I Love the Access I have with Quickbooks Online

As I already said, I love the direct access to my numbers and the added reporting that has allowed me to better run my company by quickly getting insights I need. It's a lot easier for customers to pay online and I'm finding more and more of the moving that direction vs. sending in checks, so it's good that we are set up in this way now.

Pros

I started using desktop Quickbooks back in 2000 right after I first started the company. As a single-person company at first, I got used to being in the books almost every day. As we grew we added an in-house Bookkeeper. A few years ago I relocated the company to a different area and we kept our Bookkeeper who stayed in the original area. I really missed having direct access to the numbers so last year I switch to Quickbooks Online and I love it. In addition to having direct access to the numbers I need, it has a lot of other functionality and reporting that I really like. It's also great for clients to easily pay the invoices online. It's making a night and day difference. Support has been great as well.

Cons

It's definitely very expensive to be paying a pretty high fee every month - especially compared to the desktop version where we bought it and were good for years to come. It's definitely worth it but I'd be more of an evangelist if the pricing was a little easier on the pocket book.

Upgraded from Tally to QBO for simple and ease of use software

My overall experience with QuickBooks online has been amazing. I have used to desktop version before and found the online version more easy and simple to use. It has served my purpose in a great way over these years. The readily available reports helps my decision making for business. As compared to other options I found QuickBooks Online to be cheaper. We are trying to incorporate a construction company in quickbooks now. We hope it serves our purpose for this company as well now.

Pros

It is very simple to use overall. I like that i can check and work from any computer or cell phone as well. I love direct access to the numbers, easily available reports. It is great for auto billing direct from the software itself. The best part is integration with the bank account. I do not have to manually review expenses and add it.

Cons

The QBO is slow to load pages and that can be irritating at times. I initially thought that it was my internet connection but no that is not the case. While you are allowed to do a journal entry with a supplier name you cannot enter a negative invoice. There can be a greater variety in invoice format selection. A tad bit expensive.

Easy To Use Accounting Software For Small Business Owners

My overall experience with Quickbooks Online has been positive. While there are some things that can be improved, it has served its purpose for me for the past few years. The price is fairly comparable to other online software. The only other one I have had experience with is Freshbooks but I switched to Quickbooks Online because of a promotion that gave me a much cheaper option.

Pros

QuickBooks Online is a great accounting software for busy entrepreneurs who are looking for a centralized way to keep all their billing/invoicing/expense tracking/payment processing in one place. I find it quite easy to use. It allows me to forego the expense of a physical accountant and grants me the convenience of creating and sending invoices online, accepting payment, managing invoice history and tracking expenses. Instead of having to purchase software and being relegated to one laptop, you can access this software anywhere. In addition, if you have contractors/employees, depending on your plan, you can process your payroll directly from the software which is an added bonus.

Cons

I like most of the features associated with Quickbooks Online, however, as a designer myself I think there could be a greater variety in the invoice template selection. It is very easy to brand their current templates, but as someone who values brand aesthetic highly, I would love to be able to cater the visual of the invoice to be more aligned with my brand aesthetic.

Look very hard at an alternative.

I pay for Full Service Payroll. Quickbooks puts the tax rate into the program - I do not have any access. I emailed a copy late in 2019 stating the tax rate as 0.8%. The staff at Quickbooks entered the rate as 0.08% which is incorrect so only 10% of the tax was paid. I have been begging them to fix this issue. I cannot fix it because they control what is entered. I have letters on my desk threatening to intercept my tax returns because my Unemployment Tax is not paid in full plus I have interest/penalties pending . I get no resolution and have been calling for over a month now dealing with this. VERY POOR SERVICE!!!!!

Pros

I like the fact that I can track financial records from past years and do comparisons.

Cons

The software has glitches. If you need help, there is very little hope of ever getting your issues resolved. You will be told to email the technical people and they will respond or fix the issue. I have never had any resolution to this day and I have used Quickbooks since the 1990's. If I could switch to another program without losing all my history, I would do it in a heartbeat. I have learned to deal with the problems but am very frustrated. I have threatening letters from the IRS to intercept my returns because the full service Payroll entered a tax rate incorrectly and I have been waiting for them to resolve the issue for over a month now.

Upgraded from Quickbooks Desktop to Save Time Every Month

It's been very simple to use overall. I enjoy being able to work on or books from any computer or even a cell phone. Previously I could only access our bookkeeping records by physically going into our office.

Pros

The best part of Quickbooks Online is its integration with our business bank account. Prior to QB Online we used QB desktop. We would have to manually review expenses and bank accounts to make sure everything was entered into Quickbooks correctly and would constantly come across discrepancies due to data entry errors. Now that we use Quickbooks online, we have it integrated with our business account and simply identify what category each expense belongs to. It's also easy to set a "rule" for certain expenses (for example recurring monthly charges) to automatically categorize these every month. This has saved us many hours of data entry every month which is very valuable for a small business.

Cons

It takes a little time to get used to some of the changes from Quickbooks Desktop to Quickbooks online. For instance, I have a hard time figuring out where to make manual journal entries and have to use Google to figure it out. Also, the price can be significantly higher than the desktop version depending on how you use it. Currently a desktop version for my needs without a subscription can be bought for $399. In the past I have been able to use a desktop version for several years. For example, when I switched from Desktop to QB online in early 2021, I was still succesfully using a 2018 vesrion of QB Desktop. Currently I am paying $300 every year for the online version.