About ShipMonk

ShipMonk is a cloud-based inventory management solution designed for startups, e-commerce businesses, subscription box companies and crowdfunding campaigns. Features include multi-channel management, warehouse management, kitting, forecasting, reporting, analytics, barcoding and more.

ShipMonk’s multichannel e-commerce fulfillment service features returns management and custom packing procedures. The solution helps users strategize, plan and execute their retail fulfillment strategies and provides them with various B2B fulfillment capabilities such as customized labeling and packing lists, EDI compliance, cross docking and multi-retailer support.

Additionally, ShipMonk offers users subscription box fulfillment, crowdfundi...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

99 Reviews of ShipMonk

Average User Ratings

Overall

4.32 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(72)

72

4 stars

(9)

9

3 stars

(6)

6

2 stars

(2)

2

1 stars

(10)

10

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 99 results

January 2019

User Profile Picture

Corey from Jetblack

Verified Reviewer

Company Size: 51-200 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Easy to use

Pros

I used ShipMonk to help jumpstart a small business. Their team was super helpful in getting me up and running, and things were pretty seamless. They also gave me plenty of advice (for free) around marketing, operations, and ways to possibly expand into new markets. I found their pricing pretty reasonable, too. All in all I'd recommend them.

Cons

Their billing platform is somewhat immature, but they've been making improvements to it over the last year or so.

February 2020

David from DPB, LLC.

Company Size: 2-10 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

2+ Years and Going Strong

They've been extremely flexible in helping my business grow and willing to follow my custom guidelines for packaging orders.

Pros

Software - I'm able to manage inventory and orders in one easy to use platform. They are constantly launching new features that have been a no brainer for my business.

Cons

I would like to see an integration with Zapier. They informed me it will be launching in Q2 so I'm eager for that.

Reasons for Choosing ShipMonk

Their software was much better than everything else on the market and their prices were reasonable. I'm sure there are cheaper options out there, but the small percentage more if worth the added value (if you value technology).

Reasons for Switching to ShipMonk

I've used two fulfillment centers before Shipmonk and neither have come close to what Shipmonk offers. The UI is simple but provides all the data needed to manage my orders (i.e. put them on hold, move inventory, etc.).

March 2021

Michael from Bibles and Coffee

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

March 2021

DO NOT GO WITH SHIPMONK AS YOUR NEXT 3PL

if you are looking for a new 3PL, let me just start by saying.... DO NOT USE SHIPMONK. There are so many better options out there and the biggest regret ever is that I used ShipMonk for the past 18 months. When it came to closing my account, I was prepared to file a lawsuit it got so bad and I honestly wish I did. To 'close out my account and move my inventory' it took a whopping 35 days. You read that right.. 35 DAYS! That's 35 days of not being able to take sales. Thankfully - I had our best sellers already on Amazon so I could manually fulfil orders, but this is just a joke. Not only did it take this long to get my inventory picked up, they messed up NUMEROUS cartons mislabeling the contents and didn't label my pallets correctly. I ended up leaving them to go with Shopify Fulfillment Network, but if you don't qualify for them, I highly recommend ShipBob. I received quotes from over 5 3PL's and if I wasn't going with Shopify, ShipBob was my next choice.

Pros

The software is nicely built, but the customer service, shipping costs, and fulfillment times are a joke.

Cons

SHIPPING PRICES: One of the main reasons you use a good 3PL is to have the ability to take advantage of their cheaper / negotiated rates. Not the case here... rather than get cheaper rates, they are charging you more for every single carrier. I was getting cheaper rates using ShipStation back when I shipped myself. They are charging you as much as possible to just provide more profits for them, truly not caring for these small businesses they are providing services for. 2 DAY SHIPPING? RUN AS FAR AS YOU CAN FROM SHIPMONK!!!! In todays world, expedited shipping is becoming the new standard, and if you are looking to offer that to your -customers, MOVE ON TO THE NEXT COMPANY FAST. ShipMonk's 2-Day shipping cost was so incredibly high.. there were MANY cases where I would pay for their "custom label fee" which is $5, provide my own label via ShipStation, and it would STILL be cheaper than the cost they were giving me. How does that even happen? They offer 'DHL EXPEDITED MAX (2-3 BUSINESS DAY) and I did a report on all shipments that used this service and almost NONE made it there within 5 business days, causing me to refund SO many customers that paid extra for expedited shipping. I prefer USPS priority as I think the prices are fair, but they don't offer this for the 48 domestic states, only for Hawaii and Alaska which is the biggest joke EVER.

Reasons for Choosing ShipMonk

I'll start by saying it's my biggest regret going with them and I really wish I went with ShipBob. Worst experience ever as a business owner and DO NOT.. I repeat DO NOT go with them or you will be writing a review just like mine.

July 2019

Michael from Liquid I.V.

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

July 2019

ShipMonk Review

We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If anything does occur, our Happiness Engineer hops on it right away. I would like to commend [SENSITIVE CONTENT HIDDEN] for being the best Happiness Engineer we could hope for! He is very responsive, and always helps as best he can.

Pros

Very intuitive. The approximate Stockout Days is extremely useful & quite accurate. Creating Orders through ShipMonk is very easy to understand, and provides accurate tracking. It is a simple process for creating new items.

Cons

I have no complaints with the ShipMonk system. If I were to make a suggestion, it would be great if we could identify the approximate transit time for an order based on the location it is shipping to. I find the shipping options listed are broad & not too useful. We have inserts that are automatically included in our orders. Sometimes, we do a bulk upload shipments for our investors & the inserts are automatically added. But we do not want inserts on these orders. So we have to manually remove them, which is time consuming. A method to remove a SKU in bulk from orders would be a great tool that would save us time. But those scenarios are rare.

Reasons for Switching to ShipMonk

EasyPost was a system that never truly made sense & it had a few bugs. Their Customer Service was horrendous.

June 2021

Alexander from The Angel Watch Company LTD

Company Size: 2-10 employees

Industry: Consumer Electronics

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Love working with Shipomonk

Great

Pros

Love working with Shipmonk. I've tried working with other fulfilment services and they don't come close. Mistakes happen (as they do anywhere) but with Shipmonk they're very, very rare and when they do happen, customer service is always there to help. I couldn't recommend them enough.

Cons

Occasional fulfilment errors, not being able to view case log

Reasons for Switching to ShipMonk

ShipBob had a glossy facade for sure but just fell apart operationally. I just couldn't keep up.