Stitch software


183 reviews(4.5/5)
183 reviews(4.5/5)

Stitch by Stitch Labs is an integrated, cloud-based inventory management solution that caters to small and midsize item-based businesses that offer services through multiple online outlets.

Stitch can be utilized by businesses in the electronics, retail and consumer goods industries. The solution can integrate with a variety of sales channels, including Amazon, eBay and Shopify. Stitch also offers integration with Square which is a mobile card payment platform, which assists mobile retailers.

With Stitch, users can perform standard inventory management operations including demand forecasting, optimization and reporting and analysis. Stitch also allows users to manage multiple warehouses and inventory. Add-ons allow users to automate business operations such as shipping and accounting.

Additionally, Stitch offers features like multichannel selling, reporting, analytics and order management. Stitch offers services which are billed monthly. Support is offered via email, FAQs and other online resources.

Supported Operating System(s):
Mac OS , Linux , Web browser (OS agnostic) , Windows 10

183 Reviews of Stitch

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  • Chris from ZZYXX Shoes

    Specialty: Retail

    Number of employees: 2-10 employees

    August 2018

    Great value and customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I’ve had a fantastic experience with the customer service team for this product and it is also a great value for the cost.

    Cons

    The features and general make up, usability, and visibility are just average when compared to other softwares I’ve used.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jessica from TDF LLC

    Number of employees: 11-50 employees

    August 2018

    Pretty Awesome inventory system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have saved alot of time with the po automaton, which is nice we dont have to waste time cutting POS any more!

    Pros

    The interface is really pretty, its pretty easy to use , I like the centralization, great that you can have all your sales platforms all visible in one place

    Cons

    Sometimes the pages freeze weird and you can not search correctly in the page, like it keeps searching with the old fields so you have to to a hard restart on the page, its not a huge deal but sometimes its really annoying.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Karen from Nowells Clothing

    Number of employees: 2-10 employees

    May 2018

    After the initial data input it became fairly user friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Control of all my channels (Amazon, In store and our 2 websites) in one place. Continually upgrading software for ease of use. Great pricing.

    Pros

    I love that we can now control our inventory through one channel! Stitch also provides us with comprehensive reports for all of our channels.

    Cons

    On occasion there have been some unexplained glitches, but it is running smoothly. We had to erase and start all over due to bad advise from customer service.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    We use this for inventory and channel management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use this all day every day. It gives us unlimited custom fields, brings in orders, reminds us to reorder, allows intracompany transfers, and new features are constantly being added.

    Pros

    The way it handles inventory management over numerous online channels is amazing and the way it calculates and automates PO's is a time and life saver.

    Cons

    I wish it had more financial capability. Currently we tie it to Quickbooks for statements and such, but it would be nice if it was an all in one solution.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    Essential tool for multichannel sellers.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Syncing inventory numbers in one place, saving time and increasing sales.

    Pros

    Syncs inventory across multiple sales channels. Customer service is on point. Very full featured package with more power than any other similar service I have tried.

    Cons

    Not a lot of drawbacks. Pricing has increased and may not be for low volume sellers. Learning curve is higher but the customer service is always helpful.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Roxy from Automotive

    February 2018

    Great for mid size companies with large inventory/variants

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Stitch has been really awesome moved to this after using a similar inventory system. This software integrates nicely with eCommerce platforms , ebay, amazon, ect.
    works well with shipping apps as well. Great for small/mid size companies that are growing quickly. The automated purchasing is a great tool...once you get it to work. it really just throws all your stuff into a nice organized screen . great for people who have multiple channels. give you multiple warehouses and ability to create transfers between them.

