Tigerpaw Inventory Management


 

Tigerpaw Inventory Management is a Web-based inventory management solution suitable for small and midsized companies. It features automatic inventory processes, which eliminate manual overheads. The software automatically sends alerts to re-order products once the minimum inventory threshold is reached.

Tigerpaw Inventory Management provides real-time status of inventory across multiple locations. The software’s “Smart Order” feature enables the fulfilment of orders by keeping track of available inventory.

This solution also allows organizations to monitor return material authorizations (RMAs), which ensures timely delivery of returned inventory from respective vendors. Its “serialized parts-monitoring system” also provides users with the ability to manage supply chain assemblies and manufactured goods. Moreover, it also helps users track the complete history of a serialized item.

 

Tigerpaw Inventory Management - Client Web portal
 
  • Tigerpaw Inventory Management - Client Web portal
    Client Web portal
  • Tigerpaw Inventory Management - Dispatch board
    Dispatch board
  • Tigerpaw Inventory Management - Co-managed direct
    Co-managed direct
  • Tigerpaw Inventory Management - Employee summary
    Employee summary
  • Tigerpaw Inventory Management - Opportunity funnel
    Opportunity funnel
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

5 Reviews of Tigerpaw Inventory Management

 

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Software Advice Reviews (1)
More Reviews (4)

Showing 1-1 of 1

Tony from BNB Technology
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Not a good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We transitioned to Tigerpaw from ServiceCEO in 2011 - While we do not have daily events as some others had described, I do find that Tigerpaw makes you make a ton of repetitive moves to do any task. We have not actually been able to embrace the newly skinned MATRIX (actually have no idea what the heck the big deal was), and honestly really peeved the way that they have done us lately. We have paid support monthly for years and even with new staff calling for incident calls for access to training or support, we accumulated 19) calls last year. We called support to remove a incorrectly posted payment and was told that this "time", that this was a "chargeable" event at which rate now bills at $ with a 2) hour minimum. I have since decided after review of my initial 2011 agreement (which clearly makes no mention of chargeable items), that I will take my business elsewhere ----- BUYER BEWARE

Pros

Lots of promising of a solution that takes care of everything - It was a decent program at one time...

Cons

1) Support - Support for this product is really poor. The few times that we've called (only because we absolutely had to) resulted in wasted time
2) Monthly Support - We paid for support (that we rarely used) and when we actually tried to use it, was told that the items that we needed help with was "chargeable", $ to back out a payment that was incorrectly posted.
3) Performance - We paid for integration and after 6) years now, we are still dealing with issues that did NOT get correctly defined in the setup. the problem was that they seemed to fumble around and really did not have consistent answers for the questions that we had during the migration phase.
4) Mobile Product - Unless something changed in v.16, My experience was that the MOBILE product was total junk
5) Tigerpaw University - again, unless recently updated, was populated with old videos that barely were relevant

 
 
 
Showing 1-4 of 4

Matt from VirTra

February 2017

February 2017

Beware of Maintenance Agreement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After over 7 years using the software, I got tired of my employees complaining about using it. The biggest complaints were the bugs and the lack of support available from their support team. Long phone calls where the problem wouldn't get fixed was the norm. Be careful signing up with them. Their support agreement auto renews and when I tried to cancel, they are threatening to send us to collections if we don't pay all the way up until the auto renew date. The agreement was signed in June, 2010! BEWARE.

Source: Capterra
 

Al from Computer Consulting

October 2016

October 2016

Perfect for service oriented SMB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Specialized software for tracking customers from quotes, referrals, and sales orders. Modules support service order tickets, inventory tracking and invoicing. Like most software of this level of complication it's "garbage in, garbage out". You have to be prepared to do customization and data entry but if you and your team use it regularly it will help you avoid missed sales opportunities and track your time and appointments both on the sales and service departments. This software is ideal for small service oriented businesses with at least a half dozen employees. There are android applications that allow technicians to check and enter time in the field so they never need to use a PC.
They don't give the software away but there are lots of features and like any good software that helps you remain complaint with tax reporting, tracks your inventory and makes sure all the work you do gets properly invoiced. You will get out of it what you are willing to put into it both for data and customization. There is good customer support and user group.

Pros

feature laden

Cons

upfront and ongoing cost

Advice to Others

count the ongoing and implementation costs before you dive in

Source: Capterra
 

Nick from Printer Gate

December 2015

December 2015

Expensive software and we wasted a lot of money

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We purchased software and paid over 2,000.00 but in short period of time Tiger Paw offer to upgrade to a new version (to pay another 1000,00 to continue) or loose all the support. We pulled the plug.

Source: Capterra
 

Adam from Grennan Communications Co
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Support
Source: GetApp