Sage Timeslips vs ZenCase

RATING:

3.9

(257)

Sage Timeslips has 257 reviews and a rating of 3.93 / 5 stars vs ZenCase which has 31 reviews and a rating of 4.55 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.9 (257)
4.5 (31)
Ease-of-Use
3.5 / 5
4.5 / 5
Value for Money
3.5 / 5
5 / 5
Customer Support
3 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
October 13, 2023
March 6, 2024
Pros/Cons
  • Pros

  • This software is user friendly and easy to maneuver thru.
  • We like the invoices it produces and it is able to calculate discounts for early payment, which we offer.
  • Cons

  • The built in backup service chokes file server performance, The interface has not changed in 15 years. There is no hosted option.
  • We had been using it on a server, and when we tried to change that, it caused a lot of errors and we lost a lot of time trying to make it work.
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  • Pros

  • Zencase is a convenient and modern way of inputting time. By far, the best feature is the ability to input time without needing to be connected to a remote server.
  • My favorite feature is the task management with filters and options to save searches, and the ability to make quick notes in the body of each task for ease of reference.
  • Cons

  • New email window useless because it does not assign emails to cases automatically after assigning them in Net Documents.
  • The only downside is that there is no way to track scheduled events in a matter. I would like to open a case and see what is pending, what has passed and what needs to be done all in one place.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

Advisor Recommendations

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24 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos