Great Product

It has worked great for us, cut the time we spent on billing by half or more, and we are very happy with the customization provided to put our own brand on our invoices and statements so it doesn’t look generic.

Pros

TimeSolv has provided a great way to track our time and expenses in client matters. With the integrated function of automated invoices, it has cut our time spent on billing in half, and captured more billable time and expenses that we previously lost. It’s pretty easy to use, which is probably the best part.

Cons

It’s a real pain to get timed out when using the web/browser/online platform to track time. We’ve run into time where the integrated function in Outlook will clear or not save properly. But we’ve also found TimeSync and the mobile app work great in this respect. It would be even better if TimeSync and the mobile app automatically synced with the main platform so we had real-time data available (having to sync to track time or enter an expense for a new client/matter is a bit of a pain).

Just a User

As a user, none. That is a management Q.

Pros

I like the 'timer' integrated app in Outlook and in Timesolv. Very useful. Ability to import 'Other Charges' from Excel is also very useful.

Cons

Account number, it doesn't use them and nor will assign them. However, there is a workaround, but it is outside of TimeSolv.

Excellent upgrade over previous billing program.

I recently became a sole practitioner after my partner retired and decided to look at a new billing program. We were previously using Timeslips and it worked OK for what we needed, but I wanted to upgrade to something that was easier to use. There has been a learning curve, which is to be expected, but it is very easy to navigate and their customer support has been incredible. I have called and/or emailed several times and have always received quick and direct assistance to my issue. Plus, I was able to work out most of the kinks during an extended free trial period to make sure it would fit my needs. It has made my time-keeping much easier, and has really made our invoicing/billing process run much more efficiently. I wouldn't hesitate recommending TimeSolv to anyone, solo practitioner like myself or even small/large firm.

Pros

I most like the ease of using TimeSolv for entering billable fees and expenses, and the customer service and support I have received thus far has been excellent.

Cons

Truly there is nothing I have seen that makes me regret making the change to TimeSolv. If I had to pick one thing it would be that there are many features that are customizable, but there are some others that I wish I could have a little more control over in the invoicing (size of address on first page for one), and the default display of a client's "office phone" instead of mobile phone (but this is easily remedied by entering the mobile # in the office # since I rarely ask for/need a client's work # anyways).

Worth the change

Our whole process goes so much more smoothly. We used to have to review paper invoices and because the program is so intuitive, our attorneys can review and send invoices at their own convenience.

Pros

We just switched our law firm over to TimeSolv from a much more archaic system and are so glad we did. It's very intuitive so everyone learned the system extremely quickly (even our oldest and least technologically savvy attorneys) and our billing process goes so much more quickly and easily than it previously did. Definitely worth the switch.

Cons

Every once in awhile there's a function that we need that TimeSolv doesn't have yet. But when that happens, customer service has given us workarounds and seems to be taking our feedback and actively working on solutions.

Easy and Very Functional

I've used some of the bigger name time entry systems in the past and when we decided to move to a smaller boutique firm, the money for those bigger time entry systems just was not there. We tested a few, but the one that has been the best has been TimeSolv. From a timekeeper standpoint, I am glad we have switched to TimeSolv. The cost per user is great and it works well with our small firm.

Pros

We love that we can see the number of hours billed each day in the month, editing and adding information is easy and adding disbursements is as well. The search features and most other items are easy.

Cons

Some of the information in our timekeeping isn't automatically added into our bills (which need to be). However, working with customer service to get those items added in has been a breeze.