AbacusLaw Software


 

Abacus Law is both cloud-based and on-premise case automation solution designed explicitly for legal practices. The system works as a practice management tool that helps in managing workflows including billing, time and accounting operations.

Its features include court date calculator and rule-based calendaring, data security, time tracking, email management and more. The solution allows users to automate deadline through the use of rules based calendars and helps in data capture and relationship management specific to different areas of law (PI, criminal, civil, etc.)

It also centralizes documents, emails, notes which are associated with matters and contacts and handles form creation to produce signature-ready forms. Abacus has an accounting module that integrates billing, timekeeping and reporting into one single solution and is capable to handle trust accounts and retainers. The solution has a legal calendar management system that helps users to manage appointments, tasks and deadlines.

Support is available via phone and email.

 

AbacusLaw - Accounting and prebill
 
  • AbacusLaw - Accounting and prebill
    Accounting and prebill
  • AbacusLaw - Accounting main
    Accounting main
  • AbacusLaw - Main screen
    Main screen
  • AbacusLaw - Dashboard analytics
    Dashboard analytics
  • AbacusLaw - PI intake form
    PI intake form
  • AbacusLaw - PM and calendar
    PM and calendar
Supported Operating System(s):
Windows 7, Windows Vista, Windows 8, Windows 10

125 Reviews of AbacusLaw

 

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Software Advice Reviews (26)
More Reviews (99)

Showing 1-20 of 26

Saeed from Law firm
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Beware of this scam.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

This product is horrible. Customer service is bad. Once they have your money, they will avoid customers by all cost.

Review Source
 
 

Samantha from K&A
Specialty: Corporate
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Need Alot of Training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

You can connect all your information like emails, times, and so on. It has a spot for every bit of information needed for each individual client entry. Customer service is nice and there are lots of tutorials.

Cons

You need a lot of training to thoroughly understand how to use abacus. It is very picky on some of the input fields as well.

Review Source
 
 

Puneet from PKS Law Group, P.C.
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

DO NOT USE THIS PROGRAM!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

In October 2017, I entered into an agreement with Abacus Next for case management and accounting support for my new law practice. At the time of entering into the contract I was promised a new laptop as part of a promotion which I never received. Abacus Next did not set up my software program until the end of February 2018. I have encountered numerous issues with the software and have made many unsuccessful attempts in trying to get Abacus to rectify the ongoing issues. Every time I call I am placed on hold or routed to various people who are unable to address the problems. Abacus has also made many false representations on their website about their program. First, their 800 support number does not work. Second, the email accounts set up of for my law firm do not work. Third, I am never able to speak to a supervisor. Due to their lack of response, my staff is unable to email clients and I am unable to access new cases that are sent to me. I have asked that they return my email to my GoDaddy account for over a week so I can take back control over my email account and they have failed to do so. On one occasion while speaking with tech support I could hear other individuals talking in the background and overheard an employee say to another person. This is completely unprofessional.

Review Source
 
 

Frank from Law Offices of Frank M. Nunes, Inc.
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Everything was fine until we went to the Abacus Private Cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Check out other options if you want a cloud bases case management program before going with APC. I am waiting for my 5 year contract to expire and then reevaluate my options. I would like to have more control over "my cloud" and have local, on the scene tech support like we used to enjoy before we were forced to upgrade to APC, or else pay a high price for non-supported, prior versions of the software.

Pros

It is nice to be able to access the case management software through the cloud. It allows you to take you work with you where ever you go - which can be a good thing or a bad one.

Cons

Abacus Private Cloud does not play well with anything but MS Office 365. I had to buy a more expensive version of Dragon Naturally Speaking Legal and there is such a lag between dictation and text, that the Dragon software never gets used. We also use Essential Forms for our Judicial Council Forms in CA. APC tech support has left me hanging for over 2 weeks, and countless hours trying to figure out software that they had previously installed on their server for our use. It also seems like every time I call support to change something, there is a horrendous charge.

Review Source
 
 

Michelle from Long Tuminello, LLP
Specialty: Litigation
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Worst Experience Ever. If I could give zero stars I would!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do not make the mistake of believing that this product will do anything for you other than cause you countless hours of grief.

Pros

Any pros of this software are so far outweighed by the cons that they are not worthy of even mention.

