Pages are so often the same from page to page that I get lost. Trying to see which courses have been completed by which employees for example, is not intuitive.

The timing of classes are not always accurate as Niche Academy provides services all over the world, sometimes time zones are a factor. In addition glitches are a ongoing struggle at times.

The staff training system is limited in terms of the options available for recording videos and setting up administrators.

I have had a incident where I was only half way through a class & it froze. Tried 3 more times & it still wouldn't play.

My overall experience has been very positive. There are a lot of great resources, opportunities to implement staff training and patron assistance, and ongoing professional development options.

I love that there is an option to build our own modules, access free ones from the marketplace, and the customer support is amazing.

There wasn't really anything that I could say that I don't like about this software.

The support team worked with us and it is working a lot better now. We like the accessibility of support and the customization options for the content in the courses and academies.

What I like most about this software is the ability to help patrons navigate our online resources and the ability to offer staff training through an online system.

They have a super customer service department who respond very quickly. I love that Niche keeps their tutorials updated which is the worth the weight in gold.

Uploaded trainings can become open to others and no longer under the authority of the author.

I love taking courses to help me with the library or with my patrons.and Niche always have a lot of courses that is great to learn.

You can start/stop when needed and this will pick up where you left off. Being that I am not tech savvy, this is a wonderful tool to use for training.

At the beginning of Niche the marketplace was manageable, but now with as many libraries contributing to the marketplace it has been hard to figure out what tutorials are really out there.

I enjoyed using Niche Academy due to its great setup and easy to use.

My favorite things about Niche Academy are the ease of use, and the fact that it was very specifically targeted to be of use to people in my line of work.

Great for quick trainings on a wide variety of topics.

I really love Niche Academy and the ability to create categories and learning pathways.

I like that each training is easy to go through and isn't very long. Being able to cover so many different topics is nice as well.

The ability to add open-source/market trainings from other institutions is nice.

I have enjoyed using Niche Academy because of the wide variety of features that are available to customers. Making tutorials appears seamless and navigation/completion of tutorials is easy.

I love the fact that the tutorials that are developed by Niche of the most important vendors are being updated on a continuous basis. This is worth the cost of of the software.

I like that our patrons can get help quickly and easily to learn new library eResources, general technology, and more.

The division of the courses into modules made it easy to track progress and to complete the training even if one session was interrupted, as the progress through the module was saved.

For whatever reason, possibly to do with reclassification or retitling of the courses, some of the courses I initially completed in our staff academy now show no completion.

I've found that there is good support and the company is responsive when I needed assistance.

I recently became admin and it's very difficult to find how to assign a training video to my staff.

It is hard to tell where information comes from, some of our users prefer cited sources.

Easy to use; easy to train others to use; varied functionality.

Great software for trainings. Companies can use this service to help improve their staff with learni.

The software is easy for me to use, and easy for my assistants to use. SENSITIVE CONTENT] are always happy to help me when I email or call.

I have become our small charter school's volunteer librarian, having no library skills, other than checking out books at the city library.

The software works great and Surpass is excellent at customer service. Everytime I have an issue, they are helpful and responsive and resolve it.

A record of each patron reveals the patron's photo, resources  borrowed, holds and fines. All these information on one window makes the whole work of circulation much easier.

This program brought our library into the 20th/21st Centuries. Before Surpass, we used a crude, cumbersome program.

The program is truly user friendly. If I have an issue, the customer support is outstanding: response is quick and resolution is timely.

I love, love, love, this software a lot. M so glad the school decided to update my software with Surpass.

I am so happy I chose them as I have had excellent support and advise from Surpass, both local and long-distance.

So I let the volunteers know, and told them to pay more attention on what they're doing.

Very disappointing and looking to change programs.

I appreciate all of your patience with all my emails (help, help, help).

The product prices are/were relatively easy to handle, too.

Bibliographic information is automatically imported from relevant external database servers. Not only is the searching interface beautiful but also interesting and effective.

There is cost involved (like any system), but the cost is consistent with industry standards, and you get a lot for the money.

The help button does always apply, the info I am looking for. I support team has been great and very helpful.

Every feature we have asked for has been added and the price so far has basically remained the same. Absolutely wonderful product - would recommend this product to ANYONE.

A robust, independent product that creates confidence due to its simplicity of operation.

If something does go wrong, the error messages are sometimes not very helpful.

The adherence to international standards (MARC, etc) made it super ease to integrate with my country's Bibliographic authority.

