About Time Matters

Time Matters is a cloud-based legal time management solution that allows law firms to improve internal collaboration, set data access controls, automate workflows and deliver in-depth insights. Key features include time capture, automated workflows and triggers, centralized document management, access and internal sharing controls, version control, activity history, and custom data views.

With Time Matters, businesses can track time, improve workflows by automating administrative tasks, and save time by collaborating with internal teams. Users can customize workflows for precedents, forms, and documents by automating tasks when specific triggers are set off. Time Matters can optimize information sharing among staff by maintaining a record of all documents for...


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Supported Operating System(s):

Web browser (OS agnostic)

44 Reviews of Time Matters

Average User Ratings

Overall

3.36 / 5 stars

Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(14)

14

3 stars

(9)

9

2 stars

(8)

8

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 44 results

December 2017

Mark A. from SIPPEL LAW FIRM PLLC

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

User since 1998; the merge processing features are the best out there, true relational database

Pros

As a long time computer user with 10 gig of forms and a general rural practice that covers most areas of law for small firms, the merge into templates is foundational to our practice. The calendar, separate matter and contact database with many to many relationships makes it possible to relate and connect important things. Customization of field names, visual record forms is superb. As a solo, we have huge contact database that allows for searches and organization. The sort select tabs allow you to organize by practice area. While having pre set codes and categories, you have the freedom to tailor the system to work the way you want. The customer support is beyond incredible, and they will take the time to get it right with you -- even escalating to a 2d level engineer if needed. The ability to go contact by contact, matter by matter, and then inside find the related data is huge. It also has a teaching and training history and materials that stand far above competitors. I have looked at other programs and find them to be "newbies" without the depth and sophistication of TM, that we rely on. I cannot forsee a transition out of TM to any other program that would work as well as it does TM has become my primary resource of my personal and business life, capturing and storing information that is accessible.

Cons

There is a learning curve. The sql database and search is slow compared to google. The integration with outlook will crash sometimes, requiring exiting both programs. We also have intermittent document merge crashes in Word Perfect that fix themselves after exiting both programs. Sometimes the conflict search is a bit slow. These are minor compared to everything else that works well.

April 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

April 2018

Love this program! Everything I need is all in one spot!

It helps us keep track of every attorney's busy schedule, whether it be for court conferences, in office client appointments, meetings with staff, meetings outside of the office, or any other appointment. It is easy to read and helps keep us organized as to where an attorney is and when. It also helps that all of our contact information can be stored all together in this program.

Pros

There are so many different features to this program. It holds all client, attorney, and court contact information in an easy to find system. I can also easily calendar all matters and link the tasks to the appropriate contact. There is also an easy daily calculator to count a certain amount of days. It is especially helpful when counting specific days to respond to orders and motions. Each person can even set up "to-do's" for themselves, without it showing on the daily calendars. I love how we can enter new client information in and keep track if we have spoken to them or not with the "consult" forms. We can tailor each category to make it hold specific information we want.

Cons

Sometimes the software can get tricky. It took me a little while to learn all of the ins and outs of the program. Sometimes certain tabs are missing when I open the program, so I have to take some time to find out where they are to open them again. It still takes me some time to find items in the program that I don't use every day.

January 2017

John from Law Office of John S. Razor

Company Size: 1 employee

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

January 2017

It used to be the way to go....not so much anymore

I am a formerly small firm, now solo. I have run the enterprise version on my own Windows SQL Server for the past 15-20 years. Setting the program up on the server took a little doing, as did several upgrades over the years, but I assume that has gotten easier now (maybe not though). The problem is I work a lot out of the office, and now that I don't have a dedicated staff member to enter in all my information (case, calendar, clients etc....) it has gotten out of date. Setting up the sync feature with my laptop never quite worked right, and as other reviewers point out there is no mobility. Frankly, I don't have time to spend monkeying around with the software. I need the software to assist me function, not the other way around. So, I am moving on to one of the cloud based services. I'd say Time Matters days are numbered.

Pros

Your data remains on your own server(s) and you can isolate it from the Internet thereby increasing security. However, that is also one of the flaws, as working remotely becomes an issue.

Cons

Lack of remote access, mobility, etc... It can be a complicated program to master.

May 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

May 2019

Easy enough to keep track of billing, but is this a solution we need?

If you really want an elaborate, automated system with detailed records to keep time, this program has got you covered. Maybe I'm old school or not, but the rest of us can just enter our time at the end of the day without any applications.

Pros

Being able to set up a list of tasks for the day and start them and stop them as I worked on them. The phone app also made it easy to get time into the system when my computer was otherwise busy.

Cons

This is micromanagement on an unnecessary level - just keep time! Having to fix things after the fact because you fat fingered something is flat out annoying. It tracks metrics on all users, but what is the point of all the data? If you have time to read all that, you should be billing hours.

February 2019

Stacey from Sharpe Law Firm

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

February 2019

Before it was slightly counterinuitive, now it is also full of errors

Time Matters has always been expensive and of questionable value. We've gotten use to the devil we know, but when we upgraded, we had no idea how much more difficult things could get.

Pros

It was never perfect, but it was reliable. The formattable clipboards were handy.

Cons

What you click on in the calendar is never what comes up. It gets stuck. It has errors. It was never user friendly. To set up things like the clipboards, you have to have more of a programmer mindset because there's nothing about this application that works like anything else most people use.