TimeSolv has changed my life for the better!

I'm capturing more time and collecting more. That's the name of the game.

Pros

Easy to use so that I use it more often!

Cons

Learning anything new is a pain. But I'm getting there.

Easy and Very Functional

I've used some of the bigger name time entry systems in the past and when we decided to move to a smaller boutique firm, the money for those bigger time entry systems just was not there. We tested a few, but the one that has been the best has been TimeSolv. From a timekeeper standpoint, I am glad we have switched to TimeSolv. The cost per user is great and it works well with our small firm.

Pros

We love that we can see the number of hours billed each day in the month, editing and adding information is easy and adding disbursements is as well. The search features and most other items are easy.

Cons

Some of the information in our timekeeping isn't automatically added into our bills (which need to be). However, working with customer service to get those items added in has been a breeze.

Great Product, Better than great support

Once can compare features, price, etc., and as a former IT professional, I get that you will, but what is at least as important is follow-through and support from the vendor. These guys rock it. They assign someone to you, who takes ownership of helping you and your staff. They actually make changes to the system based on customer feedback, and then tell you when they implemented what you were looking for. The strength of any software product is ultimately dependent on the support behind it, and this is top notch

Pros

It does just about whatever you want it to do, billings wise.

Cons

Integration with quickbooks could be easier. Not the most intuitive interface.

Support Staff was rude, argumentative, and unprofessional

Disappointing, unprofessional, and a complete waste of our time.

Pros

Nothing about this software makes it stand out from its competitors.

Cons

The support staff had difficulty handling even a simple training. We worked with representative, who informed us she reports directly to the CEO. She was rude, unprofessional, and worse appeared not to understand her own product. We were testing out the integration into Quickbooks and she couldn't answer the simplest questions. Worse, after we told her several times we did not want to upload all of our active clients into the system from Quickbooks, she did it anyway. And the last straw was when she changed an active client into a "test" client to create an invoice- AND ACTUALLY EMAILED THE TEST INVOICE TO OUR CLIENT CONTACT. She then spent the next 10 minutes trying to argue with my office manager that it was the office manager's fault.

Excellent upgrade over previous billing program.

I recently became a sole practitioner after my partner retired and decided to look at a new billing program. We were previously using Timeslips and it worked OK for what we needed, but I wanted to upgrade to something that was easier to use. There has been a learning curve, which is to be expected, but it is very easy to navigate and their customer support has been incredible. I have called and/or emailed several times and have always received quick and direct assistance to my issue. Plus, I was able to work out most of the kinks during an extended free trial period to make sure it would fit my needs. It has made my time-keeping much easier, and has really made our invoicing/billing process run much more efficiently. I wouldn't hesitate recommending TimeSolv to anyone, solo practitioner like myself or even small/large firm.

Pros

I most like the ease of using TimeSolv for entering billable fees and expenses, and the customer service and support I have received thus far has been excellent.

Cons

Truly there is nothing I have seen that makes me regret making the change to TimeSolv. If I had to pick one thing it would be that there are many features that are customizable, but there are some others that I wish I could have a little more control over in the invoicing (size of address on first page for one), and the default display of a client's "office phone" instead of mobile phone (but this is easily remedied by entering the mobile # in the office # since I rarely ask for/need a client's work # anyways).