So it could happen that you have a wrong document attached to a mission, without knowing it.

Accept Mission has a really friendly user interface. In addition, the team behind it is so helpful whenever I have questions and problems.

Great idea-generation tool for teams that work in remote offices.

And feature requests from the customer are definitely considered in the back log of Accept Mission. The pricing is transparent and absolutely reasonable.

The customer care is also very responsive, knowledgeable and friendly.

Clear and easy to use system with nice overviews.

Great to see how Accept Mission boosts ideation within the business.

Obviously my personal frustration, it took a while before I got everyone on board for using this tool or any other for that matter.

One of the best innovation platform out there.

Great value for the money. We are happy with the tool.

Very easy to use and to implement. Great to see how a digital platform can be very interactive.

Since today's rapidly evolving business landscape, being adept or die is the reality.

The multitude of possibilities and options in the system can sometimes lead to choice overload.

The tool is intuitive and there are enough tool tips to guide your through the tool. You have many customiziable options in the tool to make it fit your purpose and CI best.

I am very happy with the tool, the customer service and with the company overall. They are always looking to improve taking into account the needs of their customers.

No suggestions on what I am missing. During time of use relevant adjustments have been made.

Easy to deploy, great tool to get input from all members of the team. The fact that there are already multiple templates available helps to set up projects quickly.

Top tool for making innovation discussions an integrated part of your daily work.

I have a lot of e-mails and requests coming from my customers and it was very difficult for me to organize all of them.

3 Years experience was great. Quick email responses and Great Documentation.

UseResponse makes sure that they keep it updatable, even if they implemented many changes due to customer wishes. We are working together for 2+ years and I can not think of a better partner.

This software is very easy to use and the price is very affordable.

Because of self-hosting solution, we from time to time face minor issues with functionality, fortunately support of UseResponse team is excellent and issues are almost instantly solved.

Larger individual requirements can be solved professionally  through support or and cost-effectively consulting.

Sometimes the admin console can be a bit difficult to navigate, but all of the features are there, somewhere.

The only issue we had was around the time it took to set a ticket to complete however it seems since the latest upgrade to 4.9 the issue is no longer there.

Easy to use, highly customizable and a customer support that is second to none.

Compares to competing products at competitive price point.

Right now you are limited to either the sidebar of related articles (which keeps you in the widget) or adding a hyperlink to an artcile which opens a new browser window.

It's a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results.

We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with.

The interface is very easy to navigate and understand plus the email integration with POP3 is very useful.

UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them.

Some functionality we wanted that wasn't available, has been delayed.

UseResponse takes care of integration and helps in every step. The software contains several product-parts that can be switched on and off as needed.

Was a little difficult to customize the theme.

We were looking for an All-in-One Solution to enable us to manage Our Customer Support Solutions, and UseResponse turned out simply great.

Simple UI with great functionality, lot of documentation and support is fantastic. Simple to implement and immediate email support.

In addition, we use the ticket system as internal workload management and can thus transparently share and manage all tasks.

Euro

Accept Mission is a cloud-based solution that helps businesses manage the entire life cycle of ideas and innovation projects on a unified platform. Key features include campaigns, brainstorms, idea funnels, stage/gate, workflow, activities, dashboard and reports, idea ranking and status tracking, group decison making etc.

Designed for businesses of all sizes, Accept Mission lets users manage a team collaboration through idea sharing and innovation progress tracking boards. Its gamification module allows firms to invite coworkers or clients to generate ideas and rank them on leader boards. Additionally, the solution helps enterprises manage multiple inboxes and data collected from various sources to convert ideas into solutions.

Idea Campaigns (Missions)
Launch dynamic idea campaigns to gather ideas, insights, challenges, and solutions from across your organization, all over the globe. Our engaging approach turns the process into an exciting mission, encouraging “agent” participation and uncovering hidden gems with the potential to create real impact. With Accept Mission, you're not just harnessing creativity; you're making innovation a strategic cornerstone of everything your business does.

Idea Management
Organize, track, and develop ideas from inception to approval with unparalleled ease. Our platform provides dynamic tools to enrich all of your ideas, utilizing AI and visualizations to categorize, prioritize, and select the most promising ones. With group decision making, you can speed up your innovation funnel like never before, turning your kanban into a structured, manageable flow and driving real business value.
 
