ConnectWise PSA vs Naverisk
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.7 / 5
4.6 / 5
Value for Money
3.8 / 5
4.8 / 5
Customer Support
3.7 / 5
4.8 / 5
Functionality
4.1 / 5
4.6 / 5
Last Review Written
September 20, 2024
August 6, 2024
Pros/Cons
Pros
- Features are great like service board and scheduling. I like the ability to send my PO’s directly from the software.
- We used a consultant to help us get going, which was a godsend. If you're looking at this product, get a consultant to help you through implementation.
- I love connectwise for IT helpdesk because there are so many ways to interact with the software. It provides the ability to look up customers fast, start tickets fast and resolve them quickly.
Cons
- ConnectWise is a horrible company and has mediocre products.
- The sales team had no sense of ethics and resorted to lying in order to make a sale. If ignoring the deplorable ethics of the company, the product itself has innumerable flaws.
- Poor interface clunky and over complicated for simple tasks easy to mess up and limited connectivity with other programs no simple tools like calendar reminders alarms etc.
Pros
- It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs.
- Naverisk is easy to use and the support is outstanding, there is also a solid upgrade environment and feature requests from users are listened to and acted upon.
- Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome.
Cons
- Sometimes i get a little lost in the menus. Oh and i cannot directly close tickets from emails.
- Lack of communication when purchased by ECI software.
- Project Management and Cloud Spaces modules, both are rather useless to us.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
