RealPage IMS vs Juniper Square
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.8 / 5
Value for Money
4.4 / 5
4.8 / 5
Customer Support
4.6 / 5
5 / 5
Functionality
4.3 / 5
4.7 / 5
Last Review Written
January 10, 2024
August 22, 2022
Pros/Cons
Pros
- The ability to fund and have investors fill out the esignature agreements and have that connect with the investor portal side, is so helpful and a great time saver.
- Overall, the customer service and product have been outstanding and we have had a great experiencing using the product and our investors love it as well.
- From the start the IMS staff have been incredibly professional, courteous, responsive, and just nice people. That makes a huge difference.
Cons
- Not having a customer service manager anymore has been a little annoying.
- The only complaint is setting up some of the more complicated calculations for distributions when there are waterfall calculations.
- Looks good but has fundamental failures that impede our operations.
Pros
- JS has been a great asset for the company, and I am very happy we went with the platform. Reporting is often very challenging and can bring up a host of issues and take up a lot of time.
- JS customer service super responsive. Ability to quickly access information about our relationship with an individual investor (i.e. which active and realized investments is an investor in).
- Overall, we've had a very positive experience with Juniper Square. Their customer service is outstanding and always available to help.
Cons
- This function was previously executed via a number of spreadsheets, was error prone and time consuming. We no longer have to print checks.
- Juniper Square has significantly reduced the burden of raising and managing capital.
- Customization to a unique fund structure has been challenging; could use slightly more automation in the future; no calendar feature to keep up with key milestones and dates.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
