Soluno has revolutionized our firm management and accounting

Everything in our experience has been top-notch and a dramatic difference from Thomson Reuters, a massively larger company than Devlos. From our first interaction with their sales force, to onboarding and importation of data, to making feature requests that are actually acted upon, the experience has been 100% positive.

Pros

Soluno has the best of both worlds – the law firm business intelligence of a mature product like PCLaw with the freedom and convenience of a browser-based solution. I love everything about it. Here are the top reasons you should switch to Soluno too: 1) it has a well-designed user interface that is intuitive but powerful; 2) it is a sophisticated platform with billing and accounting made for attorneys, not something generic like QuickBooks that is a poor fit for lawyers; 3) incredible, fine-grained reporting on every metric you could imagine for timekeepers, firm performance and accounting; 4) surprisingly snappy performance that will convince you the server is in your office; 5) wonderful, attentive customer service, including listening to feature requests and acting on them quickly; and 6) free (depending on firm size) importation of data from our previous system. In our previous system (Firm Central + QuickBooks Online), posting a payment required five manual steps in two systems. In Soluno, it’s one step that’s lightning quick and will save us considerable time and hassle.

Cons

The only thing I’ve noticed is that there isn’t much of an online help utility, but there is a customer support widget in the corner for live chat support that is quite responsive.

Exceptional product

We are finally running our back office and front office software in a piece that is intuitive and easy to learn. This saves us a lot of time and effort in operating it compared with what we used to have to do. We no longer have to pull our hair to try to do get some necessary report or run some necessary function in the software and everything is straightforward. I am really glad that we ended up with this product.

Pros

This product is exceptional in that (i) it is very easy to use and (ii) it combines the back-office accounting and the front office so it is comprehensive and fulsome. This is why this product stands out above all others. The ease of use and the fact that it contains all back office accounting, plus the exceptional customer support from the provider, simply make this product exceptional. I should also note that the support in migrating our data from the previous software has been exceptional as well.

Cons

There are always features that can be added and I noticed that they improved the User Interface recently.

Soluno was a good choice for our firm

We had been users of PCLaw for many years, but the current state of that program was too uncertain for us to continue. Soluno did everything for us that PCLaw did and it did it without crashing or locking up. Soluno is also a more modern product. The look and feel is of a much newer program and it operates like a much newer product.

Pros

The conversion from PCLaw was all done by the folks at Soluno at no cost to us. I have dealt with data conversions before and this was a huge factor in our decision. Customer support is also second to none. They are very responsive and frequently you can talk directly to the programmers. Very simple to use and fairly intuitive. This program can either be installed locally or on the cloud. We already had the hardware in place, so we chose to install locally. If we choose to switch to the cloud at a later date, it is literally a very quick process. This flexibility was also a major factor in our decision.

Cons

The reports cannot be customized which is a disappointment. You can export any of the reports to Excel, so it isn't too difficult to get the data you want, but some customization would be nice. This program is fairly young, so improvements are coming at a rapid pace. If you are looking for a completely mature product, then this may not be for you. However, they are very responsive to users suggestions and many suggestions become reality in future releases.

Great software, great support- what more could you ask for?

Our overall experience has been wonderful. They took a very stressful event of having to merge two different systems and made it as smooth as possible. I would definitely recommend this software to anyone looking for a change. Very modern, constantly updating and fixing things, fantastic customer support, what more could you ask for!

Pros

I like that this software is very easy to use and navigate. All the icons are pretty self-explanatory. I think was blows me away the most is their customer service/support. We had two firms merging that used two different programs and they spent countless hours making sure everything converted well. Huge shout out to [SENSITIVE CONTENT HIDDEN] who is still to this day just a quick phone call away to help us with any question big or small. They really care about their product and their customers.

Cons

Nothing I dislike about this software. They take every suggestion and add it to their list of things to update and improve. A couple things we are hopeful to see implemented is the integration of credit card processing within Soluno; adding the ability to incur interest on files; and automating the transfer of trust funds to fees incurred at the end of the month.

Great Software and Awesome Customer Service!

We previously used PCLaw and decided to make a change mostly because we had software problems that wouldn't be addressed nor fixed by the company but also we made a company decision to move to cloud-based software. The transition to Soluno was easy. The software was similar in function to what we were used to because representative were involved with PCLaw previously. That made it an easier transition for our employees. They continue to be extremely responsive to our suggestions for enhancements to the software.

Pros

This software is very user friendly and the tech support is very quick to respond and fix any issue we may encounter. They keep improving and adding new features regularly. Their team also explains things in understandable terminology and not "industry" language - very helpful!

Cons

There are some integrations (ie: credit card payments and payroll GL importing) that aren't available but I am assured that they are on the list for future improvements to the software. A printable user manual and basic (for new users) and advanced (for existing users) training videos would also be helpful.