Better Uptime vs Incident Tracker

RATING:

4.9

(36)

Better Uptime has 36 reviews and a rating of 4.86 / 5 stars vs Incident Tracker which has 25 reviews and a rating of 4.56 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.9 (36)
4.6 (25)
Ease-of-Use
5 / 5
4.5 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
February 13, 2023
January 25, 2024
Pros/Cons
  • Pros

  • They have a rich set of integrations with a lot of communication and server management platforms, so I don't think you will run out of ways to be informed when a server goes offline.
  • I like the simple interface. It doesn't overwhelm you with too many options but still provides lots of integrations and functionality.
  • Cons

  • Nothing really yet that I disliked, perhaps only automatic dark mode for status pages would be cool.
  • I have yet to find a real downside to this product.
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  • Pros

  • The graphs and data I can pull from it are helpful and easy to get. Notifications to managers make follow-up easier to do in a timely manner.
  • Ease of use, internet based, ability to modify to meet the needs of the company.
  • Cons

  • Don't like that the clinic/Facility I am sending the incident to does not automatically populate the person I am sending it to. I have to manually search for the person and assign them a ticket.
  • There is no way to archive old reports when a new year begins.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

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2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos