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Clio vs Quill
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
3.9 / 5
Value for Money
4.5 / 5
3.9 / 5
Customer Support
4.7 / 5
4.3 / 5
Functionality
4.5 / 5
3.8 / 5
Last Review Written
March 21, 2025
December 31, 2024
Pros/Cons
Pros
- A solid A. The dashboard provides everything I need and after a few trips through the functions I use, they became second nature. Most important is the superb customer service.
- He dedicated the time and attention to hear our needs and we are grateful for his help.
- I am very pleased with Clio and what it has done for our office. Like I mentioned above, Clio has stream lined our workflow in our office to ensure better use of time and retention of documentation.
Cons
- Clio then relies on its customers to "trouble shoot" the new problems, even when they can duplicate the problem on their end. This shows a complete lack of respect for the customer's time.
- You will never be able to speak with a supervisor. I was extremely displeased with the service and tried cancelling the service a few days after, and they refused to give me a refund.
- Clio support confirmed that there is no way to stop this function. The search functions are terrible.
Pros
- The system is user friendly with a dedicated accounts manager always available to deal with any queries. We strongly recommend it to other practices.
- Very user friendly and the the technical support is very good and quick.
- Very quick and responsive. Legl integration is awesome for sending clients a link to pay a bill safely and securely within minutes.
Cons
- Unable to unlink from a case without linking to another case. Heading in E-chits will show a case even when the transaction has no link to the case.
- At the moment, whether it’s my lack of experience, the lack of user friendliness of the system or a combination of both, I do not feel that Quill is suiting my business.
- The fields can be limited and not always relevant to the case.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
268 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