I love, love, love, this software a lot. I'm so glad the school decided to update my software with Surpass.

It takes a ridiculous amount of time to enter new books. The program will do it for you for an extra cost.

Surpass is easy to use and provides a wonderful library process for our school and our students.

Customer service - wonderful wonderful. In over 15 years of use, they have never let me down.

Perhaps the single biggest problem is the inability to make batch changes to records, although we've found some work-arounds by pasting in barcodes from a spreadsheet created by exported reports.

We are a small school library and we needed to automate on a budget. Surpass delivered an excellent solution for us at a price we can afford.

All the staff at Surpass are friendly, helpful, and caring to their customers and take care of all your needs in a timely manner.

This software is easy to use then comparison other ulternative software and approachable rapid n time saver.

Surpass is user friendly, comes with great features, and you can't find better technical support.

I am very happy our school choose Surpass system because  it is  a user friendly program with superior technical support. Everyone from the sales department to technical support has been amazing.

The customer support is great also. The beginners' videos & other helps for new users are very helpful.

Being able to inventory quickly and easily is important for volunteers. Having an attractive and easy to use online catalog is also very important.

US Dollar

Niche Academy is a comprehensive learning, training, and development platform designed to assist mission-driven organizations in achieving their training goals. It serves a variety of sectors, including public libraries, academic libraries, municipalities, and direct care providers.

With Niche Academy, organizations can access a turnkey learning solution that includes ready-to-use tutorials and a powerful platform for delivering training and tracking progress. The platform offers a range of features, including a tutorials marketplace, custom tutorials creation, reports, and integrations.

For public libraries, Niche Academy provides essential skills training for both staff and patrons, leading to increased usage of electronic resources, improved customer service, and higher participation in library programs. Academic libraries benefit from high-impact tools designed to enhance teaching information literacy and research skills. The platform enables measurable impact on student success, more opportunities for info-lit instruction, and stronger faculty relationships.

LongDescription

Course Management

Training Administration

Self-paced Learning

Progress Tracking

Interactive Content

Content Library

Content Management

Compliance Management

Training Companies

Training Management

Learner Portal

Activity Dashboard

Academic/Education

Virtual Classroom

Real Time Reporting

Reporting/Analytics

Built-in LMS

Learning Management

Built-in Course Authoring

Surveys & Feedback

Microlearning

Customizable Reports

Employee Engagement

Data Visualization

Career Development

Implicit Bias Elimination

Engagement Tracking

Content Sharing

Skills Assessment

Assignment Management

Reporting & Statistics

Progress Reports

User Management

Course Tracking

School Libraries

Private Libraries

Public Libraries

Skills Tracking

Contact Niche Academy for pricing details.

Email/Help Desk

FAQs/Forum

Phone Support

51-200

Niche Academy

Videos

Surpass is a library automation solution designed to help schools, museums, churches, public and corporate libraries manage patrons, catalogs, inventory, reports, books and more. 

Key features of Surpass include resource collections, lost and found tracking, custom patron fields and due date calculations. The self-check functionality allows patrons to check-in/out and renew books based on requirements. Teams can create photo ID cards, import lists of patrons, assign groups and send email reminders or overdue notices.

Cataloging/Categorization

Barcoding/RFID

Barcode/Ticket Scanning

Serials Management

Patron Management

Access Controls/Permissions

Law Libraries

OPAC

Fee Collection

Single Sign On

Reservations Management

Digital Asset Management

Resource Management

Barcode Printing

Full Text Search

Barcode Recognition

Data Import/Export

Self Service Portal

Self Check-in/Check-out

Circulation Management

Historical Reporting

Church Libraries

Email Management

Alerts/Notifications

Collections Management

Reserve Shelf Management

Periodicals Management

Customizable Branding

Equipment Tracking

Records Management

Third-Party Integrations

Inventory Management

Online Catalog

Search/Filter

Congregational – $50/month - with up to 10,000 volumes and 1,000 patrons
Small Library – $70/month - with up to 5,000 volumes and 1,000 patrons
Large Library – $100/month - with up to 100,000 volumes and 5,000 patrons
District - $110/month per location - multi-location/branch libraries with up to 100,000 volumes and 5,000 patrons per location.
Premier - $175/month per location - multi-location/branch libraries with no limits on volumes or patrons

Pricing shown is subject to change and is based on annual billing. 

Niche Academy vs Surpass

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