--- title: "SurveySparrow Software Reviews, Demo & Pricing - 2026" description: "Review of SurveySparrow Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/hr/surveysparrow-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / SurveySparrow Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/survey/surveysparrow-profile/reviews/)[Alternatives](https://www.softwareadvice.com/survey/surveysparrow-profile/alternatives/) # SurveySparrow Review Custom quote Free trial 14 days 1 plan Wondering if SurveySparrow is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview SurveySparrow 4.4 [(122)](https://www.softwareadvice.com/survey/surveysparrow-profile/reviews/) FrontRunner 2026 Pricing Pricing available upon request ### About SurveySparrow SurveySparrow is an online survey platform designed to help businesses collect feedback, transform customer experience and collect data through engaging and actionable surveys. The platform offers a variety of features aimed at optimizing the survey-taking experience, customer interactions, operational efficiency and response rates. It caters to various industries and use cases, including customer satisfaction, employee engagement, market research and more. SurveySparrow supports both chat-like and form-like surveys, allowing users to choose the format that best suits their needs. This facilitates real-time, authentic engagement with customers on their preferred messaging platform. The platform also offers a recurring survey feature, enabling users to automate the distribution of surveys at regular intervals. The platform offers several modules with many functionalities. CogniVue module offers advanced text analytics to analyze large volumes of data, uncovering actionable insights and sentiments that inform business strategy. SpotChecks module helps collect contextual micro-feedback from the website and mobile applications, addressing specific customer concerns and optimizing the... ir interactions with their brand. This targeted feedback approach ensures that users can make meaningful improvements based on real user experiences. AI Wings module offers support across several touchpoints, including survey design and review management. This AI-driven assistance streamlines the feedback process, helping users create effective surveys and manage customer reviews and unsolicited feedback from all public channels. SurveySparrow provides reporting and analytics tools that help users analyze survey data. Key features include real-time reporting, customizable dashboards and advanced data filtering options. Users can track key metrics, identify trends and generate detailed reports to gain deeper insights into their survey results. By customizing data visibility based on roles and hierarchies, users ensure that relevant information reaches the appropriate team members. Additionally, SurveySparrow supports exporting data in various formats, such as CSV and PDF, for further analysis or sharing with stakeholders. The question library of SurveySparrow allows users to access and reuse questions from an extensive repository, ensuring that the surveys are always relevant and effective for capturing high-quality feedback. SurveySparrow also emphasizes customization and branding options. Users can personalize their surveys with custom themes, logos and color schemes to align with their brand identity. The platform supports multiple question types, including multiple-choice, rating scales and open-ended questions. Additionally, SurveySparrow allows for the creation of multilingual surveys, making it suitable for global audiences. The tool also assists with ticket management and helps resolve customer complaints and close the feedback loop. It offers features such as data encryption, secure survey links, and role-based access control. Wondering if SurveySparrow is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. ## SurveySparrow User Interface ## Popular SurveySparrow Alternatives Main Product SurveySparrow 4.4 [(122)](https://www.softwareadvice.com/survey/surveysparrow-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.32Value for money - 4.35Customer support - 4.29Functionality Pricing Available upon request Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10500)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.41Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2919)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.45Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5309)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [QuestionPro](https://www.softwareadvice.com/product/153082-QuestionPro/) 4.8 [(539)](https://www.softwareadvice.com/product/153082-QuestionPro/reviews/) Ratings Breakdown - 4.63Ease of use - 4.76Value for money - 4.70Customer support - 4.67Functionality Pricing Starting at $83.00 per month Get Price Alternative Product [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) 4.7 [(975)](https://www.softwareadvice.com/hr/typeform-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.18Value for money - 4.38Customer support - 4.50Functionality Pricing Starting at $39.00 per month Get Price ## SurveySparrow Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Pricing Pricing available upon request Plan includes: - 10000 Responses / Month - 1000 Apis Per Day - 1 Free Custom SSL - 24/5 Email & Chat Support - 30000 Email Shares / Month - Accept Payments - Activecampaign Integration - Add Logo To Reports - Aweber Integration - Case Management Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SurveySparrow Features - Popular features found in Survey Customizable Questions Customizable Templates Data Analysis Tools Data Import/Export Drag & Drop Email Marketing Feedback Management Question Branching Skip Logic Support Audio/Images/Video URL Customization - More features of SurveySparrow 360 Degree Feedback Access Controls/Permissions Activity Dashboard Alerts/Notifications Anonymous Feedback API Autofill Benchmarking Chat/Messaging Conditional Logic Customer Experience Management Customer Journey Mapping Customer Segmentation Customizable Branding Customizable Fields Customizable Forms Customizable Reports Dashboard Data Security Data Visualization Electronic Signature Email Management Email Reminders Employee Database Employee Portal Employee Profiles Engagement Tracking Forms Creation & Design Individual Development Plans Knowledge Management Media Monitoring Mobile Access Mobile Survey Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Distribution Multi-Language Multiple Question Types Negative Feedback Management NPS Survey Structure Offline Response Collection Performance Management Performance Metrics Pulse Surveys Question Library Question Piping Randomization Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Response Quotas Response Validation Review Monitoring Search/Filter Segmentation Sentiment Analysis Single Sign On Site Intercept Survey Social Media Integration SSL Security Survey Builder Survey/Poll Management Surveys & Feedback Tagging Template Management Text Analysis Third-Party Integrations Trend Analysis Visual Analytics Widgets Workflow Management ## SurveySparrow Integrations Zapier Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review Zoho CRM Integration rated undefined from -1 review ## SurveySparrow User Reviews ## SurveySparrow customer ratings - Overall rating: 4.4/5 - Total reviews: 122 ### Rating distribution - 5 stars: 70 reviews (57%) - 4 stars: 40 reviews (33%) - 3 stars: 7 reviews (6%) - 2 stars: 3 reviews (2%) - 1 star: 2 reviews (2%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.3/5 - Customer support: 4.3/5 - Functionality: 4.3/5 --- ### customer's mood is an experience bridge - Overall rating: 5/5 - Reviewer: Nazim S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used monthly for free trial - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it's an easy, convenient, and time-saving system. We particularly find it useful in analyzing customer requests and both positive and negative feedback. Thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very easy. So easy it's indescribable. Both for us and for our customers. I think the word "easy" alone says a lot. #### Cons Perhaps the variety of devices or integrations could increase in terms of accessibility. Apart from that, we haven't heard any negative feedback from customers. #### Reasons for switching to SurveySparrow because hardest --- ### Owner and Manager - Overall rating: 5/5 - Reviewer: Lanie S. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I really like Survey Sparrow and look forward to seeing continued updates and improvements to the platform. My only concern is pricing—I hope it remains accessible and affordable for small businesses like mine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love how easy and intuitive it is to work with Survey Sparrow. Creating and sending surveys is not only simple but genuinely enjoyable. One of my favorite features is the offline mode—it allows me to collect data without needing an internet connection, which is a huge plus for fieldwork. Overall, the platform is user-friendly, efficient, and a pleasure to use. #### Cons I wish Survey Sparrow offered an audience purchase option. I'm currently using another vendor to fill this gap, but their platform isn’t nearly as intuitive or user-friendly as Survey Sparrow. #### Reasons for choosing SurveySparrow I loved the interface, easy of use and the price was within my budget. I needed something that has the offline option and this was by far the best. #### Reasons for switching to SurveySparrow Program was outdated and I needed a program that was more functional. --- ### More than just a survey tool - Overall rating: 5/5 - Reviewer: Kimberly C. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use SurveySparrow for more than just surveys. I use it as a client onboarding tool - for assessments and information gathering. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that SurveySparrow looks spectacular and makes me look good, with the ability to use my branding. And its conversational style is wonderful. #### Cons I have been using SurveySparrow for years and have no complaints. I honestly can't think of anything I don't like. --- ### SurveySparrow review - Overall rating: 4/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability of the platform to email out surveys and to choose to record responses anonymously or show the names of the respondents was important. This was a primary factor/aspect in what I needed to use for the specific survey I was creating so this fit the bill. #### Cons I only used the platform for a brief amount of time as I only needed it for a specific project I was working on. I don't have any specific cons but I would point out that I didn't use the platform for an extended time and was only using pretty basic functions. --- ### 12 months in - Overall rating: 4/5 - Reviewer: Jeremy S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Happy with the use of the tool, we have found far more capable than the free or bundled solutions with office applications. Would recommend. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use survey builder, flexible and powerful editing features. Well documented API with easy integration with other platform. Strong support from the client services team. #### Cons Custom applications can add additional capabiltiy, but can be difficult to find and use within the platform. #### Reasons for choosing SurveySparrow MS Forms capability is weak in comparison, limited support for branching, complex question types, user experience as the respondant is poor. #### Reasons for switching to SurveySparrow Cost, and ease of use - survey monkey is still used by development teams although that is driven by 3rd party integrations --- ### Easy to use and robust - Overall rating: 5/5 - Reviewer: Michelle D. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! we use it for customer feedback as well as internal surveys. The visual customization and question type options are perfect for our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The UX in Survey Sparrow is great. It's easy to set up surveys and share them and we love the shareable PDF reports. The downloadable excels make it easy to analyze our data too. #### Cons We wish we could download pre-filtered excel reports. The preview option is great but it makes you start from the beginning of the survey - I just want to preview the question I am building not the whole thing. #### Reasons for choosing SurveySparrow We chose it for the price and because our team demoed and liked it. #### Reasons for switching to SurveySparrow MS forms was stupid. We needed something with better UX --- ### Enjoyable app. - Overall rating: 5/5 - Reviewer: Sarah F. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I feel having the personalized surveys for our employees has made our moral better. Whether it is a survey about our Christmas Party meal choices or merchandise we are buying for a our staff. We also created some customers surveys on our service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, fun interactions with employees. Ability to email out surveys and record anonymously or have their names listed. #### Cons I had to add each contact one at a time. Being able to upload a list would be better. and sending a survey to all contacts would be better. #### Reasons for choosing SurveySparrow Price was a large factor. My previous employer used Survey Monkey so I went straight there when my new employer decided to do employee surveys. But after shopping around I decided I liked Survey Sparrow better. --- ### Best survey building platform - Overall rating: 5/5 - Reviewer: Pratap M. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Data and opinion collection is used to implement our best ideas into public. This collection of data and opinion is easily done by using the SurveySparrow. We can obtain feedback and opinions from the customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros SurveySparrow allows us to create most interactive and conversational surveys. The surveys created using SurveySparrow will get more responses from targetted participants. This platform has several types of templates in it which are used to create surveys instantly. #### Cons SurveySparrow platform has some best features than other survey builders but they are only available for paid subscription only. #### Reasons for choosing SurveySparrow Based on the subscription prices and familiarity among the users. #### Reasons for switching to SurveySparrow The SurveySparrow provides more features than SurveyMonkey. SurveySparrow allows us to create more responsive and conversational surveys. --- ### Great, easy tool to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! Simple to use and if you need metrics, reports or integrations with other services they do it all! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that our team can create a custom CSAT survey that can then import results back into our tickets in Zendesk. #### Cons Previously I didn't like that we didn't have AI as a tool to edit surveys. But now we do! It has been a great tool to tweak our wording in surveys. --- ### perfect for small initiatives with bigger impact - Overall rating: 5/5 - Reviewer: Gisella F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros user friendly UI that help us navigate through the dashboard easily even for our new joiners in the team #### Cons Features need to be improved especially when it comes to automation and integration with different internal system --- Showing 1 - 10 of 122 Reviews [See All Reviews](https://www.softwareadvice.com/survey/surveysparrow-profile/reviews/) ## SurveySparrow Popular Comparisons [SurveyMonkey vs SurveySparrow](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/vs/surveysparrow/)[Jotform vs SurveySparrow](https://www.softwareadvice.com/market-research/jotform-profile/vs/surveysparrow/)[Connecteam vs SurveySparrow](https://www.softwareadvice.com/hr/connecteam-profile/vs/surveysparrow/)[Typeform vs SurveySparrow](https://www.softwareadvice.com/survey/surveysparrow-profile/vs/typeform/)[Zoho Survey vs SurveySparrow](https://www.softwareadvice.com/survey/surveysparrow-profile/vs/zoho-survey/)[Alchemer vs SurveySparrow](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/vs/surveysparrow/) [Compare All Alternatives](https://www.softwareadvice.com/survey/surveysparrow-profile/alternatives/) ## Other Top Recommended Survey Software [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) **4.5** (17678) Recently recommended **0** times [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/) **4.7** (11545) Recently recommended **0** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10500) Recently recommended **0** times [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) **4.6** (5309) Recently recommended **0** times Stuck Between Options? 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