Project Management
With Accept Mission it’s easy to implement your selected ideas quickly. Our project management tools are designed to streamline execution, ensuring every innovation project is completed on time, on budget, and true to target. With Accept Mission, project management becomes a collaborative, transparent, and efficient process, so that every step forward contributes to making an impact.

AI Power Tools
Leverage the power of AI to gain deep insights into trends, patterns, and opportunities. Accept Mission's AI tools help you make informed decisions, enhance idea content, and stay ahead of the innovation curve. From generative AI for enriching ideas to predictive analytics for forecasting trends, our AI capabilities ensure that your innovation strategy is data-driven, insightful, and future-ready.

Gamification
Accept Mission injects an element of fun and competition into the innovation process, motivating participants to unleash their creativity and contribute more actively. Through leaderboards, points, badges, and undercover modes, we make participation not just rewarding, but exhilarating. Engage your team in a way that encourages thinking outside of the box, driving a higher quantity and quality of ideas.

Seamless Onboarding & Support
From the moment you join, our expert team guides you through every step of the setup and ensures that your transition to our platform is frictionless and smooth. With personalized training sessions, comprehensive resources, and responsive customer support, we're here to empower your team, answer your questions, and help you maximize your innovation potential. Accept Mission is not just a tool; we’re your partner in innovation.

LongDescription

Commenting/Notes

Real-Time Analytics

Engagement Tracking

Whiteboard

Project Workflow

Surveys & Feedback

Customizable Categories

Status Tracking

Document Storage

Activity Tracking

Activity/News Feed

Progress Tracking

Real Time Monitoring

SSL Security

Single Sign On

Portfolio Management

Strategic Planning

Projections

Mind Maps

Communication Management

Brainstorming

Collaboration Tools

Template Management

Data Import/Export

Ideation

Content Management

Forum / Discussion Board

Configurable Workflow

Mobile Access

Survey/Poll Management

Idea Ranking

Real-Time Data

Data Security

Discussions/Forums

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Project Tracking

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Data Visualization

Chat/Messaging

Customizable Templates

Ratings/Reviews

Customizable Branding

Polls/Voting

Progress Reports

Prioritization

Trend Analysis

Feedback Management

Approval Workflow

Drag & Drop

Tagging

Gamification

Project Planning

Task Progress Tracking

Archiving & Retention

Third-Party Integrations

Task Management

Document Management

Evaluation Management

Search/Filter

Crowdsourcing

Innovation Management

Idea Collection

Idea Development

Web browser (OS agnostic)

We offer 4 plans:
 - Free - lite idea management for free
 - Basic - Basic idea management
 - Pro - Advanced idea management + basic innovation management
 - Enterprise - Advanced idea management + advanced innovation management

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Accept Mission

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System, Knowledge Base, and Live chat with messengers and chatbot.

With UseResponse’s support software, customer inquiries from social media platforms are automatically logged. When customers send in email inquiries, the solution assigns those emails ticket numbers. Users can customize the types of emails that are assigned tickets numbers.


Users are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their system's operating system.


UseResponse is available on monthly and yearly subscription basis that includes support through an online knowledge base and live chat.



File Management

Support Ticket Management

Real Time Analytics

Cataloging/Categorization

Employee Management

Case Management

Self-Learning

Customizable Reports

Access Controls/Permissions

Customer Segmentation

Workflow Configuration

Project Management

Categorization/Grouping

Customer Database

Scheduled/Automated Reports

Calendar Management

Customizable Fields

Automated Routing

Content Library

Full Text Search

Call Center Management

Customer Complaint Tracking

Problem Management

Email Templates

Self Service Portal

Help Desk Management

Proactive Chat

Text Editing

Multi-Channel Communication

Complaint Monitoring

Queue Management

Support Ticket Tracking

Client Portal

Forms Management

Website Integration

Ticket Management

Event Triggered Actions

Customizable Questions

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Issue Tracking

Inbox Management

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Chatbot

Reporting/Analytics

Widgets

Customizable Forms

Auto-Responders

Customer History

Online Forums

Canned Responses

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Windows 2000

Windows 8

Windows 10


<li> Enterprise Plan Cloud: from $149 per 2 agents / month

<li> Self-Hosted Enterprise:  $4800 for the 1st year 

Accept Mission vs UseResponse

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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