -1 review Daktela Integration rated undefined from -1 review Global Payments Integrated Integration rated undefined from -1 review Tableau Integration rated undefined from -1 review See all 9 integrations ## Staffino User Reviews ## Staffino customer ratings - Overall rating: 5/5 - Total reviews: 8 ### Rating distribution - 5 stars: 8 reviews (100%) - 4 stars: 0 reviews (0%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.1/5 - Customer support: 4.9/5 - Functionality: 4.5/5 --- Have you used Staffino and would like to share your experience with others? ### Satisfied Customer of Staffino - Overall rating: 5/5 - Reviewer: Haroon S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. We have SMS solution with them, we also implemented Google review system with them. In future, we will implement email survey system with them as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Their support and the way they value relation. Hence service is satisfying. Whenever we need new stuff, we get proper attention and service from the,- #### Cons New features not released often. For example, SSO. We have requested that almost couple of years ago. --- ### Great customer feedback platform - Overall rating: 5/5 - Reviewer: Aneta F. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The main business problems unfortunately we knew and it was not in our power locally to solve. However, when we encountered specific "little" problems, we always tried to solve the issue as soon as possible. Again, it depends very much on the company itself and the process, if and how quickly the issues can be solved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros From Staffino side the implementation and overall support throughout the process was great. Unfortunately our process are sometimes a bit difficult. I really appreciated also Jan Gebauer´s expertise and his analysis of data. The feedback management is a great tool how to connect with our customers. Here it very much depends on the overall direction and mission of the company itself, if CX is truly number one priority. #### Cons As I mentioned, since we have 6 campaign, the overall dashboard would have helped with easier overview. And due to our process and inability for agents to use their own e-mail addresses, it was a little bit time-consuming to reset their passwords, if they did not work. But we managed with a great help of the customer success team in Staffino. #### Reasons for switching to Staffino Staffino platform is a lot more sophisticated and it was agreed to test it in our country before roll out. --- ### Happy customer - Overall rating: 5/5 - Reviewer: Jimmy J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been using Staffino couple of years now and it has gained valueable insights to our business and shown how excellent service our customer care is giving our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I think the platform is very easy to use both for managers and employees to gain valueable insights of how our customers like our services. #### Cons There are not ant particular parts that i dont like about the platform itself. Perhaps there could be more convienent ways to extract/explore data in excel --- ### . - Overall rating: 5/5 - Reviewer: Vladimir S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Every day´s controlling of feedbacks from customer. Targer for us: handover customer experience to our colleagues and improve their skills. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick feedback from customers. Easy reporting. #### Cons administative - we must to responce request to staffino team. #### Reasons for choosing Staffino . --- ### staffino - Overall rating: 5/5 - Reviewer: Ivana B. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like, that we have closed loop in feedbacks - customer wright their suggestions and staff can manage it and directly solve immediatly. i like dashboards, that no more manuall reports are needed #### Cons there are some but i think we can discussed it with key accounts and they bring solution for us --- ### customer experience - Overall rating: 5/5 - Reviewer: Jakub D. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros easy to work with product, great visual of reports , custom build #### Cons for every funcunality you need to buy and extra --- ### Great to start with managing customer feedback - Overall rating: 5/5 - Reviewer: Martin B. - Verified reviewer: Yes - Industry: Information Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and works well even with manual imports, provides critical insight and ability to respond to customer feedback #### Cons Data export and key metrics are a bit clumsy and hard to understand #### Reasons for choosing Staffino Recommendation --- ### Great tool for surveys realizing - Overall rating: 5/5 - Reviewer: Milan J. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For customers, it is an easy way to give feedback. For companies, it offers a user-friendly way to create surveys for their products or employees who are in contact with customers. The reporting tool brings excellent and easy-to-use data on customer experience and preferences. A team of professionals gives immediate support in case of need. #### Cons There is nothing that I dislike. It is a great tool. --- Showing 1 - 8 of 8 Reviews ## Other Top Recommended Customer Experience Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **2** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10504) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6994) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3801) Recently recommended **0** times Stuck Between Options? 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