AbacusLaw software


176 reviews(4.0/5)
176 reviews(4.0/5)

Abacus Law is both cloud-based and on-premise case automation solution designed explicitly for legal practices. The system works as a practice management tool that helps in managing workflows including billing, time and accounting operations.

Its features include court date calculator and rule-based calendaring, data security, time tracking, email management and more. The solution allows users to automate deadline through the use of rules based calendars and helps in data capture and relationship management specific to different areas of law (PI, criminal, civil, etc.)

It also centralizes documents, emails, notes which are associated with matters and contacts and handles form creation to produce signature-ready forms. Abacus has an accounting module that integrates billing, timekeeping and reporting into one single solution and is capable to handle trust accounts and retainers. The solution has a legal calendar management system that helps users to manage appointments, tasks and deadlines.

Support is available via phone and email.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows 8 , Windows 10

176 Reviews of AbacusLaw

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  • Cecilia from Walthall Law Firm, P.A.

    Number of employees: 2-10 employees

    September 2018

    Great for My Office

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The program has been great. Prior to this system, billing was very tedious. Now, one click takes care of capturing time. Getting acclimated to features is easy and the daily tips help with exploring all the features.

    Pros

    I like the compatibility between billing and drafting and email. Each email I receive or send can be billed for at the moment it is sent or received. Those emails can then be linked to the file and kept safe. I feel like I am capturing more billable time.
    I like that my entire file is paperless and contained in one click.

    Cons

    Actually producing a bill. It takes time to learn the process.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Debbie from Godbey Law

    Number of employees: 11-50 employees

    September 2018

    Amicus

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    We use Amicus Attorney. We like the conflict checks that Amicus offers and the integration with Outlook. We like how you can do everything you need to do within each client file. It is exactly like opening a file folder.

    Cons

    We us QB for our accounting and Amicus links with QB but with constant problems. I would like to see Amicus work on a better link with QB.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Janis from Fiori Law Office

    Number of employees: 2-10 employees

    September 2018

    Abacus Law review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Customer support and options. It seems like it should be easier to use.

    Cons

    The functionality and ease of use. It's overly complicated to schedule appointment, set up rules, input client info, etc. The instruction videos, knowledge base format makes it hard to find answers to seemingly easy problems.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • betsy from Weiler & Borst LLP

    Number of employees: 2-10 employees

    September 2018

    Love Abacus!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love Abacus and use it every day. I rely on it to keep me on top of things.

    Pros

    The ability to enter notes no matter how far in the future; the ease of finding names of attorneys and the cases we have worked with them on.

    Cons

    Setting up rules has always given me a bit of a problem.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Abacus Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Mostly good...wish it were a little more user friendly

    Pros

    Good case management software. It definitely helps me keep on top of my cases and stay organized.

    Cons

    It’s a little clumsy in terms of creating files and functionality

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Yara from The Law Offices of Arash Khorsandi

    Number of employees: 11-50 employees

    September 2018

    Outstanding software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    You can link everything to the software making emails and documents easy to access. You can also create documents with the information on the software using your own templates with one click.

    Cons

    If you have 2 monitors it's difficult to split the software windows onto more than one screen.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Barzin from Barry Sabahat, Attorney

    Number of employees: 1 employee

    September 2018

    Great system for a good price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's saving my neck everyday. I love it.

    Pros

    All encompassing bot front office and back office management.
    Fantastic customer support.
    monthly fees better than reasonable. not at all expensive.
    Awesome billing and invoicing.
    RULE BASED CALENDARING. so important. to me. I don't have to spend hours finding deadlines related to an event.

    Cons

    Software glitches and malfunctions.
    Online service (to host my system) is a bit out of my price range, but I don't know if it's unreasonable. I just can't afford it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Great legal software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's been very good for our firm, as it really has great calendaring and reminder features. The user interface is very easy to understand and assists all of us with keeping the pleadings, documents and correspondence well-organized. I had one issue and the tech support assisted me immediately and then followed up to make sure my issue had been resolved.

    Pros

    I really enjoy how easy this software is to use by everyone in the office, attorneys. paralegals, and assistants. The software enables our office to keep our clients' files very organized and easily accessible. The calendaring is essential to our litigation practice as everything is streamlined and managed in a very logical manner. I am an attorney and the technology is geared for all of the legal professions and types of practices.

    Cons

    It has so many great features that i have not been able to utilize it to its full capacity as of yet.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Yvonne from Pfund McDonnell

    Specialty: Employment

    Number of employees: 2-10 employees

    September 2018

    Customer Support works diligently

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The last few support people we have worked with have been good. They were able to solve the problem, even though they didn't always know why the software did what it did.

    Pros

    This is an easy to use product. I like the ease involved in correcting time tickets to post bills.

    Cons

    It's "buggy." We seem to have to call on customer support often. Also, it's disheartening that the accounting software isn't "transparent" in its math calculations. we have a hard time getting the numbers to add up and match when we compare and cross check.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Abacus Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I like most of the features and options, but have concerns about time issues. It really concerns me that employees could potentially "create billing time" when there is no client work being prepared.

    Pros

    The ability to locate a client and find all the information needed in one place and the ability to use the portal with ease.

    Cons

    Three things:

    1.I don't like that employees can just input time. We want the timer used but this allows them just to input time.

