I really liked its integration with other systems and applications. Dashboards and reports really gives good insights.

Experience is great as it supports many use cases needed by the organisation. API integration makes it easier to raise incidents remotely and assign it to appropriate teams.

This is one of the best ITSM tool in the market.

There are no shortage of options and add-ons which can be great if the value is justifiable and the budget allows for it.

Fine product for ticket management and help desk articles.

Good application as SaaS and PaaS. Allows customizations to out of box script components and enhancements.

A brilliant ITSM tool and available as SaaS. The licensing mechanism is based on the fulfiller and approvers.

It is user - friendly too. Very easy to navigate and also has some built in buttons that are really useful.

The interface is simple and easy to understand. The learning curve, unlike older software, is practically nonexistent.

ServiceNow is a mostly a pretty good IT service management system.

It is very flexible, can be integrated into any system for your company. When there's an IT help issue, it is very easy to submit a ServiceNow ticket.

I find it incredibly helpful to be able to track all stages of my work, and don't think I could do my job without it.

Integration with risk management could have been made simpler to show the mapping of technical risks to business risks.

This made managing our help desk easy and our tech were able to work efficiently and effectively.

Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.

It replaced vFire which was getting slow and agonizing to work with. Tickets would come in and we would perform the work and move the ticket along and/or close it altogether depending on the job.

Some out-of-box examples really don't match up to any organizations needs and leave you wanting more.

We have yet to be told the advantages of using catalog request vs Incidents. Unwieldy interface that adds significant time to customer service.

This is one of the best ITSM tool. Aviable as SaaS and can be easily integrated with the SSO.

The most advanced and easy to use software for all Service management needs.

In my opinion the system has no major defects.

We maintain all our servers and databases and customers in extended tables from CMDB which helps to maintain our data integrity.

An extremely robust platform with customization galore and full features comes at a cost but with very little holding it back.

Interface can sometimes be confusing, a lot of data housed in one place and not easy to navigate to exactly what you're looking for.

The ease in which it kept track and managed IT ticket requests.

Their pricing model is complex and unwieldy. It can be very hard to determine which features you actually have access to.

No product support to company I work for. No SME's that can be contacted.

The cost per licenses is a bit high for a fulfiller and hope service now can bring it down a bit.

ServiceNow is user friendly, dynamic, and has the capability of capturing as much data as we need to for reporting and tracking purposes.

The license is rather difficult to understand and must be re-considered over time.

If you are new to service management processes, the plethora of services will leave you confused. Configure one process and explore them in and out before moving into another process.

Its easy to use, highly customizable on the end user end, and stable. I like that I can make my dashboard look how I want it, and use the format that makes the most sense to me.

Can be difficult to set up the dashboard at first due to the complex UI.

For beginners is really hard to get used to it, searching for a person might be a difficult task if you don't know the tool.

I love that this software was customizable and rolled out in a way that helps us sort, apply, escalate and input so many new incidents in easy and understandable fashion.

They have been great in helping us get going as quickly as possible and they offer some things we might also use in the future that will really help continue meeting goals.

The admin on the back end has set up some great workflows that allow a single request to be used to do multiple things.

I like service now because it's very minimal and direct, and time wasn't wasted on designing a pretty interface.

I couldn't do my job without it. It helps me track my work through the different stages that we've configured, and is a effective and efficient tool for project management.

One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.

The product has a very easy learning curve and you can get a good grasp of how to use the application under a few hours.

I liked using it and felt it was very robust and powerful while still being nimble and problem free.

It's very easy to configure for submitting IT or help desk requests and can be fully customized to whatever your need is.

Complex reporting is impossible. Development possibilities are limited for customers.

The biggest advantage is the ability to integrate with different systems such as Agiloft, JIRA, SecurityScorecard, CRM, etc.

This is our first ticketing tool for our new service desk service, and Service Now has been a great help to shape our service model and metrics.

If the user is working for multiple client UI changes that needs to be avoided.

I like the integration of the CMDB with the chane module.

Overall, I really enjoy this software. It is well trusted, easy to use, and provides a good experience.

