Stitch Labs is an integrated, cloud-based inventory and order management solution that caters to mid-size multi-channel retail brands. 

Stitch serves as an operational hub to brand operations, centralizing inventory across all sales channels and locations for greater visibility and control. With features in inventory and order management, fulfillment, purchasing, and financials and reporting offered in an intuitive, user-friendly design, Stitch provides brands with operational efficiency built for scale.

Stitch integrates with a variety of sales channels including Shopify, Magento, and BigCommerce, as well as marketplaces like Amazon. Stitch also offers integrations with various POS solutions like Square and Shopify POS to support brick-and-mortar retail locations, as well as proprietary integrations to 3PLs. 

Additionally, Stitch offers customer service and support with implementation and customer success managers in addition to email, chat, and phone support. 

Report types
Report types

Report types

Forecast planning

Forecast planning

Channels integrations

Channels integrations

Order table view

Order table view

Variant table

Variant table

Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10



185 Reviews of Stitch Labs Inventory Management

Overall rating

4.5 / 5 stars

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Sean from Easier Accounting

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Provides excellent information

Pros

I have several eCommerce clients that use StitchLabs for tracking inventory and recording Cost of Goods. They have many report types that provide information for making business decisions.

Cons

It can become quite expensive, especially if there are a lot of SKU's in the system.

Review Source: Capterra

Graham from Entrepreneur

Ease-of-use

Value for money

Customer support

Functionality

October 2018

3 Years on Stitch

Pros

We started using StitchLabs for our inventory in 2015 and have used it ever since.

We like how easy it is to fix unlinked orders. When orders become estranged from their parent (due to SKUs not matching between Amazon and StitchLabs, for example) it's easy to identify them and fix the issues.

The basic reporting capabilities are useful but not being able to access them on my phone makes the usefulness of them very limited.

Cons

You can't edit inventory levels (quick reconcile) on the product level. Super basic but pretty much essential aspect of any inventory system.

Seeing our available inventory is nearly impossible to determine unless we do a tedious subtraction formula for each product just to see our current inventory (Current - Available = Actual Inventory).

Stitch loads very slowly on all our computers - mostly 2017 iMacs and MacBook Pros.

Stitch has increased their cost dramatically since we started, resulting in a massively unexpected withdrawal from our bank account of $4,000 in a 5 month period due to "overages", which is nothing more than Amazon FBA orders.

We're starting a few new businesses soon and we're definitely not using StitchLabs with any new business, and we're trying to figure out how to jump ship onto a different system that we're using for another business of ours that doesn't charge per unit sold.

If you're a small business please don't make the same mistake we did and find a different inventory system that doesn't penalize you on each unit sold, especially if you sell on Amazon FBA.

StitchLabs will work great for you when you're small, but once you grow to a small business you're locked into Stitch and then you're basically SOL.

Review Source: GetApp

Chris from ZZYXX Shoes

Industry:  Retail

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great value and customer service

Pros

I’ve had a fantastic experience with the customer service team for this product and it is also a great value for the cost.

Cons

The features and general make up, usability, and visibility are just average when compared to other softwares I’ve used.

Review Source

Jessica from TDF LLC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Pretty Awesome inventory system

We have saved alot of time with the po automaton, which is nice we dont have to waste time cutting POS any more!

Pros

The interface is really pretty, its pretty easy to use , I like the centralization, great that you can have all your sales platforms all visible in one place

Cons

Sometimes the pages freeze weird and you can not search correctly in the page, like it keeps searching with the old fields so you have to to a hard restart on the page, its not a huge deal but sometimes its really annoying.

Review Source: Capterra

Karen from Nowells Clothing

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

After the initial data input it became fairly user friendly.

Control of all my channels (Amazon, In store and our 2 websites) in one place. Continually upgrading software for ease of use. Great pricing.

Pros

I love that we can now control our inventory through one channel! Stitch also provides us with comprehensive reports for all of our channels.

Cons

On occasion there have been some unexplained glitches, but it is running smoothly. We had to erase and start all over due to bad advise from customer service.

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

April 2018

We use this for inventory and channel management

We use this all day every day. It gives us unlimited custom fields, brings in orders, reminds us to reorder, allows intracompany transfers, and new features are constantly being added.

Pros

The way it handles inventory management over numerous online channels is amazing and the way it calculates and automates PO's is a time and life saver.

Cons

I wish it had more financial capability. Currently we tie it to Quickbooks for statements and such, but it would be nice if it was an all in one solution.

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Essential tool for multichannel sellers.

Syncing inventory numbers in one place, saving time and increasing sales.

Pros

Syncs inventory across multiple sales channels. Customer service is on point. Very full featured package with more power than any other similar service I have tried.

Cons

Not a lot of drawbacks. Pricing has increased and may not be for low volume sellers. Learning curve is higher but the customer service is always helpful.