    Cons

    one of the things that i really dislike about stich is how pickey it is when you make changes via upload, it seems every time we have an issue w CSV TXT files....which isnt to bad but when you have its kinda rough... but the proof the con, is this is my only con thus far.
    another con is also the price we used a free software, before but if you have the volume/growth then it may be needed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Aaron from MagnetMod, LLC

    February 2018

    Great inventory and order management!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the expansive search abilities, easy to find orders by number, name, or tags. Keeps track of orders, invoices, packing slips, and allows splitting of packing slips and invoices. This come in handy to help manage backorders. It has 4 "bubbles" that fill in when an order is fully invoiced, packed, and shipped. If a partial of any of these is done, the bubble will remain half-filled making it easy to spot orders that still need attention.

    Cons

    Least like the lack of raw materials inventory support. Found out recently that there is another version that will allow tracking for raw materials.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    December 2017

    Catchy name and nice entry-level product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Loved Stitch when I was beginning my business. It provided the perfect balance between cost and functionality.

    Cons

    Ultimately, I had to migrate to an enterprise level solution as my e-commerce needs outgrew Stitch.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tanner from Brewer's Lantern

    Specialty: Retail

    Number of employees: 2-10 employees

    December 2017

    Great Starter Inventory Management Program

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I love being able to process payments through Autorize.Net with StitchLabs. The reports are very user-friendly and there are many different kinds I can run.

    Cons

    The software seems to be very slow at loading from page to page. I catch myself manually switching inventory over from Shopify to Warehouse which makes it tedious and time-consuming.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Patti from Kapp studio

    Specialty: Retail

    Number of employees: 2-10 employees

    September 2017

    Always changing and trying to add functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I was really disappointed when I moved to another inventory management solution and the downloads from Stitchlabs did not help hardly at all in setting up and continuing seamlessly. You'd think for all the orders and information held within Stichlabs they could make it more accessible. Always had that issue as a user as well. I got the feeling lots of the customer service people didn't understand procurement and the supply chain which made it difficult ot find someone that could understand the issue you faced. Their support reps were overwhelmed so it's really about the company more than the service they provided - they were all fine individuals just trying to do their jobs well every day.

    Pros

    I like they are innovative. They keep changing and trying to move forward. The customer rep was great when I signed up - she helped us figure out exactly the best setup strategy as our business (like many small businesses) is unique.

    Cons

    They focused so much on adding functionality the small things were forgotten or overlooked. Something simple like inventory turn and knowing how many days product sat would have been great. For the price point of over a month, I expected more.

    This review was submitted organically. No incentive was offered
    Review Source
  • Hamid from Private

    September 2017

    Like it a lot.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simple to use and Reliable. Connects with main Market Places and with many other add ons such as quickbooks.

    Cons

    Does not support Walmart, Houzz or various market places. Price has been increasing lately. It has a couple of glitches, but nothing to really worry about.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ryan from Arvo

    Number of employees: 2-10 employees

    August 2017

    The program itself is great, but the customer service is lacking

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helped our company keep track of sales and inventory with powerful reporting, and general ease of use.

    Pros

    There is a lot of functionality in this software that makes tracking inventory a breeze, and for the price point you will not find anything that comes close to it.

    Cons

    The software tended to have random updates that would just move things around to new places, but not really improve the overall feel of the user. It was more so just confusing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    May 2017

    Does not integrate properly with QuickBooks

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Frankly, I was unable to ever use the analytics, which I was looking forward to. If this company were to truly develop integration with QBs, it might be interesting. Support via email, while not sufficient to resolve the issues highlighted here, were responsive and attempted to be helpful.

    Cons

    We desperately wanted this product to work. Previously we downloaded our Shopify sales into QuickBooks using SoftCookies which was easy and accurate. Before that, we used Shopify Integrator which was also good but with less transparency. We upgraded to StitchLabs so that we could also sync wholesale orders and hopefully reduce manual input. We were consistently told that Shopify integrates flawlessly with Quickbooks though a manual import/export would be required. However, when we tried to import/export we quickly learned that Stitch (unlike all other integrators) would not recognize any of the Quickbooks inventory and would instead create its own. So all of our Shopify sales were not recognized, Quickbooks created an entirely new set of negative inventory, leaving our current products unaffected. Basically, I was told that the integration was created a long time ago and Stitchlabs doesn't know how to recognize QBs inventory and so creates its own. Therefore, I would need to basically scrap my entire QBs inventory system and item codes and manually change everything to Stitchlabs. Integration, that is not. We have over 1,000 products built over a five year history. I will stick with my SoftCookies App.