ServiceNow is very good software to handle our daily Change ticket system. It is easy to use and very well organized.

My overall experience with ServiceNow skews negatively because it's not easy to find what I want, the only somewhat saving grace is the built-in favorites you can save for commonly used areas.

From both points of view, this software is great. I love how easy it is to use and how you can see the progression of the ticket being worked.

The interface was very clean, simple and easy to use. Speed was not an issue but, being cloud-based, this will depend on the internet connection.

Great tool for portfolio management. Give all roles a place to see progress of a project and transparent to business.

Implemented ServiceNow as a HR help desk solution at my organization, in combination with starting up a new global HR services team.

The ticket management portal is extremely helpful providing feedbacks and showing history of what have been done.

I like the user interface, it is very well laid out, visually appealing, and intuitive for end users.

I enjoyed Service Now and believe it's the best ticketing system tool out there.

Honestly, I love the color schemes. It makes it very easy to use because of bold colors.

It has a lot of integration options (e.g., create tasks from Outlook email -- which is quite nice).

Wrike allowed me to structure my tasks and to follow my progress in the projects. This allows for better time management and the effect of the work accomplished is very beneficial.

Lastly,​ if it's​ not working out for you cancel the auto-renewal​ ASAP.

What I really hated about Wrike is how user unfriendly it is.

It's by far the best platform on the market- we looked at over ten. Great for creatives; love the Adobe Creative Cloud integration.

It is a very good tool to do collaborative work, we like it because it focuses on improving communication and keeping everyone attentive and integrated into the projects.

Overall I am happy, just reduce the cost and the reporting section and we would have a winning software.

I like that wrike provide us functions and tools to work in a easy way, I like that those functions with the graphic interface works really good and I like that you can use them to upgrade your work.

Wrike has come a long way and continues to grow. The fact that they start you off with very good features for free is a testament to their commitment to their user base.

Zero cost entry into project collaboration and organisation. Wrike is more powerful than Asana here because it does more for a lot less.

I like that I am abke to track time, issue and cost spent on projects in real-time with Wrike.

The flexibility and customisation makes it a bit confusing to start with, and I also found that the initial set up we had was not optimal.

We were very happy to see Wrike had a friendly and very usable interface that non-PM focused users could interact with easily.

The fact that I have to go into a submenu to close the panel is ridiculous.

Wrike was an awesome tool and allowed me to interact with other departments in such a smart way. The features offered made communication seamless and ensured that nothing fell through the cracks.

There was SO much on Wrike that it became hard to use and intimidating.

It also makes the relevant conversations and files more difficult to track down, since they might be lost in any of these subtasks.

There are some great features and modules. I think the software is capable of being a great tool in project management.

Expensive,  They offer NO REFUNDS, NO CREDIT, NO Contract options.

I really enjoyed some of the unique features like the robust reporting and the apps/integrations. The UI was also pleasant.

Annotating repetitive tasks is the best thing that I have experienced so far. Additionally, it is easy to track progress of work with Wrike.

I've been very sad and puzzled at the disconnect from what project planning and project management is, and the lack of desire to connect or find a solution for prospective customers.

A great do it all, would be the perfect tool if it wasn't for the price and reliability of the app.

Some limited features access the other management tools and need to pay for more use.

Good for managing high level projects and milestones. Gantt charts help visualize progress and keep our teams on top of their work.

The ease of use and access remotely and that I can get reports on each campaign from one soucre. It really save tome and money.

This software is great for collaborating on tasks with other colleagues. I like that I can set deadline dates and update the task anytime I want and the changes will be tracked.

It has excellent integration with Apple operating systems, both with Mac and iPhone, which allows us to be connected at all times.

The software is good, and we like the desktop user interface. The business has improved project management overall, and it was generally easy to implement.

Compared to nearly every other project management platform I've used it's by far the one with the worst UX.

The free option is very limited. No time tracking, no option for subtasks, and very limited storage included in.

Improved visualization of the actual workload capacity of the team. Folders can be created which are dedicated to be shared only with relevant team members.

The team at Wrike was so helpful getting us up and running and were very attentive to our needs. The software is easy to use, and provides great visibility on projects.

