Salesforce Service Cloud vs Regroup Mass Notification
Salesforce Service Cloud has 755 reviews and a rating of 4.43 / 5 stars vs Regroup Mass Notification which has 57 reviews and a rating of 4.4 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Easy to use, very complete and dynamic. Great tool, platform to take advantage of sales opportunities and business administration.
- I love the data tracking and the integration with many other software products. I also like the ability to add custom fields and report on those fields.
Cons
- The software is so specific in its data entry that it is frustrating when small mistakes impact the data.
- Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.
Pros
- Also the price point in comparison to other companies which we looked at was competitive.
- I love the option to text our students. It helps get information to staff and students quickly.
Cons
- Some documentation is literally just a link to some other resource. All support, documentation, and tutorial materials are poorly branded or otherwise unprofessional.
- Very poor editing functionalities especially in terms of spell-check, font size change, and copying pasting from Word document. The color of the text changes in the e-mail after posting.
Pricing
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FrontRunners
2023
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