Review Source: Capterra

Roxy from Automotive

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Great for mid size companies with large inventory/variants

Pros

Stitch has been really awesome moved to this after using a similar inventory system. This software integrates nicely with eCommerce platforms , ebay, amazon, ect.
works well with shipping apps as well. Great for small/mid size companies that are growing quickly. The automated purchasing is a great tool...once you get it to work. it really just throws all your stuff into a nice organized screen . great for people who have multiple channels. give you multiple warehouses and ability to create transfers between them.

Cons

one of the things that i really dislike about stich is how pickey it is when you make changes via upload, it seems every time we have an issue w CSV TXT files....which isnt to bad but when you have its kinda rough... but the proof the con, is this is my only con thus far.
another con is also the price we used a free software, before but if you have the volume/growth then it may be needed.

Review Source: Capterra

Aaron from MagnetMod, LLC

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Great inventory and order management!

Pros

I like the expansive search abilities, easy to find orders by number, name, or tags. Keeps track of orders, invoices, packing slips, and allows splitting of packing slips and invoices. This come in handy to help manage backorders. It has 4 "bubbles" that fill in when an order is fully invoiced, packed, and shipped. If a partial of any of these is done, the bubble will remain half-filled making it easy to spot orders that still need attention.

Cons

Least like the lack of raw materials inventory support. Found out recently that there is another version that will allow tracking for raw materials.

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Catchy name and nice entry-level product

Pros

Loved Stitch when I was beginning my business. It provided the perfect balance between cost and functionality.

Cons

Ultimately, I had to migrate to an enterprise level solution as my e-commerce needs outgrew Stitch.

Review Source: Capterra

Tanner from Brewer's Lantern

Industry:  Retail

Number of employees:  2-10 employees

Ease-of-use

Functionality

December 2017

Great Starter Inventory Management Program

Pros

I love being able to process payments through Autorize.Net with StitchLabs. The reports are very user-friendly and there are many different kinds I can run.

Cons

The software seems to be very slow at loading from page to page. I catch myself manually switching inventory over from Shopify to Warehouse which makes it tedious and time-consuming.

Review Source

Patti from Kapp studio

Industry:  Retail

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Always changing and trying to add functionality

I was really disappointed when I moved to another inventory management solution and the downloads from Stitchlabs did not help hardly at all in setting up and continuing seamlessly. You'd think for all the orders and information held within Stichlabs they could make it more accessible. Always had that issue as a user as well. I got the feeling lots of the customer service people didn't understand procurement and the supply chain which made it difficult ot find someone that could understand the issue you faced. Their support reps were overwhelmed so it's really about the company more than the service they provided - they were all fine individuals just trying to do their jobs well every day.

Pros

I like they are innovative. They keep changing and trying to move forward. The customer rep was great when I signed up - she helped us figure out exactly the best setup strategy as our business (like many small businesses) is unique.

Cons

They focused so much on adding functionality the small things were forgotten or overlooked. Something simple like inventory turn and knowing how many days product sat would have been great. For the price point of over a month, I expected more.

Review Source

Hamid from Private

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Like it a lot.

Pros

Simple to use and Reliable. Connects with main Market Places and with many other add ons such as quickbooks.

Cons

Does not support Walmart, Houzz or various market places. Price has been increasing lately. It has a couple of glitches, but nothing to really worry about.

Review Source: Capterra

Ryan from Arvo

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

The program itself is great, but the customer service is lacking

It helped our company keep track of sales and inventory with powerful reporting, and general ease of use.

Pros

There is a lot of functionality in this software that makes tracking inventory a breeze, and for the price point you will not find anything that comes close to it.

Cons

The software tended to have random updates that would just move things around to new places, but not really improve the overall feel of the user. It was more so just confusing.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Does not integrate properly with QuickBooks

Pros

Frankly, I was unable to ever use the analytics, which I was looking forward to. If this company were to truly develop integration with QBs, it might be interesting. Support via email, while not sufficient to resolve the issues highlighted here, were responsive and attempted to be helpful.

Cons

We desperately wanted this product to work. Previously we downloaded our Shopify sales into QuickBooks using SoftCookies which was easy and accurate. Before that, we used Shopify Integrator which was also good but with less transparency. We upgraded to StitchLabs so that we could also sync wholesale orders and hopefully reduce manual input. We were consistently told that Shopify integrates flawlessly with Quickbooks though a manual import/export would be required. However, when we tried to import/export we quickly learned that Stitch (unlike all other integrators) would not recognize any of the Quickbooks inventory and would instead create its own. So all of our Shopify sales were not recognized, Quickbooks created an entirely new set of negative inventory, leaving our current products unaffected. Basically, I was told that the integration was created a long time ago and Stitchlabs doesn't know how to recognize QBs inventory and so creates its own. Therefore, I would need to basically scrap my entire QBs inventory system and item codes and manually change everything to Stitchlabs. Integration, that is not. We have over 1,000 products built over a five year history. I will stick with my SoftCookies App.

