Zelos is a life-saving for communities

Pros

Zelos is a platform that allows our Community Social Welfare Center to quickly organize additional volunteers to deliver hot lunches and support retirees and low-income families during the Covid-19 pandemic. We liked the fact that the platform allows us to build logistics for hundreds of partners in the shortest possible time, thanks to the tools provided by Zelos. In those days we had to cope with an unprecedented number of requests because people were isolated. Zelos made it possible to speed up communication within the team and volunteers. The availability of the platform on smartphones, tablets (iOS and Android) and computers (Zelos has also a web version) allows you to quickly share information and results about the tasks in a few clicks, both to volunteers and employees of our community.During our volunteers' work in the spring, we were able to have hundreds of meals, run dozens of errands - such as shopping for medicines and products, as well as offer our customers such opportunities as distance learning assistance or just chatting. In the future, we’re going to use the platform for its intended purpose - to coordinate volunteers at local gatherings. However, the pandemic situation has proven that the platform can be suitable for many other life situations.

Cons

The biggest disadvantage was that it is not possible for clients or admins to chat directly with volunteers inside the app. Chat with the admins would be useful in many situations where the volunteer does not have enough information to deliver a particular request (for example, a changed address or time of delivery of a parcel).From a technical point of view, we did not have big problems with the installation of Zelos by our volunteers and workers. The Zelos application is simple and easy to use, and this is an important reason why we preferred this solution in our work.

Essential for effective volunteer management

Pros

Easy and direct task management for both the admins (department coordinators) and the users (volunteers). The product was essential in our specific need to gamify our volunteers' experience. Very few users ever had questions about how to use the product or refused to join at all, so we got almost everyone on board. Integration with our work was easy and has continued to be over the years.

Cons

Over the years the gamification aspect has become less central to the product so although the information is available to admins, it is not anymore to users. Additionally, we sensed a lack of an overview of users' activity levels (had to check every user one by one).

Good experience

I am very pleased with Zelos. It has helped to manage hundreds of volunteers in times of urgent need.

Pros

I love the simple, logical and easy-to-use interface for both admins and users. I also enjoy the help from team whenever necessary.

Cons

I have not got any problems to put forward.

Can't imagine working without Zelos!

Super!

Pros

Easy to use, only features that are relevant, no fancy shiny useless stuff. The best of all is customer service! Very fast reaction and also listening customers and improving constantly if to ask some new features or option that are relevant also for other customers.

Cons

The "add task" button should not be stuck in upper right corner, should stay on screen also when scrolling down on page.

Zelos is a great tool for gamification!

Pros

Our Changemakers' journey with Zelos was great due to the fact that really eased the challenge of how to gamify our youth programs. The customer service was always eager to help and answered our questions quickly. It is relatively easy to customize the customer journey and adjust different settings.

Cons

Whilst using Zelos app, sum bugs appeared that sometimes slowed our pace.