    2. Billing and Invoicing - We don't bill our clients for phone conversations, but for our records we need to keep track of time. If we don't bill them, but have time entered for it, the invoice is gapped and looks unprofessional.
    3. The calendar not allowing recurrences to sync with Outlook. We have had several issues with this and it is a concern when scheduling if employees are out of the office and are not able to sync.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Helena from Rosner, Barry & Babbitt, LLP/Auto Fraud Legal Center

    Number of employees: 11-50 employees

    September 2018

    Abacus Law Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We need a very large database and software to support our cases and clients and Abacus is capable of doing that. I like the way that all emails can be linked to a matter and client, all documents and files can be stored in a shared directory for easy access.

    Cons

    Limited number of characters you can type in, when printing, characters get truncated.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • John from diDonato Law Center

    Number of employees: 2-10 employees

    September 2018

    ABACUS - Very useful and like he many Personal Injury Features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was OK but could have really used some intial attention from ABACUS Support Team to get conveted from Legacy System and through Go-Live Phase.

    Pros

    Calendering Features;Contacts, Reporting, Company Forms, WEB Intake Forms and the Personal Injury Fields, Forms and Reports.

    Cons

    It's a little complicated or technical initially. Converting our current and Active Clients took a minute. Also the Product was a little old looking like a DOS or early Windows Program.

    Needs a new look.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Yaumara from Carlos del Amo, PA

    Specialty: Litigation

    Number of employees: 11-50 employees

    September 2018

    Great legal software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Once you learn how to use Abacus, it is super easy. You are able to have everything related to the cases/matters on the same program and accessible on the same window.
    Customer service is excellent.

    Cons

    Forms are very difficult to make them work properly.
    Also, you need to call customer support every time you need to install an update

    This review was submitted organically. No incentive was offered
    Review Source
  • Hume from Mark B. Arthur PC

    Specialty: Criminal

    Number of employees: 2-10 employees

    September 2018

    Getting help when you need it most!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Everything you need to keep track of your files/cases is at your fingertips. Keep track of your calendar, contacts, and billing together all in one place.

    Cons

    No real serious cons. I would like the program if there was a better place to put a second address for defendants (i.e. if a defendant is incarcerated, it would be nice to have a place to put his home address as well as the address where he is incarcerated).

    This review was submitted organically. No incentive was offered
    Review Source
  • Magge from Chicago Immigration Advocates

    Number of employees: 2-10 employees

    September 2018

    Neutral

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like how simple it is to navigate through the software and how integrated AbacusLaw is with Abacus Billing

    Cons

    This software has its limitations. While I don't have much to comment on Abacus Law, Abacus Accounting has glitches. For example, we are a firm that bills a flat fee instead of hourly. The scheduled payments option is glitchy, and that messes with what we can see with our accounts payable.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lauren from LT, LLP

    Specialty: Litigation

    Number of employees: 11-50 employees

    September 2018

    Mediocre

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I find the program easy to use. There are also a few features that other billing programs dont offer.

    Cons

    There are A LOT of kinks in the program that require weekly calls to abacus, and a lot of updates to the program which require all users to be out of the program during the work day

    This review was submitted organically. No incentive was offered
    Review Source
  • John from Massey Law Group Pa

    Specialty: Bankruptcy

    Number of employees: 11-50 employees

    September 2018

    Onsite trainer was very committed to our law firm!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    In closing, my impressions of Abacus have been favorably shaped because of my interactions with this person. Please ensure that her supervisor is aware and that any organizational kudos are promptly applied.”

    Pros

    We hired an onsite trainer to come to get us suited up for a Billing conversion. As a former trainer with many years of experience, CSR did an excellent job with training the material but what stood out was their commitment to us after heading back to her daily job. We could call them and they would help us and THAT IS RARE. Way to go Support Team!

    Cons

    Well, new software is new software but no harder or easier to learn than any other software...just new.

    This review was submitted organically. No incentive was offered
    Review Source
  • BARBARA from LAW OFFICE OF BARBARA K. CASE

    Number of employees: 2-10 employees

    September 2018

    President

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been a customer for close to 5 years and overall it has been great - I love the APC side of it.

    Pros

    I like having everything in one central location - events, emails, billing. It's easy to navigate.

    Cons

    There's is not a lot to say here. it is extremely user friendly - i have used competitors and this is just as good without the expense.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Athena from Law Office of Kerrie C. Justice

    Number of employees: 2-10 employees

    August 2018

    Accts Manager

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    tech support is fast

    Pros

    easy to use, great for conflict checking

    Cons

    it no longer integrates with Time slips.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Caroline from Law Office of Caroline S. Earle, PLC

    Number of employees: 2-10 employees

    August 2018

    Abacus Law has grown with my business!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Exceptional. The software is useful, practical and designed specifically for attorneys. The customer service is unparalleled across the board. Fast, efficient, professional, knowledgeable. Always there, always helpful and always cheerful (no matter how many times I call!).

    Pros

    I love the format and the ease with which I can create new matters, organize my contacts and bill my matters. I started with AbacusLaw as a solo practitioner and have grown my firm to include two other attorneys and an admin. The attorneys are all networked in the cloud now, and Abacus was able to grow with me and provide additional support solutions for our small firm. The Abacus Accounting has given me great billing capacity and kept my accounts in order.

    Cons

    I have not found the forms functionality very accessible. I was an experienced attorney when I signed on with AbacusLaw, so this is not something that I particularly need.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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