    Review Source: GetApp
  • Verified Reviewer

    April 2017

    Not synching with shipstation, Cant look up records or orders, duplicated styles and rude customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Not sure, really. Need new solution but don't have time to implement. I loved the way the screen was visible with the images as we have many skus to keep organized. When records were duplicated and triplicated this caused a nightmare for a small budding business. the images do not print on the invoices so it is difficult for customers to recieve and identify product.

    Cons

    CS takes not accountability and always blames a third party. This APP has cost me countless hours of time and money to fix and it still does not work. Customer service has been impatient and quick to blame other programs. Images do not print on orders and there is no option to add. Was sold on linesheet cababilities that are no longer.

    Review Source: GetApp
  • doug from united by blue

    Specialty: Retail

    Number of employees: 11-50 employees

    April 2017

    Stitch Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Offers the inventory support that a smaller business may need and integrates with multiple systems (square, shopify, shipstation, etc.)

    Cons

    Reports don't always work and the system can run slowly at times. Hard to manage consignment sales with this system

  • Miguel from Comfortable Club

    February 2017

    Stitch Labs is my Life Blood

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I use stitch labs to gather all my orders from all my sales channels. It automatically routes them to my fulfillment center, and if out of stock, uses Amazon FBA as a backup. Excellent resource for data collection too!

    Review Source: Capterra
  • Verified Reviewer

    February 2017

    Lots of holes with this software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have recently joined a company as a financial consultant and have 25+ years using varied operating software (ERP, stand-alone, cloud-based, inventory...). The company I consult for is a distribution company that has several sales channels (3 Shopify and 1 Amazon) selling into both B-to-B and B-to-C customer base. Stitch software seems to work well on the inventory movement side with the syncing from the sales channels as well as shipping the units via ShipStation. So...no issues there... However, on the reporting side and syncing to an integrated accounting solution (we currently use Xero) is where the "holes" begin. Be ready to have the accounting team spend countless hours trying to reconcile Stitch to your accounting system... FIRST ISSUE: is with the closing of a sales order - there are 4 action buttons (pack, ship, invoice, and pay) that need to be completed in order to close the order. At that point, the order (invoice) is synced with Xero. This may work for most B-to-C activity but will not work with B-to-B (selling into wholesalers. Most payment terms offered to wholesalers are net terms (30, 60, 90...). So...the order cannot be closed out until payment is received which will be 1-2 accounting periods later. So the revenue recognition will not be accurate. Companies that carry inventory should confirm to using the accrual method of accounting, not the cash method. Stitch says there is a way to manually close an order...but again this involves a lot of review and the manual closing of several orders. My issue is that Stitch should recognize a sale once the order is shipped, not when the invoice is paid... This is accounting as it's basic (if you're utilizing the accrual method). SECOND ISSUE: we have also encountered numerous syncing issues. You always need to review your accounting software for missed invoices synching from Stitch. It is now Feb 2, 2017, and issue with invoices not synching since Jan 27th...So that will need to be address and reconciliation will need to take place. This issue seems to occur every month, thus, there's a lot of time wasted trying to connect with customer support to rectify the issue. THIRD ISSUE: is that Stitch does not have a "true" sales report. They have 2 basic "sales" reports (Sales by Product and Sales by Variant). Both reports have date parameters so you run a date specific report. The issue is that the Stitch sales report include both OPEN and CLOSED orders. It states it is a sales report but it will never tie back to your sales amount posted in your integrated accounting software. You can get close with the reconciliation but will need to manually back out the open sales order data. Our team here has spent countless times communicating our issues with customer service (either through email, chat or telephone). Quite often if we contact them 2-3 times on the same issue, we may receive 2-3 conflicting solutions. So...you leave the communication more confused than when you started (in this case it was on reconciling sales using existing Stitch reporting). FOURTH ISSUE: COGS. Stitch pushes a manual entry of COGS information to the integrated accounting software only 1-TIME per month. It should show up in your Accounting software as a "draft" journal entry ready for review and posting. We have not seen this monthly journal show up over the past year. So, trying to account for COGS can me was done but you will need to spend lots of hours and run a multitude of reports to make sense of the data. Your COGS entry will not be exact but close. For the bean counters...booking COGS that gets you a close result does not work. You really need to have exact data. My big issue is that Stitch does not allow for daily COGS posting. Thus, if you're working on trying to provide financial updates to management, having them wait until the end of the month does not work. There are certainly lots of potential with this software but first, fix the back-end side.

    Pros

    - the look and feel, no issues
    - the pricing, no issues
    - handling the movement of inventory units to/from the sales channels, no issues

    Cons

    - reporting has lots of holes in it
    - perpetual syncing issues to the integrated accounting solution
    - the syncing of COGS data to the integrated accounting solution can only be done monthly
    - recognition of revenue for customers with "net" terms does not conform to the accrual method of accounting

    Review Source: GetApp
  • Daniel from Stonehouse Golf

    Specialty: Distribution

    Number of employees: 10,000+ employees

    January 2017

    Stitch's integration with XERO an utter disappointment.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Stitch's inability to properly respond to customer service issues deprived our company of hundreds of hours of time which could have been reinvested in sales. Dump Stich before you sink too much time in a clunky platform with little to no support.

  • Cherylyn from Little Mae's Boutique

    January 2017

    Great Inventory Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This system has made it so much easier to plan out our large inventory orders. It tells you what you have sold of each SKU historically. The customer support is pretty good, though their chat feature has not been available much lately. I have used another inventory management company in the past and Stitch Labs is by far superior. Worth every penny!

    Review Source: Capterra
  • Daniel from JC Dossier Inc

    Number of employees: 2-10 employees

    December 2016

    Overall one of the better solutions on the cloud but with its flaws

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are grandfathered in from early stitchlabs pricing so we don't pay the $499 monthly price. Given that I miss out on upgrades as stitchlabs tries to phase out my $75/mo plan and force me to switch over. I use it with Shopify, Shipstation, Xero, Amazon, Paypal and Stipe. Eventually I will but not yet and here's the Pros and Cons why:

    Pros

    Here's why I stay and you probably would choose this platform:

    It's the better one out there. I tried almost all of them for a trial period and gave each a good try except cin7 which required too much time to setup. It's avg but it works and support will attempt to fix issues if they can be fixed. The amount of bugs on other platforms outweighed any feature advantage they had over stitch. And overall I needed this to work which it did except the XERO invoicing. Any other PRO is completely outlined in product reviews professionally written I just needed to fill in some cons.

    Cons

    It's slow! Well slow vs working on a software platform running on a central server. The cloud has it's perks such as ease of access but speed takes a hit.

    The service went down once this year during peek hours, that blew.

    The platform is still being developed and sometimes upgrades are rolled out too soon so users are forced to deal with bugs. Ex. Right now I have roughly 10 orders with custom items unable to be closed. It worked fine before but now they are just stuck and it's annoying. Support knows about the problem and couldn't give a time frame when this would be fixed (going on 3 weeks now.)

    Integration sucks with XERO! Invoices are constantly missing and we need to double check to make sure invoices get transferred. A manual push can be requested but still some don't get transferred. Support also knows about this but I think there's little hope for this fix. (going on 3-4 months with this one) To be fair I've seen this with other platforms as well so not sure who's at fault here. Support just let me know they need to fix something but couldn't elaborate. I think it has to do with repeat customers who's accounts already exist in XERO since those are usually the invoices missing.

    Development is slow and features that would make the platform more efficient are missing. Such as reporting, x-links within PO's Orders Inventory using variants, Sorting, etc just naming a few.

    Review Source: GetApp
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