About Time Matters

Time Matters is a cloud-based legal time management solution that allows law firms to improve internal collaboration, set data access controls, automate workflows and deliver in-depth insights. Key features include time capture, automated workflows and triggers, centralized document management, access and internal sharing controls, version control, activity history, and custom data views.

With Time Matters, businesses can track time, improve workflows by automating administrative tasks, and save time by collaborating with internal teams. Users can customize workflows for precedents, forms, and documents by automating tasks when specific triggers are set off. Time Matters can optimize information sharing among staff by maintaining a record of all documents for ...


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57 Reviews of Time Matters

Average User Ratings

Overall

3.28 / 5 stars

Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(11)

11

4 stars

(16)

16

3 stars

(12)

12

2 stars

(14)

14

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 57 results

December 2017

User Profile Picture

Mark A from SIPPEL LAW FIRM PLLC

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

User since 1998; the merge processing features are the best out there, true relational database

Pros

As a long time computer user with 10 gig of forms and a general rural practice that covers most areas of law for small firms, the merge into templates is foundational to our practice. The calendar, separate matter and contact database with many to many relationships makes it possible to relate and connect important things. Customization of field names, visual record forms is superb. As a solo, we have huge contact database that allows for searches and organization. The sort select tabs allow you to organize by practice area. While having pre set codes and categories, you have the freedom to tailor the system to work the way you want. The customer support is beyond incredible, and they will take the time to get it right with you -- even escalating to a 2d level engineer if needed. The ability to go contact by contact, matter by matter, and then inside find the related data is huge. It also has a teaching and training history and materials that stand far above competitors. I have looked at other programs and find them to be "newbies" without the depth and sophistication of TM, that we rely on. I cannot forsee a transition out of TM to any other program that would work as well as it does TM has become my primary resource of my personal and business life, capturing and storing information that is accessible.

Cons

There is a learning curve. The sql database and search is slow compared to google. The integration with outlook will crash sometimes, requiring exiting both programs. We also have intermittent document merge crashes in Word Perfect that fix themselves after exiting both programs. Sometimes the conflict search is a bit slow. These are minor compared to everything else that works well.

October 2021

Tasha from Stewart Law Offices

Company Size: 11-50 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

October 2021

Great Run With Product!

I had a great run with this software and would recommend it to other law practices but it's phasing out and won't be around much longer.

Pros

There were a lot of features I enjoyed in this product. It was very easy to navigate, find pertinent information on cases, the tabs were very functional and can separate the cases how you like, just a great software.

Cons

It could get really slow moving from one case to another, and I do mean slow. I just hate that this product won't soon be around and is phasing out.

February 2021

Denise from McCullough Watt Sutton & Lynskey

Company Size: 11-50 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

3.0

Functionality

4.0

February 2021

Pricing has jumped to Cloud based, without being in the Cloud

It was great when everyone worked in the office, but doesn't work for us today with people working remotely and wanting access to information everywhere. We customized things but over the years the automatic document generation would break. Every time adobe reader updates, you have to call tech support to fix the Time Matters save function for pdf documents on every workstation! The recently upped the price of the annual maintenance plan to similar to cloud service providers, but there is very limited cloud access, so the quadrupling of the price without a corresponding increase in functionality has led us to leave Time Matters. If we are paying for cloud access we should be receiving it.

Pros

I liked the customizability of this software.

Cons

This is a premise based software. If you have an active maintenance plan you can access a bit of information through a browser or app, but this is limited to the client name and document names under that client. You can email a document to someone, but cannot view the document. We experienced constant problems accessing even this limited amount of information away from the office, as the software seems to crash a fair amount and you have to call tech support to get it back online.

May 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

May 2019

Easy enough to keep track of billing, but is this a solution we need?

If you really want an elaborate, automated system with detailed records to keep time, this program has got you covered. Maybe I'm old school or not, but the rest of us can just enter our time at the end of the day without any applications.

Pros

Being able to set up a list of tasks for the day and start them and stop them as I worked on them. The phone app also made it easy to get time into the system when my computer was otherwise busy.

Cons

This is micromanagement on an unnecessary level - just keep time! Having to fix things after the fact because you fat fingered something is flat out annoying. It tracks metrics on all users, but what is the point of all the data? If you have time to read all that, you should be billing hours.

April 2021

Rebeca from Umansky Law Firm

Company Size: 11-50 employees

Industry: Legal Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2021

Nice Software

I am enjoying Time Matters. Overall I think it is a great software that helps me daily to keep track of my cases and clients.

Pros

I like the fact that I can merge my documents from Microsoft World in a very efficient way.

Cons

I just wish time matters was faster. It gets really slow sometimes.