dotdigital Engagement Cloud vs Ucraft

dotdigital Engagement Cloud has 163 reviews and a rating of 4.25 / 5 vs Ucraft which has 115 reviews and a rating of 4.63 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.25 / 5 (163)

4.63 / 5 (115)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

October 7, 2021

June 7, 2021

Pros/Cons

  • Pros

  • features are easy to use, program. Amazing customer service, campaign test options are easy

  • Super easy to use. Love how I can add as many images as I need. Great ability to edit the images inside of dotmailer.

  • Cons

  • Although the email templates are easy to use, I wish there was a little more customization available.

  • The training videos could be better. Platform enhancements often occur without notification or detailed instruction. Support is good.

  • Pros

  • Easy to use. Very good value for money. Excellent and very fast support.

  • Ucraft has very beautiful and innovative templates that definitely stand out from the rest. The features and prices are great.

  • Cons

  • Can be frustrating at time (but talking to support helps a lot, they generally reply very quick) Designing tools could be more versatile

  • Well, at times, could have delayed response which is understandable. Ecommerce is kind of stand-alone currently, not sure, how it is going to turn out for me. Fingers crossed!

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A

FrontRunners

2021

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos