ISGUS Time Management Software

At this point, I am generally satisfied with our timekeeping system. There are a few issues with the software that I still need to learn about.
Our adoption of the system was drawn out - in part due to issues on our end. However, I think our initial contact was not up to the caliber of other staff I have dealt with. With one exception

Pros

I have had contact with two support team members. Both are really good and easy to work with. The software is fairly straight forward.

Cons

I wish we had gotten better training when we started and it would help if there was better documentation so I could address more issues on my own. There are still issues I need to understand better.
The online tutorials could be improved or accompanied by better documentation.

Advice to Others

Begin with a clear understanding of what you need the system to be able to do The features we want.

It has been an experience the past year. Both learning (good) and trying (at times).

Pros

One of the customer support is the BIGGEST pro for your company. Not only does she know what she is talking about, she is relentless on finding a solution. And if she is unsure of an issue, she will always let me know....Absolutely enjoy working with her!!!!

Cons

When Germany does an upgrade and our terminals are displaying words in German or some other anomaly will happen. Then they blame the US and it is on their end...That's always me favorite.
The default hours when requesting sick time. This feature needs to be flexible, sometimes you only need one hour for an appt, not the four hours that it defaults to.

Advice to Others

When making the transition, make sure there are two parties involved with the client. That way if someone leaves, the other person knows what's going on with their client's needs.

We have been using the product for over 5 years and are very happy with the product. It is always accurate and easy for the employees to use. There is very little downtime, if any. Very user friendly. The support team is incredible as well.

Pros

ease of use

Cons

none

Advice to Others

Great product. The support team is incredible as well. Always accurate, very little if no downtime

I believe that ISGUS has been dependable throughout the length of our business relationship but has recently become additionally great by adding a new IT professional on board. Their response time to urgent matters has sped up significantly. This company has a great team may it be management, accounting, IT etc... I am glad to be able to work with them.

Pros

It's always good to have an electronic record of absences and leaves.

Cons

Sometimes there are reporting issues during payroll processing time.

Advice to Others

I would advise others to check if their reporting is running smoothly a day or 2 prior to payroll.

I have been using this product for over 10 years now, and have little to no issues with it. The hardest part is spelling Isgus.

Pros

My employees have not found a way to beat the system, yet!

Cons

It does not work well with overnight shifts.

Likes Best

The versatility of the software and the ability to have it on premise as well as SaaS. The Tech support is very knowledgeable and helpful. The Time Clocks seem to be very durable as well as very configurable.

Likes Least

They are based in germany with satalite offices here in the states so some higher end requests go to the engineers in Germany which may take a little bit to get answered.

Recommendations

Accuracy on the initial feedback will get great out of the box results. Know what you want in the end result and ask for it up front. This software is very versatile and powerful.

Likes Best

They have timely support. It's a very powerful system that's flexible enough to handle all the needs of a manufacturing firm. Best of all, it cut payroll time by seven hours!

Likes Least

It's not extremely user-friendly. It takes some time to teach other colleagues how to use it.

Recommendations

Be patient, and ask questions. The system is near flawless once you have it up and running.