LawMaster Software

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Find out more:

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About LawMaster

LawMaster is a cloud-based solution that helps law firms of all sizes manage litigation cases, documents and more. It provides a matter management module, which enables lawyers to view and capture time entries, cost recordings, file notes and clients' contact details on a unified platform. Features of LawMaster include recording, cataloging, task management, client relationship administration, marketing, reporting and more. It offers a centralized knowledge center, which lets attorneys quickly access digital files and reference material related to specific cases. Additionally, it allows professionals to streamline the entire payment lifecycle, from handling payroll operations to generating electronic invoices. LawMaster comes with an application programming in...
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LawMaster dashboard

LawMaster User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

3

Customer support

3.5

Functionality

4

Showing 1 - 5 of 11 reviews

Leanne

Company size: 2-10 employees

Industry: Law Practice

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

LawMaster review

LawMaster is a user friendly program. It is basic but the more you use it the more features are uncovered.

Pros

On the whole I would say that LawMaster is user friendly and makes sense. It is also easy enough to transfer/move/make a new version and move a document to a different file number (matter no).

Cons

Once again, once you learn the basics of LawMaster it is a difficult question to answer because LawMaster as it is does a multitude of functions which are user friendly and make sense once you learn the basics.

Reasons for choosing LawMaster

Once again I am unable to answer this question as I had no input in decisions made.

Response from LawMaster

Thank you for your great review. We're thrilled that you enjoy working with LawMaster.

Replied August 2021

Leanne

Company size: 11-50 employees

Industry: Legal Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

August 2021

Lawmaster review from an accounting prospective

Overall, LawMaster has been a godsend. It has allowed the firm to progress to a more paperless office, and really is up to the user to determine how far that can be implemented.

Pros

LawMaster is easy to navigate, usage of multiple windows is excellent. Entering in data for accounting purposes is great, find using this program really easy in general.

Cons

LawMaster allows you to overdraw the trust account. Would be nice to have a feature that when completing a bill it doesn't allow you to put in more money than what there is held for that matter. Also, in payroll module, it doesn't handle paid parental leave real well, sometimes have to do journals to fix in the background. LawMaster would do better in explaining how things work in the background. Nothing worse when there is a problem and you have to try and work out how to fix. If there were more indepth notes instead of basic explanation in the help content.

Reasons for switching to LawMaster

I believe the firm wanted to progress to paperless, client portal demonstrated this was possible. All aspects of the business could be run within LawMaster, our payroll was by an external provider.

Response from LawMaster

Thank you for your great review. We're thrilled that you enjoy working with LawMaster.

Replied August 2021

Tonina

Company size: 11-50 employees

Industry: Legal Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

July 2021

Difficult to navigate

Unfortunately it generally seems to be us changing our processes to meet the requirements of the software, and not the other way around.

Pros

Payroll is generally good but does throw up some unexpected outcomes at times.

Cons

Features and processes are difficult to find; menu items are generally not named as you would expect and sometimes have different names in different areas, i.e. "entities" are called "clients" in one set of system reports. The Print Setup is generally frustrating and time-consuming. Many processes and outputs are inflexible. Fixes are often incorporated into the next version release which means a long wait and a big spend for something which should be readily available. Still waiting for a HelpDesk query to be resolved from over a year ago.

Response from LawMaster

Thank you for your review. We really appreciate your feedback as it helps us to improve for the future.

Replied August 2021

Kylie

Company size: 11-50 employees

Industry: Law Practice

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

August 2021

Lawmaster

Overall it is a very good product and has been ahead of the pack on ease of use and functionality. We feel confident that the enhancements coming will continue to improve the product.

Pros

Lawmaster encompasses most of what we need to do day to day. It is very handy having an all in one program that can do so much. Its functionality compared to competitors is very impressive and it is quite sophisticated and customisable. They have thought about how the lawyer/user in the chair will use the program which we found lacking in other products.

Cons

The templates and workflows are not simple to build, we often need assistance. We would love to see more integrations with other products or content available and the mobile app needs some improvement.

Reasons for choosing LawMaster

Our practice already had Lawmaster when I took over. I did however conduct a detailed review of the other options including demonstrations with some key competitors to ensure our product was the right fit and at the forefront of the market. Whilst some competitors had components of interest, overall we determined to remain with Lawmaster.

Response from LawMaster

Kylie thank you for your review, we appreciate your open and honest feedback.

Replied August 2021

Leeann

Company size: 11-50 employees

Industry: Law Practice

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

August 2021

First Time User of Legal Software

As a first time user of Legal software I am unable to compare to what else is in the market. I believe overall, when we are not having issues that the Lawyers & Support staff are happy with using Lawmaster. We have not been able to upgrade from Estonia yet due to document merging issues but are hoping to in the next 4 weeks, I am looking forward to using the latest version to see the improvements that have been implemented in the later versions. I have to say that I have not been impressed with the training on 2 occasions that I have been in.

Pros

I like the fact that it is an all in one programme, as in the Accounting, Payroll and of course the capabilities/requirements for a legal firm.

Cons

The Accounting & Payroll software is very basic and I don't rate it as user friendly.

Response from LawMaster

Thank you for your review. We really appreciate your feedback as it helps us improve in the future.

Replied August 2021