Xero

RATING:

4.4

(2923)

About Xero

Xero is a global small business platform with 3.95 million subscribers which includes core accounting, payroll, workforce management, expenses and projects. Xero also has an extensive ecosystem of connected apps and connections to banks and other financial institutions, helping small businesses access a range of solutions from within its open platform to help them run their business and manage their finances. Xero is a FIFA Women’s Football partner. About Xero accounting software Xero provides small business owners, accountants and bookkeepers with powerful online accounting software and access to up-to-date financial data. It’s designed to make life better for small businesses, their advisors and communities around the world. It connects businesses with their bank, ...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Xero Pricing

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Not Available

Xero dashboard
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Xero Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Xero

1 - 5 of 2,144 Reviews

Karim

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed January 2021

One stop Accounting solutions for Small to Medium organisations.

User Profile

Emily

Verified reviewer

Human Resources, 51-200 employees

Used weekly for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2024

Userfriendly accounting software for small businesses

PROS

It's an easy-to-use software with a clean UI and great automation features. The best part is its data management, which simplifies managing expenses.

CONS

Nothing in particular, but I believe it is kind of overpriced solution.

Anthony

Computer Hardware, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2024

Xero made accounts quicker

PROS

The full integration with our CRM system allows for less time adding invoice line and amounts

CONS

Not as much customisation as other packages

Reasons for switching to Xero

The integration with our CRM system to speed up invoicing

User Profile

Ben

Verified reviewer

Civic & Social Organization, 1 employee

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed July 2024

Regular price increases and failure to engage with users let this product down

I find customer support to be underwhelming. Constantly referred to the product Ideas forum, however, it’s not like any of these have any action taken on them.

PROS

Decent signup discount. On the web, the interface is easy to understand once you know what you’re doing.

CONS

Unpopular product changes (such as including advertising in invoice emails) that occurred without user consultation. When users did complain, our concerns weren’t addressed. There have been multiple price increases, with virtually no new features added as part of these changes. Almost feels like a bait and switch… they get you with cheap pricing and then start changing everything up for existing customers.

Mark

Facilities Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2024

Xero Deployment

In general, Xero is good cloud accounting solution which is many times easier to maintain than Sage.

PROS

The speed of setting up the company and linking the bank. The online banking we use is not the easiest however, Xero had this covered.

CONS

You cannot fully delete archived Invoices which can cause conflicts if you import old invoice numbers. We had a clash of new system and old invoice numbers and this caused problems with having to credit. It would have been easier if the invoice number could have just been edited.

Reasons for switching to Xero

The new job management software we deployed connected to Xero via an API.