Applied Epic vs EZLynx
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.8 / 5
3.6 / 5
Value for Money
3.7 / 5
3.2 / 5
Customer Support
4.2 / 5
3.3 / 5
Functionality
4.1 / 5
3.3 / 5
Last Review Written
March 22, 2024
May 25, 2024
Pros/Cons
Pros
- Our president loves the sales pipeline. It gives him the opportunity to visually SEE what the sales people are doing on a weekly basis which he loves.
- I love that Epic understands what we as users need and what the experience our customer need and want to have. I love that the system has many AUTO features that can work in the background.
- I love the ease of use and the functionality of this program. I also like the options of filing and organizing within the program.
Cons
- Sometimes when it is stalling or not working correctly we literally can't do anything until it is fixed. We depend very much on this system.
- In the accounting portion of the system it is very hard to undo something if you make a mistake.
- This product is without a doubt one of the biggest mistakes we made when starting the agency.
Pros
- It’s better to call tech support with EZLynx than sending in a ticket through their automated reporting. This is a great tool that we are able to use to highly improve efficiency.
- I especially love their customer service/tech support. They are very nice and helpful and respond really quick.
- Supports most carriers and best integration with them. Good intergration with HawkSoft and other agency management systems.
Cons
- The service dept's stock answer is "it's the carriers fault, or that's the way the carrier wants it. I talked to 2 rep's and they were very upset that it's not working or rating correctly.
- Terrible reporting features, not able to run birthdays with everything else. Bad customer support/on boarding and training.
- Customer support is horrible and trying to cancel your service is a nightmare.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
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Advisor Recommendations
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2 Recommendations
8 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