Cons

This software is absolutely horrible. I had high hopes for this software after having been given rave reviews about Amicus Attorney and calling to get more information. The salesperson convinced me that after describing my firm's needs, we were better suited for Abacus, which was owned by the same company. After purchasing the software, it took more than 8 months for them to figure out how to migrate our data from our existing billing software, a process that they represented they were very familiar with during the sales calls. When we finally made the transition to this software we quickly learned that it is not at all user-friendly, they provide no guidance on how to use the software or how to set it up, large portions of data mysteriously changes by itself (today the originating attorneys on hundreds of our chases mysteriously changed to reflect the names of our support staff members). The calendaring system is supposed to be able to sync seamlessly with Outlook. This is a joke. Items randomly disappear from attorneys' calendars or appear on the wrong attorneys calendars, when entered. Some items sync from Abacus to Outlook and others don't with no rhyme or reason. Their call center is horrible. You cannot get the same person on the phone twice, and you cannot request to speak with a particular person so there is no consistency of service. Each time you call to describe a problem you are having, you have to start from the beginning because they do not keep any records of your past calls. The people who answer the phone have no idea how the software works and always tell you that they have to research your question and get back to you. Oftentimes you never receive a call back and when you do they still don't know how to assist you. I could go on and on...

Review Source
 
 

pejmam from Law Office of Pejman Maadani
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Dealing with trained apes is better than Abacus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Sales reps are very knowledgeable and able to make a sale. However no one behind sales rep understand what needs to be done to actually install the softwares.

Cons

Abacus has failed and continues to fail to install software on all devices, or transfer data. However, they have initiated litigation against customer because payment was stopped due to lack of cooperation from Abacus to make system work.

Review Source
 
 

Jacob from Pctek
Specialty: Employment
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Customers say the like it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Software support is great. Any time I have a question or issue, I never have to wait long.

Pros

IT administrator here , I do work for several law firms and the majority of them use Abacus and all of them seem to like it. I have set it up and installed the software several times for a one person office all the way up to a 50 person office and it was equally easy. Never have any issues with file corruption and it integrates well with other software.

Cons

The software can be a bit of a resource hog, but I normally only notice this with users who have lower end computers. Depending on what parts of the software you use, it can take up some hard drive space. But that's about it, not many cons.

Review Source
 
 

Linda from Iannelli & Associates
Specialty: Criminal
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

DON'T BUY THIS PRODUCT, DON'T BE SCAMMED LIKE ME

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was solicited to migrate from Amicus because Abacus bought out their completion. Now I cannot use my old program and cannot use Abacus either. I will fight them all the way. Can anyone say Bait and Switch Class Action? What a complete joke. Now I have to fight with my credit card. I am glad I did not authorize an automatic withdrawal from my bank account! Sucks how much time I have wasted trying to fix my case management that wasn't broken to begin with and now it is. DO NOT BUY THIS PRODUCT. DON'T FALL FOR THE FAST TALKING SALES GUY!

Pros

NOTHING GOOD ABOUT THIS PRODUCT. NOTHING WAS A REPRESENTED AND I AM STILL STRUGGLING TO GET BACK TO FUNCTIONALITY.

Cons

EVERYTHING. EVERYTHING. I BOUGHT INTO THE CLOUD BASED SERVICE, THEN I WAS TOLD I CANNOT PRINT THROUGH THE CLOUD. WHAT LAWFIRM DOESN'T PRINT?

Review Source
 
 

Deb from Johnston Kinney and Zulaica LLP
Specialty: Estate Planning
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

It took 9 months to go live ( after they promised two) and we are still not fully functional with this program after countless hours of staff and attorney time and their time as well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Migrating to a new system is always hard and we expected some bumps along the way but we never imagined that the program would cause the level of unproductivity it has. The training modules are fine but the program itself has been a huge strain on our office all year.

Pros

Abacus law has potential for new firms possibly that are starting out with no expectations and no need to import large data.

Cons

Program does not work well with third party vendors; the cloud is super slow; crashes and freezes continually, email linking is unusable. Accounting program has quirks that do not allow you to tab through. Calendar is limited in how many people you can assign to groups. Calendar synching with phone is spotty.

Review Source
 
 

Matthew from Salvation Army Kroc Center Hawaii
Specialty: Litigation
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I interacted with this software only twice but both times were excellent. I didn't know it would be so easy to use the cloud with my lawyer.

