The main business problems unfortunately we knew and it was not in our power locally to solve. However, when we encountered specific "little" problems, we always tried to solve the issue as soon as possible. Again, it depends very much on the company itself and the process, if and how quickly the issues can be solved.

From Staffino side the implementation and overall support throughout the process was great. Unfortunately our process are sometimes a bit difficult. I really appreciated also Jan Gebauer´s expertise and his analysis of data. The feedback management is a great tool how to connect with our customers. Here it very much depends on the overall direction and mission of the company itself, if CX is truly number one priority.

As I mentioned, since we have 6 campaign, the overall dashboard would have helped with easier overview. And due to our process and inability for agents to use their own e-mail addresses, it was a little bit time-consuming to reset their passwords, if they did not work. But we managed with a great help of the customer success team in Staffino.

Easy to use and works well even with manual imports, provides critical insight and ability to respond to customer feedback

Data export and key metrics are a bit clumsy and hard to understand

easy to work with product, great visual of reports , custom build

for every funcunality you need to buy and extra

Every day´s controlling of feedbacks from customer. Targer for us: handover customer experience to our colleagues and improve their skills.

Quick feedback from customers. Easy reporting.

administative - we must to responce request to staffino team.

I like, that we have closed loop in feedbacks - customer wright their suggestions and staff can manage it and directly solve immediatly. i like dashboards, that no more manuall reports are needed

there are some but i think we can discussed it with key accounts and they bring solution for us

For customers, it is an easy way to give feedback. For companies, it offers a user-friendly way to create surveys for their products or employees who are in contact with customers. The reporting tool brings excellent and easy-to-use data on customer experience and preferences. A team of professionals gives immediate support in case of need.

There is nothing that I dislike. It is a great tool.