Excellent experience. Great overall. No complaints. Great people to work with!

Intuitive. Easy to learn. Great technical support based in the United States. U.S. based company that is not owned by one of the giant legal industry firms. A network of consultants who are passionate about the product. Well thought out and tested updates.

Can't think of many. Support becomes mandatory to use the software beginning in 2020, but you'll want to pay for support to get updates and the excellent tech support

We have used the product for over 30 years and are impressed with the continued updating to keep current with new technology. I am looking forward to one day being able to "dial" the client through VOIP integration already in the office.

The fact that this suite of programs interact with each other is wonderful. Everyone in the office can work in the programs simultaneously and have access to all information about any one of the clients. If one staff member enters information, notes, scans documents, enters time or costs for a client, every person will have access to that same information. This solves a lot of explaining to clients "I will ask her when she comes in if that document is ready" because the document is right there attached to their client information for all to see. Of course, you can limit by group which staff members can access what information depending on security of certain financial rights.

If you have more than one person writing checks, you must wait for the other person to finish before you can print your checks. There isn't a "stacking" policy in the payables program.

It does what it is supposed to do. I use Tabs3 for billing and for keeping track of my client trust account. It has many useful features and reports.

They had very bad service when it comes to maintenance. The software is not very user-friendly, first of all, so you're likely going to need technical and/or customer support. I've been using it for nearly 10 years, and this is how they treated me: I paid the same price for maintenance for the first three years, and everything was fine. Then they decided it was time to start gouging me. Every year, the price went up. The service I received was exactly the same, but they decided to charge me more and more for it with each passing year. I asked them to please lock me in at a rate, and that I was willing to sign up for a long-term commitment, but they refused, insisting that I pay more with each passing year. Over a 3-year period, the price went up by nearly 100%. Eventually, I terminated my maintenance plan to keep my office costs down. After a year off, I decided to pay for another year of maintenance, hoping to start at a fresh, low rate. But the opposite happened-- they not only quoted me an even higher rate than before, but THEY TOLD ME I WOULD HAVE TO PAY FOR THE PREVIOUS YEAR (the year in which I received no maintenance services) in order to get them to agree to provide me with maintenance again. WOW. Money for nothing. That's not just sleazy, it's unethical.

I have been using TABS3, TAS, APS and GLS for over 30 years and it is a very powerful program. My office has been using this software since 1989 and we have no intention of changing it. Everyone in our office enters their own time and it is very easy to train people to use the program. The software makes the accounting, bill paying and billing very easy to do. As they have updated the software they continue to add features that save time and therefore, money. My experience with this software has been very good.

This software is very comprehensive. We use the billing, trust accounting, accounts payable and general ledger modules of this software. They are very good about updating the software on a regular basis and listen to the users comments and requests for upgrades. I like that it integrates well with all of the modules of software. The trust accounting module is excellent and makes it really easy to comply with the bar associations regulations on lawyers' trust accounts. It prints a three way reconciliation that balances not only with the bank statement, but with the trust accounts as well.

In some ways, this software is so comprehensive and has so many features that it can be hard to understand all of the capabilities of the software or to find certain features. But if you think it can do something, it probably can. The Software Technology technical support people are incredible. They will stay on the phone with you for as long as it takes to learn a feature or figure out how to do something.

I've been using TABS3 software since about 1998. Having TABS3 Software and its integrated software modules make billing, case management, accounts payable, GL and trust accounting a breeze. TABS3 software bills are easy for clients to read making it easier for them to pay. It's easy to maneuver in, make changes on a draft basis and the like. Pulling information from TABS3 software for analytics makes my job easier to determine timekeeper production, fields of practice viability, and financial progress. And bank reconciliations - nice! PracticeMaster manages information at-a-glance - no more pulling paper files or going to other programs to find it. TABS3 software is one of our most valuable tools.

All STI products are integrated. They are user-friendly.

Report Writer: Unless you have a computer programmer on staff or know someone who is intimately familiar with Report Writer, Report Writer is not worth the trouble because you'll never figure it out. Quirky things that cause problems: A. You can't give discounts on bills unless your current fees billed supports that amount of discount. Discounts are given on an overall basis, not just on the current fees billed. B. AP module leaves you hanging in TABS3 cost entry; it doesn't cycle back to AP so you can write more checks. C. Refunds where no money is involved can go over to GL as if money was involved - need to be on your toes to delete that immediately.