Review Source
 
 

Nadin from Cutter Law Firm
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Dont buy Abacus - You wont get ANY customer service - HOLD time 2 HRS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

No none.

Cons

When the personal injury settlement statements don't look right and you call to help make them look right, you're on the phone for 1-2 hours and get no answers. You are repeatedly told by "tier 1" people that you cannot be transferred to "tier 2" people even though your question is high level. They put you on hold while they talk to other people, people who you cannot talk to. You sit on hold while they click on your computer screen but do not fix the problem. One person there, maybe two, can look at a problem with a personal injury settlement statement and fix it quickly. Having 2 people who are able to fix settlement statements quickly there at Abacus when they likely have thousands or hundreds of clients is not enough. They are under-staffed when it comes to getting answers and trouble-shooting settlement statements.

Review Source
 
 

April from Carlson Law
Specialty: Divorce
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Horrible! Do not use this company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was LIED to to get me to sign a contract with them. After signing the contract it became clear their product did not work, they refused to cancel the contract and instead demanded that I buy additional services from them so that the initial product I purchased would work. This is not only unethical, but this borders on illegal! DO NOT USE THIS PRODUCT!

Cons

Product did not work. I signed a contract under the promise from these crooks that their system would work with my current equipment. It did not. And now they want me to continue to pay for a service that does not work.

Review Source
 
 

Randy from Devaney Pate Morris & Cameron
Specialty: Government
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

There are much better options out there.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For just a little more than you will ultimately spend on Abacus, there are much better solutions out there. I cannot, in good conscience, recommend this product to anyone.

Pros

We did like the time-keeping function. It provided an easy way to enter time. Also, we liked the statistical charts that were available showing daily performance.

Cons

Everything else. Essentially, customer service is not fully up to speed on everything. Frequently, you call and then have to wait for another call when the tech tells you he/she has to ask someone higher up. Also, Abacus management makes promises that it does not keep. When things got really bad, e were told Abacus would release us from our contract and stop automatic withdrawals from our bank account if I promised not to write a negative review. They did not hold up their end.

 
 

Mary from Partridge Partners PC
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Used to love this program, but in the last 3 months, some serious structural flaws have developed in the software, creating faulty Reports

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In the past 3 months, the software has been producing incorrect reports....missing invoice #s on Statements, Trust money being applied incorrectly to invoices, etcetera. When I filed a Case Report, it was "closed" without notifying me. The problem was not solved.

Pros

The Abacus Accounting software provides a great place to store all information needed for billing legal matters, which can be complicated

Cons

the phone support is a group of tech-savvy guys, but they don't know anything about accounting, so they can't understand accounting issues

 
 

Meredith from Law Offices of Meredith Madon
Specialty: Litigation
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Negative experience would avoid this company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software itself is functional - not great but functional. I found it to be a bit behind the times but it works well enough.

Cons

The company continually requires more and more money. They sold me their software as a one-time-buy scenario however about a year or two after buying the software I received repeated calls from a salesman explaining that systems were crashing and I had to buy the update to avoid losing all my data. I was talked into buying the update even though I had no issues because I was told that my system could crash and lose data without warning. I later found out from techs at the company that there was no such major catastrophy. The company did, to its credit, provide me with a year worth of technical assistance which I never needed. I did just call with a request to switch my program to a new computer and the rep refused to help or let me speak to a manager. They sent me an e-mail with instructions but refused to walk me through it or assist me in the process of the transfer.

 
 

Esther from Sanders & Associates PC
Specialty: Personal Injury
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Do NOT BUY IT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am in the process of finding a different database. I pay almost money per month for technical support. I have been waiting for a week for an answer back from them currently. When they did the update it converted all the date of births to 2000 .... so if you were born in 1995 it shows your date of birth 2095. They tried to tell me a year ago that my contract had expired and wanted me to sign another 5 year contract. I was willing to sign a 3 year and they refused. They continued to charge my credit card for their support after that date. Turns out I did have another year with them and my contract was not expiring. They are HORRIBLE!!!

Pros

It's a database. It does what it is supposed to do... when it is working. However, it is impossible to get technical service.

Cons

Technical support is non-existent. I have tried multiple times to get an answer to a simple problem, and have been told everything from I don't have a contract with them to it's not their problem. Instead of attempting to help, they smart off and are rude and ridiculous in their responses. My IT people were working with abacus to install an update. It did not work and abacus did not respond to calls or emails for a full week. Then after refusing to get off the phone until someone spoke to me, the guy said they just needed to do a couple things and would I like him to do it then. Thirty minutes later it was working. We spent an entire week without it because they simply would not respond to us. They kept saying someone else had our account but that person was always on the phone with another customer, Managers did not return my phone call either.

 
 

Thomas J from Azar Law Offices
Specialty: Criminal
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Abacuslaw - The Answer for any Law Firm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Abacuslaw is a complete case management software package that makes keeping track of clients, conflicts, calendars any anything associated with a law practice under one roof. The technical support staff is always available and ready to assist with issues related to the software or to guide you through using the package. If you want a complete package to streamline your practice and make your billing time more productive, this is your answer.

Pros

Everything is under one roof. Technical support staff is superior

Cons

Have not found one yet. I have been using this software for 17 years

Advice to Others

Call them, try them, you will love them

 
 

Jason from Jason C Luna PLLC
Specialty: Personal Injury
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Proven. Simple to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I first used abacus while at a former firm, and at the time it was basically a calendaring system. It evolved, and I began using it after opening my own office. I have watched it evolve, and there have been significant developments, year after year. It's simple to use and reliable.

Pros

Simple to use. Solid investment. Excellent customer service.

Cons

No in person training offered at site in San Diego.

Advice to Others

Well worth the investment.

 
 

Enita from Kushi Law Firm, P.A.
Specialty: Litigation
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Don't buy it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After doing my research, I decided to get Abacus 2 years ago (not the cloud based). It has not worked out as I thought it would. I got it because you can do billing and have the client information/case management in one software; technically, it is 2 separate software that talks to one another.
The accounting part of the software crashes a lot, too. You may be working and have the time running and then it just decides that it doesn't want to run anymore and needs to restart. OK. Great.

To do billing, it takes me a long time. You have to push about 15 buttons before you can get the bill.

There have been multiple accounting issues that I have to deal with. It has miscalculated some amounts and I caught it because I pay close attention to my client's trust funds and what they owe the firm.

The learning curve is HUGEEEE. It is a pain to learn and 1980s platform. Come On!!!

There are so many quirks about it that the developer doesn't think at all about the end user.

Customer service has been good overall. They don't always call me back when I have an issue or they call me when I can't talk to them. They are supposed to call back, and they never do. One time a customer service was essentially laughing at me, which is was nice. =(

Soon, I am going to stop using and try to go get another one, which I am not looking forward to but can't bother with abacus anymore

Pros

Nothing. I wish I never bought it.

Cons

Everything.

Advice to Others

Don't buy it.

 
 

M Patricia from Marrison Family Law LLC
Specialty: Litigation
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

DO NOT FALL FOR THIER EXCELLENT SALES PITCH

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This was probably the worst decision I have made in my 38 year career. Our firm is still not operational and we've been working with them for six months. The main issue is that Abacus will not connect from San Diego to Colorado: the internet based program shuts down suddenly and your work is missing if you have not saved it on your server (outside of the Abacus program). This is a problem if you are on a deadline. When we brought that to Abacus attention, they blamed a third party connection. We had our IT guy call the third party but because we are not customers of the third party, they would not talk to us. So basically we are paying for a program that does not work AND Abacus wont fix it or even contact the third party with whom they contract for the connection. Furthermore, the migration of my billing program to Abacus billing was a nightmare as Abacus loaded the trust account into the operating account as a credit, i.e. zero in trust. Once they sorted that out, the billing program would not accept payments from clients. My bookkeeper was on the phone with Abacus techs for countless hours trying to work that out to no avail. Finally I sent them a certified letter terminating the contract for cause and guess what? Action! now I had ten technicians working on the multiple issues trying to get it all resolved. But that took time and my attorneys were required to spend literally hours on the phone with these guys. Billable hours lost, meant they did not get their bonuses this month, as well as the firm lost revenue. To make matters worse, the response from Abacus was that it was our fault because our attorneys were non responsive: a complete lie, unless you want to complain that sometimes our attorneys are in court handling actual client matters and cannot be on the phone with them while they are doing actual attorney work. Emails are still floating in cyberspace, not received. Printers don't work. etc etc. My choice is to litigate in another state -- completely untenable. Don't be stupid. Upgrade your server and stick with your current billing program.

Pros

Great sales pitch. If the program worked, it is a lawyers dream. It doesn't.

