JIRA Service Management vs Zapier

RATING:

4.5

(660)

JIRA Service Management has 660 reviews and a rating of 4.47 / 5 stars vs Zapier which has 2805 reviews and a rating of 4.67 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (660)
4.7 (2805)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 10, 2024
April 4, 2024
Pros/Cons
  • Pros

  • Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
  • Good app for tracking tickets and issues quick and responsive. Love how can you customize the whole dashboard.
  • Cons

  • When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
  • Confusing settings requirements for some user modifications needs (esp. where mapping/editing workflow schemes are concerned).
Read all user reviews
  • Pros

  • The amount integrations is amazing, there is an integration for everything. They have good ways to request features too.
  • Easy to setup, easy to implement and super-feature rich. Zapier is great for any kind of connections and transferring data between platforms.
  • Cons

  • Customer service is awful. The site is glitchy at times.
  • Sometimes it's still a little hard to fix an error when a zap reports a problem because it's not 100% clear what the error is.
Read all user reviews
Pricing Range
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$
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$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos