SurveySparrow
SurveySparrow
About SurveySparrow
SurveySparrow is a cloud-based customer experience solution that enables businesses of all sizes to create engaging feedback surveys. It comes with a centralized dashboard, which allows users to import contacts and organize them in custom lists based on job titles, location and age groups.
SurveySparrow comes with a reporting module, which helps businesses analyze feedback received on every question and generate reports in real-time, providing visibility to enhance the customer experience. Supervisors can utilize built-in templates based on various variables and multiple logic-blocks to create personalized surveys, allowing businesses to improve communication with customers. Additionally, it comes with engaging conversational forms and tools such as matrix question...
Awards and Recognition
FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
SurveySparrow Pricing
Ranging from Free to Elite, there are 5 plans available to the user. Users can choose to be billed quarterly/annually and there is also pro-rated refunding available. The Basic Free Plan at $0, Starter Plan at $19, Premium Plan at $49, Business Plan at $99, Enterprise Plan at $499, and the Elite Plan are the pricing plans offered.
Starting price:
$19.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for SurveySparrow
1 - 5 of 77 Reviews
Kimberly
1 employee
Used more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
Reviewed August 2021
More than just a survey tool
Sthefany
Verified reviewer
Investment Banking, 51-200 employees
Used daily for less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2022
Robust platform for data collection
PROS
It facilitates the collection of omnichannel data through email, web link, social networks, among others. Surveys have a nice modern look. Ready-to-use templates are very useful and help save time. Offline surveys work perfectly and 360 feedback surveys are very versatile as well.
CONSThis platform is very complete and versatile, the only problem is that, to enjoy the advanced functions, the cost rises considerably.
Anonymous
2-10 employees
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
SurveySparrow - A simple and easy way to make surveys
I am solving getting customer feedback in a simple and easy way without making it a big task for them to complete or be put off by the complexity. So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile.
PROSThe free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started. There are a lot of addons which would be very useful when connecting to others online services.
CONSIt could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical.
Reason for choosing SurveySparrow
It worked better on a mobile, it works with Zapier and the free trial without the hassle of entering your payment details was a good plus point.
Ganisetti
Verified reviewer
Higher Education, 201-500 employees
Used weekly for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Conduct surveys for data collection
The overall experience is Not bed. It is user-friendly and simple to use. Easily conduct surveys.
PROSSurveysparrow is easy to use. Using this we can make surveys and collect data. It is user-friendly and having good analytics. Good interface and graphics.
CONSIt is complex for beginners. Some features are expensive, we can use that by taking premium. Too much of mails irritates users.
Dianne
Management Consulting, 2-10 employees
Used daily for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2021
Unreputable Comany
We removed their ap from our website in [SENSITIVE CONTENT] after discovering who billed us. We have been in constant communication with our bank and with survey sparrow with regard to not wanting their software another year. We received no benefit from it. After our tech support removed their code, I was alerted yesterday [SENSITIVE CONTENT] that their ap is back on our site. This means they hacked us in an effort to refuse a refund. So once their code is on your site, they can do this to you, too. This is not a reputable company. We have had to report this to the US FBI for hacking and turn the matter over to our legal support. It has been a nightmare!
PROSWe loaded their chat bot and received no benefit from it.
CONSTheir billing process. We did not sign anything that authorized a automatic renewal. We received no alert to our card to be billed so we could call to cancel. in the billing there is no identification of the company or a way to call to dispute a charge. They say they sent us an email. Tech support found it nowhere in our system.
Reason for choosing SurveySparrow
It was recommended by an employee who is no longer with us.