Cons

The program does not connect and shuts down. Then you cannot do anything. It does not operate.

Advice to Others

Save your money: put it into a server upgrade and keep your existing billing software.

 
 
 
Showing 1-20 of 99

Mark from M Tynan Law

July 2018

July 2018

Revolutionized my practice. How did I live before Abacus.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and how everything connects. It prompts me to meet deadlines and makes billing much easier.

Cons

The user does not fully utilize the program. Need to attend more of the free trainings that are available. A user error, not abacus

Review Source: Capterra
 

Ashley from Law Office of Steven C. Girsky

May 2018

May 2018

I had a good experience. the support staff are always very courteous and helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software does have many functions that are helpful. It does have more to offer in file set up for our clients and has many more functions than the previous software we used.

Cons

The software does have too many steps in some functions. I have to click on several tabs to do an action that could be simplified.

Review Source: Capterra
 

Michelle from Miller Law

May 2018

May 2018

Worst software ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Nothing.

Cons

This software is unstable and customer service is poor. It looses appointments , doesn't bill correctly, and has technical issues in a daily basis. If you call for customer service plan on spending a significant amount of time on the phone only ro result in no solution.

Review Source: Capterra
 

Myra from Murphy & Loughlin
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

The customer service department personnel is always very friendly and they go out of their way.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Years of efficient production of work and billing.

Pros

Without it none of us at the office would be able to do our jobs. It is brilliant. Feature of being able to attach an email to the billing is very helpful.

Cons

I would like to be able to clone a time ticket directly at the email level instead of having to go the time ticket list of the matter.

Review Source: Capterra
 


April 2018

April 2018

Cannot recommend local version

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The lawyers liked the software when it worked, and it satisfied all of their needs and requirements.
Updates were easy and straightforward to install.

Cons

The local installed version relies on some very outdated DB backend that conflicted with an outdated DB backend for a plug-in that is sold with the software. This caused is to contantly have to make registry tweaks on all client machines any time something was thrown off balance with any app or Windows update.

We were assured hlthat the cloud version was not affected by these issues, so I'd recommend that one instead as the software iteslf worked quite well outside of those problems.

Review Source: Capterra
 

Eric from Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

We have relied on this software as one of our primary organizational tools for over five years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a mostly comprehensive business-management tool

Pros

The Abacus software, now on Abacus Private Cloud, almost always is functioning properly, and is accessible from anywhere, anytime. After our experience, we would now not use anything that is not cloud-based, particularly being in a city highly prone to power-outages, floods, and hurricanes.
We have found the software to steadily improve in features and speed. The customer service is the best I have experienced very particularly in the software industry. The techs are all very knowledgeable and carefully resolve every inquiry. They are also available very quickly, an absolute anomaly in the software business.
The calendering component, as others have observed, is a key strong-point. The linking in of all events, documents, e-mails, and notes into one accessible electronic folder provides the convenient efficiency that you will frequently use.
It is possible to scan documents directly to the cloud case file from your local computer - an important step-saver.
Adobe Acrobat Pro DC, when installed, functions on the APC desktop.
You will need reasonably strong, consistent Internet connections. Airport terminals are mostly unusable work locations even with a "jet-pack" or cell-phone "hot-spot."

Cons

This is a powerful software tool. As such, except for the calendar, it is not a "plug & play" system, except for the most computer-fluent users. To fully utilize its comprehensive features will take a commitment to initial as well as ongoing learning while taking the daily, time-consuming steps to precisely link all activities back to the case file. However, the added work will and must obviate the paper file.
The queries, forms, and reports functions are all very valuable but are far too complex to user-initiate, and each requires ongoing custom installation by the provider.
Cost-effective file collaboration with outsiders is not possible, therefore an added cloud account and the expense is required along with the time of copying and moving sizeable files.
Changing accounting from existing into the integrated system is a major transition to be carefully evaluated in advance. Maintaining the current accounting system, at least temporarily, will be required.
This software must be your primary organizational tool as it will grow into a weighted expense that is justifiable only if it is the key resource.
The software does crash daily when trying to interact with Outlook for file linking of e-mails. It can usually be resolved with a quick re-start.
Initiating printing is quite slow and getting slower but understandable with a remote server.
Microsoft Office, Adobe Pro, and Reallegal depo transcription all work very well here. Some other applications do not at all.

