Docketwise

RATING:

4.9

(84)

About Docketwise

Docketwise is a cloud-based legal case management solution that enables immigration lawyers and law firms to streamline processes related to clients' data collection, case tracking, invoicing and more. Professionals can utilize the platform to encrypt and secure data using the Amazon Simple Storage Service (Amazon S3). Docketwise comes with an in-built form library, which helps lawyers access family, humanitarian or business immigration forms as per individual requirements. It lets users collect client information using multilingual questionnaires, assign tasks among team members and set up due dates or reminders. Additionally, immigration lawyers can share invoices with clients and send automated payment reminders to improve collection processes. Docketwise c...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Docketwise Pricing

Docketwise offers a free 7-day trial. Paid subscription plans start at $69 per month. All Docketwise plans include unlimited cases, contacts, forms, and free friendly phone, chat, and email support.

Starting price: 

$69.00 per month

Free trial: 

Available

Free version: 

Not Available

Docketwise calendar
Slide 1 of 5

Docketwise Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Docketwise

1 - 5 of 84 Reviews

User Profile

Anna

Verified reviewer

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

The Best Software At My Firm

It is making my business grow.

PROS

I am extremely pleased with Docketwise. This software streamlined my Immigration practice and enabled me to process more cases in less time. One of the best features, in my opinion, is the ability for my Clients to answer the Online Questionnaires themselves at the comfort of their home or office. Once all of the questions are answered, I receive a notification, and all I need to do is to review the forms and assemble the packets. The Forms that are generated are always up to date, so I do not have to worry for the forms getting sent back due to being outdated. Software works well on the tablet too. Clients (and my staff) love how "user friendly" this software is. Definitely a great value for the money.

CONS

Some of the forms are not available yet, but I was assured that the team is constantly working on adding new forms and features.

Sonseere

Legal Services, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Docketwise is an excellent value and easy-to-use program

Docketwise allows me to collect my clients' information in an easy-to-understand format. Regardless of which immigration form I need to generate, I know that the same information will populate each one. There is no need to retype the same facts over and over again into different forms for the same client. I also know that I'm using the most recent form that USCIS requires. I also use the To-Do list feature and have imported some of my own forms and checklists. Overall, I am very satisfied. The price is right for me as I continue to build my practice. I feel like I have all of the advantages that the big firms have because I purchased Docketwise. I know that I'm not missing anything. It helps me practice smarter, more efficiently and with confidence.

PROS

I liked how straightforward and streamlined the software is. It is easy for my clients to navigate once I send them the link to complete an intake form. And, as an added bonus, it is easy for me to use too. The set-up time is minimal and the instructions are in plain English that "mature" lawyers like me can understand. And, when I can't figure out something, I am completely confident that someone from tech support will call me back right away and answer my questions respectfully and explain everything in easy-to-understand terms. This program is amazing! It's a great value for how well it works and how much support Docketwise offers to users.

CONS

I honestly can't think of anything that is limiting or difficult about the software. The few issues I had were only related to my learning curve. But again, I sent an email off and scheduled a training session. They explained everything and were quite patient with me and my questions.

Fiona

Law Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Good Product

Good experience overall

PROS

User friendly software, good customer support.

CONS

Would like more smart form bundles for immigration forms .

Reasons for switching to Docketwise

Pricing

David M.

Verified reviewer

Legal Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2019

Updated Review

Although my previous review listed several issues with the forms, the only issue that I still have with the platform is the autosave feature and no undo button. Other than this, I think that the program is overall effective and really helps differentiate my practice with other firms. When clients use Docketwise to enter in their information, it allows our office to use our time for more important things.

PROS

1. You can send the questionnaire over to the client. The client only has to answer the question once and the information goes across to the other forms. 2. The client makes an account and they can edit the immigration forms. Most of my clients really like this feature and it makes my business more efficient. 3. The platform has changed since I started using it about a year ago. They have more options now. 4. What I like most is the fact that I no longer have to worry about using the current edition date of the various USCIS forms. Docketwise updates the documents regularly and the information that was inputted into the old form is moved over to the new form. 5. There is a direct contact person so if you have issues you can contact them.

CONS

1. There seems to be occasional bugs. Sometimes when you send the issue over to the developers they can't replicate the issue.

Enrique

Law Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Easy to Use

Great

PROS

Very easy to use. The forms are always up to date. I really enjoy the interface and how you can contact the client to complete the questionnaire.

CONS

If there is an issue, you contact customer service

Reason for choosing Docketwise

One stop shop