I learned a lot about Crystal Reports and due to being ambitious and a self motivator, I really learned a lot about inner workings of this product. Wish we had the opportunity to get into workflows and really make this a win.

This tool was easily navigable and had such a small support team that it felt like you had your own personal representative that knew your environment. You had the ability to do some custom reporting to better fit your business needs instead of being locked down to just canned reports from a larger entity like ADP. Their benefits/payroll/onboarding and HR modules seemed pretty inclusive for the fees we paid.

All reports were done with Crystal, so ramp up time was extensive in order to get a good feel for the tables and how to write reports off of them. Would have been super beneficial for our company to have a dedicated administrator for the entire suite of modules instead of subject matter experts in one area. I think we could have gotten a lot more out of this tool if we were to run the administration that way.