Review Source: Capterra
 


March 2018

March 2018

I know it's good, but it can be a pain

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Okay, this software is good and I can recognize it's made with love, but I have some qualms about it.

Cons

I don't like the fact that specific features don't fully work with my integrations, and the ease of use is pretty low (as well as low amount of integrations to begin with)

Review Source: Capterra

  Response: Abacus Data Systems, AbacusNext

Date: April 2018

April 2018

 

Hello,

Thank you for taking the time to review about our software and recognizing the hard work that our team puts into the product. If you're having issues using the program, we host FREE weekly webinars with our product trainers. The webinars are live and interactive, so you can ask questions and learn tips to use the product more efficiently. You can sign up at Abacusnext.com/webinars, where you can also view a variety of previously recorded webinars.

 

Dirk from JBB

February 2018

February 2018

Inefficient, disappointing, and unresponsive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

We have been using Abacus for calendaring for years, and were very pleased with that aspect of the program.

Cons

Our greatest issue rests with the company's customer service. We continue to receive conflicting responses and information from various team members. At this point, we feel as though each person will say whatever they have to in the moment. Response times are slow, with some e-mails simply being ignored. We have been shuffled around from person to person, yet have been unable to reach anyone other than our account manager, despite requesting specific assistance from other departments and individuals. Additionally, the product itself is slow, cumbersome, and inefficient. Something that should be done with one step is easily taking 7 or 8. Abacus Law does not communicate with Abacus Accounting well, leaving incredible room for error and forcing an inefficient use of our time. For a program that claims to be useful on multiple levels, Abacus leaves you extremely disappointed.

Review Source: Capterra
 

Patricia from Patricia C. Van Haren, attorney at law

January 2018

January 2018

We love this program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It allows us to have our calendars, emails, documents and billing in one place. We have been able to customize templates and rules for our files and practice management.

Cons

The accounting system is not automated well enough and we are required to use a third party and keep double books and manually enter our information into the system.

Review Source: Capterra
 

Sharenda from Edwards & Hunter
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Overall, quite good. The software is a big finicky, but customer/tech support is awesome!

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Functionality

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Value for Money

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Support

Streamlined efficiency and time savings (we WERE using Time Matters for case database, Timeslips for time and billing, and Quickbooks for accounting, so every matter had to be set up three times).

Pros

The software is pretty intuitive/user-friendly, and customer/tech support is extremely good at fixing the issues that arise.

Cons

A lot of "issues" arise (problems between Outlook and Abacus, Abacus shutting down improperly and requiring me to go to the server to close out open Abacus files and restart Abacus on a more-than-weekly basis, strange messages that even tech support can't figure out regarding printing within Abacus accounting, etc.)

Review Source: Capterra
 


January 2018

January 2018

Ugh. I use it because I don't feel I have a better option...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support

The cost vs other comparable software is the primary reason why this software was chosen. Additionally (just as important to us) is that the data is stored on our network and not the cloud.

Pros

The legal billing and trust accounting functions are great. However, the rest of the accounting functionality really stinks.

I like how for billing, you can schedule a bill to e-mail or print and it automatically does it (e/m or print) when you finalize the bills.

Cons

I'm used to QuickBooks. I hate that I can't drill down to detail from reports. I hate that I can't type a vendor's name when I tab to the field when entering A/P (you have to open the search window and search for the vendor...there's no way to fully navigate through data entry without taking your hands off the keyboard).

Data between the "Law" program and the "Accounting" program becomes "out of sync" frequently. There's a script to run to attempt to fix it, but it takes hours to run.

Review Source: Capterra
 


January 2018

January 2018

Worst Experience.

Ease-of-use

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Cons

Absolute worst experience ever from billing to support. This company uses predatory billing practices and its product is filled with endless glitches. No live support. From what it seems, they outsource their tech support to another country. They keep your data hostage to continue to bill you forever and ever. They will continue to bill you even while you have zero access to the program. They will disregard your requests to stop charging your card.

Review Source: GetApp
 

Alison from Law Office of Zalena M. Kersting

December 2017

December 2017

I like the program however we come across things each day that we would like improved

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Pros

Abacus is user friendly, the calendar is easy to use. I like how I can link and search for emails in the matters tab as opposed to my email.

Cons

We have to call customer support on a regular basis. Our forms don't work and we have called several times to get this going and it never gets completed. Message slips is hit or miss if it works. I believe we have been over charged multiple times and our bill has to be credited, we had to find this mistake.