There isn't really a feature in Wrike I'd like to highlight, I think they're all awesome.

There is no warning system that reminds you of your pending tasks, and you only see them if you go into the app.

I like the waterfall management interface of Wrike. It also has a comprehensive pricing charts and nice third party apps integrations.

The customer service was good with an employee doing an initial walkthrough.

I like the reports and timetables that we can cooperate on preparing, which are effective and accurately express the percentage of completion of the project.

Another thing I like is the easiest way that Wrike integrates with other tools or apps like google, word, and excel.

Creation of workflow/roadmaps is very user friendly. Preset/automated workflow for frequently repeated tasks is very helpful.

An amazing tool to assist the team solve difficulties and plan ahead of time.

Pleasure experience working with this software, we have modernize on how we managing our project and we can get a real-time progress tracking after using Wrike.

The ability to customize each step of the workflow is most important for us. And the fact that customer service is always available, quick and willing to help, has made all the difference.

I also appreciate how helpful the customer service is. They're personal with their customers to ensure they have what they need and are set up for success.

US Dollar

ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial services, healthcare, higher education, life sciences and the public sector.


ServiceNow provides a self-service portal that lets users report and resolve issues and track progress. The system can also track financial, contractual and inventory details relating to hardware, software and virtual infrastructure.


This solution offers a change calendar, impact calculator and collision detector for evaluating risks related to changes in IT configuration.


With ServiceNow’s incident management capabilities, IT departments can capture incidents through the self-service portal, email, chat and phone. Problem management tools can help investigate the root causes of service disruptions, perform trend analyses and provide service configuration reviews to prevent future disruptions.


ServiceNow also captures all the IT costs and presents them to stakeholders through reports and charts.



LongDescription

Support Ticket Management

Real-Time Analytics

IT Cost Management

Lifecycle Management

Surveys & Feedback

Status Tracking

Request Assignment

IT Asset Management

Workflow Configuration

Contract/License Management

License Management

Change Management

Project Management

Approval Process Control

Knowledge Management

Automated Routing

Data Import/Export

Problem Management

Self Service Portal

Version Control

Configurable Workflow

Cost Tracking

Capacity Management

Compliance Management

Real-Time Data

Performance Metrics

Service Catalog

Configuration Management

Support Ticket Tracking

Client Portal

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Impact Management

Network Monitoring

Data Visualization

Real-Time Chat

Service Level Agreement (SLA) Management

Availability Management

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Real Time Reporting

Customizable Branding

IT Reporting

Asset Lifecycle Management

Reporting/Analytics

Prioritization

Relationship Mapping

Remote Access/Control

Incident Management

IT Asset Tracking

Drag & Drop

Performance Monitoring

Issue Auditing

Task Management

Inventory Management

Data Mapping

Search/Filter

Data Storage Management

Web browser (OS agnostic)

Subscription license based on IT process users.  

$100 / IT process user / month with volume discounts available. 

End user pricing is offered in certain scenarios.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

201-500

501-1000

1000+

ServiceNow

Webinars

Documentation

Videos

Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view for resource management, custom dashboards, and real-time updates. It allows for structuring via folders, projects, and tasks as well as auto-assignment based on task statuses. 


Wrike for Marketers is a separate product with tailored templates, proofing tools and an Adobe extension. Wrike integrates with a variety of tools including SalesForce, Dropbox, Slack, and Adobe Creative Cloud and offers an open API. Wrike is suitable for marketing, operations, creative, and large to midsize IT teams.


The solution is priced per-user and is on a monthly subscription basis.



File Management

Commenting/Notes

Engagement Tracking

Deadline Management

Milestone Tracking

Bar Chart

Project Workflow

Multi-board

Employee Management

Messaging

Enterprise Risk Management

Work Order Creation

FREE: Wrike’s FREE basic plan is now available for unlimited users. 
Team: $9.80 per user/month
Business: $24.80 per user/month billed annually
Enterprise: To receive accurate pricing, contact Wrike directly.
Pinnacle: To receive accurate pricing, contact Wrike directly.

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