About Solid Commerce

Solid Commerce is a cloud-based inventory management solution that caters to businesses of all sizes across various industries such as computer software, apparel and fashion, consumer goods, business supplies, retail, and more. Key features include inventory control, multi-channel management, supplier management, allocation, and serial number tracking.

Solid Commerce helps users to manage their marketplace inventory across multiple channels such as Amazon, eBay, and Walmart. Users can also create and manage listings, fulfill orders, and post shipping information.

Additionally, Solid Commerce provides users functionalities for automating drop-shipping, managing orders, and generating product listings. The solution also features an e-commerce dashboard ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

23 Reviews of Solid Commerce

Average User Ratings

Overall

3.35 / 5 stars

Ease-of-use

3.0

Value for money

3.0

Customer support

2.5

Functionality

2.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(4)

4

3 stars

(2)

2

2 stars

(2)

2

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 23 results

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

January 2019

A great startup solution for omni-channel merchandising.

Pros

Easy to use, and integrates well with the key players. Free trial period. Pricing is reasonable. Support is fast and responsive.

Cons

Missing one key element. Does not have a way to create a purchase order for your suppliers, has to be done thru spreadsheets. To be a complete solution, they need to have a way to create an order for your supplier, and a way to process that PO and receive the PO. I do believe this is a project they are working on and I will be back to check them out again.

October 2014

Jack from AutoPartsDeals

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

October 2014

Great Software, Great People

I love SolidCommerce and I wouldn't be growing as a business if it were not for this software and these people. My account manager, Jonathan, is amazing: he has given me a tremendous amount of help navigating eBay, setting up feeds from my vendors, introducing me to new marketplaces, and he has even fixed a few issues we caused ourselves. Sometimes he is too busy and I call the support line, people get busy. I love that there are easy ways to use Excel. It means I don't have to train new staff in a software package. I can give them a tool they already know, while having more advanced tools available for trained staff. I started with just myself as a side business three years ago, now I have 8 full time people and 2 part-timers. I credit a lot of that growth to SolidCommerce. I am able to run eBay, Amazon, New Egg, and Sears as well as 5 web stores, all in SolidCommerce. When I started, I was listing on eBay with a single small store. I used the listing and shipping pieces. Today I actually have orders that need management. Orders for my vendors are automatically routed to them, orders for us are organized into easy to read pick-lists, we use some bar coding functionality which is great, when I had an issue with NewEgg my account manager had NewEgg on the phone within minutes, my shipping process is super simple: discounted shipping, easy rules for choosing USPS/FedEx/UPS as needed, we are in the process of adding some additional lines of business because adding new vendors and stores is that easy. When I asked about adding a completely new marketplace, one that they don't support, I was immediately given instructions on a work around with my account manager actively helping me simplify the process. When I was thinking about selling internationally, out popped some training on the good, bad, and ugly that I needed to consider and who could help me. Have there been bumps in the road? Absolutely but far less than I have had with any Microsoft product. Maybe that isn't the best compliment. But the software works. Like any software, every once in a while there is a hiccup.

Response from Solid Commerce

Replied October 2014

Jack, Thanks for your review! Hopefully we will see you at SEMA/AAPEX next week (given your screen name). I am so happy that you feel that we contributed to your success so far. I am not sure which of our Jonathan's is your AM, we have several but I am sure as a group they will be happy to know they are getting internet loves :) If there is a marketplace that we do not yet support and you find profitable, by all means reach out to any member of the executive team ... we add new marketplaces all of the time and I know I personally love hearing from clients on ways we can better support their business. No doubt your AM already mentioned it, but deeper data is invaluable as we make choices. I hope you are enjoying the improved processing speeds, the (free) discounted shipping, and will enjoy the new UI that is rolling out in the coming weeks. Thanks again for your continued business and if there is anything we can do to make your experience better, please let us know!

June 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

June 2018

Not for High-Volume Sellers, Poor Support, Constant Bugs

Pros

The eBay integration was stable most of the time. There is an Excel COM-add in for processing bulk changes.

Cons

Although they are polite, support is absolutely the worst. Tickets for major functionality issues most of the time are not answered for 7 days or more. Lots of bugs that affect order flow, tracking/shipment information is not uploaded correctly, and updating products is a multi-step process that is very over-complicated. Inventory and pricing automation randomly shuts off and products will go out of stock without your knowledge. Reports that are supposed to be emailed to notify users of low-inventory or errors within the software are not sent. One of our major shipment carriers is not supported by SolidCommerce so tracking does not get validated between Amazon, Walmart, and eBay. Due to this we lost few $ in product because SolidCommerce's system was not acknowledging orders on Walmart - we shipped the orders, but the information was never sent by SolidCommerce to Walmart. Customers received product within two days, Walmart refunded after several days due to the missing shipment info from SolidCommerce. In short, if you're a high-volume seller this service is expensive and the benefits are minimal.

December 2019

Hiral from YFWarehouse

Verified Reviewer

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

December 2019

Multi Channel eCommerce Management

Keeping our inventory in-sync with all the channels is our main use, along with keeping the listing data updated across all the channels.

Pros

Integration for many marketplaces Inventory management and sync capabilities Open API for integration with other software

Cons

The UX feels very dated New Marketplace setups can be tricky Kitted products can become a challenge if more than 2 kits are required

October 2015

Kimberly from BabyJungleLand

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

October 2015

Feedback

I read a few reviews that stated Support no longer exist for Solid Commerce. I was hesitant about signing us for the service, but eventually realized that most companies are set up this way. When you purchase the basic service of Solid Commerce support agents are their via live chat email and service tickets. They can also be reached by requesting a phone call when you submit your ticket. While in my ten day trial period i needed to test this theory because i did not want to be apart of a service that i was not able to get ahold of someone. I am able to still reach support fairly quickly without a problem. Their support team works quickly to resolve all issues that I have. I am giving their team a 10 rating at this point.