Review Source: Capterra
 

Pejman from Maadani Law
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Purchase the product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
Value for Money
Value
Support
Cons

After two weeks, still no contact from the company. All names used are fictitious white names and they are Indians in India. This is the most ridiculous company I have seen. They should not be selling anything at all.

Review Source: Capterra
 

David from Elliott Stern & Calabrese, LLP

November 2017

November 2017

Do not buy AbacusLaw Case Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Abacus is a disappointment and I strongly recommend against using it. The support blames its customer and Microsoft Abacus' failures. Our program crashes constantly and the supposed case management and document management features are too complicated to use. The phone calendar and contact updates no longer work, which was a major purchase consideration when we purchased Abacus. Now the company will not support its outdated system and is using its failure to extort upgrades from its long-term customers. We started using Abacus over five years ago and experienced many headaches thought that term. Now the system constantly crashes. As an example, for the past week or so we have not been able to add new client contacts or calendar events. Imagine trying to run a law office and you cannot open a file or put an event on the calendar. Abacus support was rude and cavalier about our problems and tried to put the blame on Microsoft Windows 10 and blamed our office for deleting something on our computer -- an utter impossibility. I cannot strongly impress upon anyone considering teaming up with Abacus my disappointment and hope you will steer clear of AbacusLaw.

Cons

The company seems to have abandoned us. We purchased AbacusLaw five years ago and now the program keeps crashing and the rude support personnel blame us for using an outdated version which Abacus says it is trying to faze out an no longer support. We bought the program because it offered case management and document management capabilities, and automatically updated contacts and calendar on the phone. Over the years, we constantly needed to contact support because the calendar and contact update functionality constantly broke down. Now the software crashes all of the time. I could not enter new clients nor could I make calendar entries for the past five (5) days. I called support and they complained that Abacus no longer wants to support this version and claimed my staff must have "deleted something" -- which is an impossibility! and the support blames Microsoft updates. We are beyond frustrated with Abacus. The program is so poorly designed there is no way to utilize many of the features it claims to have. Frankly we gave up on linking documents, producing case management reports, etc. because the software is too complicated to understand. Abacus now wants to up-sell us on its new software products and the pricing could not be more noncompetitive. I sincerely discourage anyone from using Abacus Law and this is the advice from a long term user who gave Abacus an honest and fair chance.

Review Source: Capterra
 

Oswaldo from World Health Centers, LLC.

November 2017

November 2017

Abacus is used our law office to manage PIP claims and it is not the fastest however it is good.

Ease-of-use

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You can keep track of your billable hours and the pre set up pleadings make your life easy.

Pros

IF... and only IF set up properly most pleadings can be pre drafted and auto filled IF and ONLY IF all case info is put in correctly.

Cons

A little slow for my own taste. Let's just say you need to set time aside to only dedicate yourself to using the software.

Review Source: Capterra
 

Thomas J. from Azar Law Offices, LLC

October 2017

October 2017

The perfect partner for a solo or small practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

AbacusNext keeps me current with my calendar; allows me to annotate events taking place in my cases; provides me a quick conflicts check; enables me to bill events and emails in each clients folder; creates an itemized billing statement for my clients. Technical support is always there to help and fix any issue that I have.

Cons

Technical support is not available on the weekends or on holidays for problems with the Abacusnext software

Review Source: Capterra
 

Heidi from Warren John West, PC

October 2017

October 2017

Great program with amazing support.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

I love that we have all of our case information in one area which is easy to access and configure to our needs.

Review Source: Capterra
 

Karen from Law Office of Karen C. Grant

October 2017

October 2017

It is a reliable case management software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Value for Money
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Pros

It provides a trustworthy way for me to manage my cases. I like that it has a client conflict feature. I am able to keep up with calendaring, client notes and court appearances in an efficient manner.

Cons

That automatic spell check is not integrated with the software. That some of the screens could be presented in a more efficient manner.

Review Source: Capterra
 

Jim from Law Offices of Jim O Whitworth
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

from ok to horrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Not much - system has deteriorated in quality while increasing in price. Abacus has not come through with their promises and continues to raise prices despite this.

Cons

It rarely works properly the last few years. Now abacus has turned into the crooks that change prices on their own and take money from your account without permission while refusing to process a cancellation.

Review Source: Capterra