Jira Service Management vs Sunbird DCIM

Jira Service Management has 262 reviews and a rating of 4.36 / 5 vs Sunbird DCIM which has 102 reviews and a rating of 4.67 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Jira Service Management

Sunbird DCIM

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.36 / 5 (262)

4.67 / 5 (102)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

Last Review Written

January 14, 2021

February 16, 2021

Pros/Cons

Pros
Very details and easy to use. Getting around the menu are easily labeled. You are able to use it to log time.
Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible.

Cons
Lack of UI customization features but not critical. Satisfaction reports are a bit limited but not critical either.
JIRA is a very helpful and useful program, that is unfortunately still lacking on the design side of the spectrum.

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Pros
I like it because of its ease of use, good features, great support and help if needed. Easy to update and are frequently updated.
Ease of deployment and use; visuals are very useful

Cons
If any complaint is that it may be too much with features for what I use it here within our Data Center. But this is not a complaint i would not take any higher than myself here.
Would like to be able to "tweak" and handle more custom configuration, but the out of the box stuff is really pretty good.

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Pricing

Pricing Range

Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2020

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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