Mind Vector vs UseResponse

RATING:

4.2

(79)

Mind Vector has 79 reviews and a rating of 4.24 / 5 stars vs UseResponse which has 36 reviews and a rating of 4.58 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (79)
4.6 (36)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
July 29, 2022
June 28, 2023
Pros/Cons
  • Pros

  • I love that it's so easy to change appearance or add icons right from the same menu. The themes make it so easy to delineate clear patterns and level distinctions.
  • Mind vector is very user friendly application. Customer Support team is very useful and supportive.
  • Cons

  • I wish there was a way to have the software automatically straighten the lines, and not have the text blocks covering one another. Doing it manually was frustrating.
  • The syncing functionality with different platforms is very poor. This is the one that you expect from such a software.
Read all user reviews
  • Pros

  • This tool allows me to have more interactions with the customer, multiple customers at the same time. It's good because it integrates with a lot of other software we use.
  • UseResponse makes sure that they keep it updatable, even if they implemented many changes due to customer wishes. We are working together for 2+ years and I can not think of a better partner.
  • Cons

  • It is a very costly app,I believe the price should be reviewed.
  • Sometimes the admin console can be a bit difficult to navigate, but all of the features are there, somewhere.
Read all user reviews
Pricing Range
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$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos