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RATING:

4.47

(53)

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Overall Rating
4.47 / 5 (53)
Ease-of-Use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
5 / 5
Functionality
4 / 5
Last Review Written
October 11, 2022
Pros/Cons
  • Pros

  • Very intelligent and powerful chat solution. I like it very much and having integration options with Facebook messenger, web and SMS chat etc.
  • I have used a few platforms but to have a platform directly go to the customer cellphone is awesome.
  • Cons

  • Inability to have multiple users assigned to one client.
  • Lately, it has been freezing, or not loading at all. I also don't like that our direct lines can't be tied to the messages.
Pricing Range
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FrontRunners

2022

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Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
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