Review Source: GetApp
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Not synching with shipstation, Cant look up records or orders, duplicated styles and rude customer service

Pros

Not sure, really. Need new solution but don't have time to implement. I loved the way the screen was visible with the images as we have many skus to keep organized. When records were duplicated and triplicated this caused a nightmare for a small budding business. the images do not print on the invoices so it is difficult for customers to recieve and identify product.

Cons

CS takes not accountability and always blames a third party. This APP has cost me countless hours of time and money to fix and it still does not work. Customer service has been impatient and quick to blame other programs. Images do not print on orders and there is no option to add. Was sold on linesheet cababilities that are no longer.

Review Source: GetApp

doug from united by blue

Industry:  Retail

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Stitch Review

Pros

Offers the inventory support that a smaller business may need and integrates with multiple systems (square, shopify, shipstation, etc.)

Cons

Reports don't always work and the system can run slowly at times. Hard to manage consignment sales with this system

Miguel from Comfortable Club

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Stitch Labs is my Life Blood

I use stitch labs to gather all my orders from all my sales channels. It automatically routes them to my fulfillment center, and if out of stock, uses Amazon FBA as a backup. Excellent resource for data collection too!

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Lots of holes with this software

I have recently joined a company as a financial consultant and have 25+ years using varied operating software (ERP, stand-alone, cloud-based, inventory...). The company I consult for is a distribution company that has several sales channels (3 Shopify and 1 Amazon) selling into both B-to-B and B-to-C customer base. Stitch software seems to work well on the inventory movement side with the syncing from the sales channels as well as shipping the units via ShipStation. So...no issues there... However, on the reporting side and syncing to an integrated accounting solution (we currently use Xero) is where the "holes" begin. Be ready to have the accounting team spend countless hours trying to reconcile Stitch to your accounting system... FIRST ISSUE: is with the closing of a sales order - there are 4 action buttons (pack, ship, invoice, and pay) that need to be completed in order to close the order. At that point, the order (invoice) is synced with Xero. This may work for most B-to-C activity but will not work with B-to-B (selling into wholesalers. Most payment terms offered to wholesalers are net terms (30, 60, 90...). So...the order cannot be closed out until payment is received which will be 1-2 accounting periods later. So the revenue recognition will not be accurate. Companies that carry inventory should confirm to using the accrual method of accounting, not the cash method. Stitch says there is a way to manually close an order...but again this involves a lot of review and the manual closing of several orders. My issue is that Stitch should recognize a sale once the order is shipped, not when the invoice is paid... This is accounting as it's basic (if you're utilizing the accrual method). SECOND ISSUE: we have also encountered numerous syncing issues. You always need to review your accounting software for missed invoices synching from Stitch. It is now Feb 2, 2017, and issue with invoices not synching since Jan 27th...So that will need to be address and reconciliation will need to take place. This issue seems to occur every month, thus, there's a lot of time wasted trying to connect with customer support to rectify the issue. THIRD ISSUE: is that Stitch does not have a "true" sales report. They have 2 basic "sales" reports (Sales by Product and Sales by Variant). Both reports have date parameters so you run a date specific report. The issue is that the Stitch sales report include both OPEN and CLOSED orders. It states it is a sales report but it will never tie back to your sales amount posted in your integrated accounting software. You can get close with the reconciliation but will need to manually back out the open sales order data. Our team here has spent countless times communicating our issues with customer service (either through email, chat or telephone). Quite often if we contact them 2-3 times on the same issue, we may receive 2-3 conflicting solutions. So...you leave the communication more confused than when you started (in this case it was on reconciling sales using existing Stitch reporting). FOURTH ISSUE: COGS. Stitch pushes a manual entry of COGS information to the integrated accounting software only 1-TIME per month. It should show up in your Accounting software as a "draft" journal entry ready for review and posting. We have not seen this monthly journal show up over the past year. So, trying to account for COGS can me was done but you will need to spend lots of hours and run a multitude of reports to make sense of the data. Your COGS entry will not be exact but close. For the bean counters...booking COGS that gets you a close result does not work. You really need to have exact data. My big issue is that Stitch does not allow for daily COGS posting. Thus, if you're working on trying to provide financial updates to management, having them wait until the end of the month does not work. There are certainly lots of potential with this software but first, fix the back-end side.

Pros

- the look and feel, no issues
- the pricing, no issues
- handling the movement of inventory units to/from the sales channels, no issues

Cons

- reporting has lots of holes in it
- perpetual syncing issues to the integrated accounting solution
- the syncing of COGS data to the integrated accounting solution can only be done monthly
- recognition of revenue for customers with "net" terms does not conform to the accrual method of accounting

Review Source: GetApp

Daniel from Stonehouse Golf

Industry:  Distribution

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Stitch's integration with XERO an utter disappointment.

Stitch's inability to properly respond to customer service issues deprived our company of hundreds of hours of time which could have been reinvested in sales. Dump Stich before you sink too much time in a clunky platform with little to no support.


Displaying 1 - 20 of 185 reviews