--- title: "Chaport Software Reviews, Demo & Pricing - 2026" description: "Review of Chaport Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/live-chat/chaport-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Chaport Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/live-chat/chaport-profile/reviews/)[Alternatives](https://www.softwareadvice.com/live-chat/chaport-profile/alternatives/) # Chaport Review From $29-$99/month Free version Free trial 3 plans Wondering if Chaport is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Chaport 4.9 [(63)](https://www.softwareadvice.com/live-chat/chaport-profile/reviews/) Pricing Starting at $29.00 flat rate per month ### About Chaport Chaport is a cloud-based live chat and chatbot solution for websites that also enables businesses to communicate with clients across various channels such as Facebook, Viber, and Telegram. It provides desktop apps for Windows and macOS, a web-app for all browsers, and mobile apps for Android and iOS devices, allowing professionals to chat with website visitors, even from remote locations. Key features of Chaport include live chat widget, chatbots, knowledge base, integrations with social networks and messengers, detailed visitor info with custom fields, visitor behavior, pre-chat form, notifications, read receipts, chat transcripts, and Secure Sockets Layer (SSL) encryption. Chaport helps companies automate sales and support and offer help 24/7, send automated chat invitations to clients and get more leads, transfer chats to team members, and customize the chat widget by adding specific colors, texts, or photos. Additionally, it lets users share files or images with website visitors, quickly resolve queries using saved replies and typing insights, and gain visibility into missed/incoming chat metrics and working hours through real-time reports. Companies can also use Chaport to cr... eate a knowledge base for customers and connect it to an FAQ bot that can automatically answer customer questions using the KB articles. Chaport comes with an application programming interface (API) that allows businesses to integrate the platform with third-party systems. It also has Zapier integration that helps companies to connect Chaport to 3,000+ apps without any programming skills. The product is available on monthly and annual subscriptions, and support is extended via live chat, email, and documentation. Do you work for Chaport? [Manage this product listing](https://www.g2.com/products/chaport/claim_requests/new?auto=true) Wondering if Chaport is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Chaport User Interface ## Popular Chaport Alternatives Main Product Chaport 4.9 [(63)](https://www.softwareadvice.com/live-chat/chaport-profile/reviews/) Ratings Breakdown - 4.90Ease of use - 4.84Value for money - 4.93Customer support - 4.63Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1789)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Froged](https://www.softwareadvice.com/customer-communications-mngt/froged-profile/) 4.5 [(56)](https://www.softwareadvice.com/customer-communications-mngt/froged-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 4.61Value for money - 4.70Customer support - 4.50Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1728)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshchat](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/) 4.2 [(174)](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/reviews/) Ratings Breakdown - 4.33Ease of use - 4.11Value for money - 3.99Customer support - 4.08Functionality Pricing Starting at ₹69.00 per month Get Price ## Chaport Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Free $0.00 flat rate Plan includes: - 30-Day Chat History - Basic Widget Customization - Unlimited Chats & Websites - Web/Desktop and Mobile Apps Pro $29.00 flat rate, per month Plan includes: - Everything in Free - Unlimited Chat History - Auto-Invitations - Facebook, Viber, Telegram - Advanced Widget Customization - Saved Replies - Pre-Chat Form - Detailed Reports - Auto-Responder - REST and JavaScript API Unlimited $99.00 flat rate, per month Plan includes: - Custom Fields - Everything in Pro - Chatbots - Knowledge Base + FAQ bot - Shared Saved Replies - Chat Ratings - Advanced Reports - Teams - Assignment rules - On-Demand Reports Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Chaport Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Chaport AI/Machine Learning API Automated Responses Automated Routing Chatbot Code-free Development Communication Management CRM Customer Communication Customer History Customer Support Email Management For Sales/Marketing Geotargeting Interaction Tracking Knowledge Base Management Knowledge Management Language Detection Lead Capture Live Chat Multi-Language Natural Language Processing Offline Form Pre-Configured Bot Proactive Chat Real-time Consumer-facing Chat Reporting/Analytics Reporting & Statistics Search/Filter Self Service Portal Social Media Integration Surveys & Feedback Web Notifications Website Integration ## Chaport Integrations HubSpot CRM Integration rated undefined from -1 review Joomla Integration rated undefined from -1 review Ecwid Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review Slack Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review See all 10 integrations ## Chaport User Reviews ## Chaport customer ratings - Overall rating: 4.9/5 - Total reviews: 63 ### Rating distribution - 5 stars: 55 reviews (87%) - 4 stars: 8 reviews (13%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.9/5 - Value for money: 4.8/5 - Customer support: 4.9/5 - Functionality: 4.6/5 --- ### Excellent - it just works! - Overall rating: 5/5 - Reviewer: Tom S. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really reliable software - love the automated chat pop-ups #### Cons Would be nice to be able to change the chat icon --- ### Chaport is wonderful - Overall rating: 5/5 - Reviewer: Billy P. - Verified reviewer: Yes - Industry: Education Management - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered My students have benefited by having access to me for real-time help, and the access is easy since it isn't device or platform specific. I have benefited by the satisfaction of helping my students, and by the fact that I can use numbers to quantify how exactly I've helped students with their learning. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Students love the fact that they can get a hold of me in various ways, whether in person, by phone, email, and chat. They especially like the chat option because unlike email, it's in real time; and unlike the phone, it doesn't product anxiety. I really like Chaport because it's easy to use, both for me and for my students, and the customer support team at Chaport are, and have been, extraordinary in their kindness, patience, and going out of their way to understand and help with any questions that have come up. These days, when customer support from many other organizations has become almost non-existent, Chaport truly stands out as extraordinary. #### Cons I can't think of anything that I don't like about Chaport. I suppose I could selfishly wish everything was free, but that would be a shortcoming on my part, not theirs since they too have to make a living. --- ### Simple live chat solution - Overall rating: 4/5 - Reviewer: Luis P. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Chaport is a simple live chat solution which has provided my business with a straightforward way to communicate with potential customers through my website. Although it could be improved in may ways, with more functionalities, I believe it is a great software if you're only looking to offer your website visitors a chance to communicate with you more quickly and easily. Great for new leads. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The best things about Chaport are: - Really easy set-up - Easy to use - Mobile app to chat with website visitors - Clean backend platform - Customisation of chat - Able to decide when/where to show chat - Improves visitor engagement - Customer support responds promptly #### Cons What I don't like about Chatport is: - Really limited options - Limited mobile app, not optimised for iPhone X - No option to include knowledgebase as other live chats do - Sometimes the conditional logic fails to work #### Vendor response Thank you for your feedback, Luis! We'll optimize our mobile app for iPhone X soon. As for the functionality, we're constantly adding new features. At the same time, we want to keep the product as simple as possible because the simplicity is one of our main benefits. Replied September 2018 --- ### Chaport is the best - Overall rating: 5/5 - Reviewer: Ghazwan E. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros in addition to all implemented good features and user-friendly interface , Chaport is providing its services world wide . no banned countries or regions !! i used another software once and i lost lots of clients . after investigation the software was not showing on their side because of USA sanctions .so clients move into another service same as my service and i lost them . when i started using Chaport . most of them come back . #### Cons User friendly . no banned countries , ease of use , well managed Admin panel so u couls find who works more hours , who has bad rate or good rate ...etc #### Reasons for choosing Chaport i tried almost every singe live chat software , Chaport was the best #### Reasons for switching to Chaport lost my clients as half of the world is banned by USA sanctions . --- ### Very Easy To Use! - Overall rating: 5/5 - Reviewer: Justin G. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Overall experience is positive. I've never had an issue with the software not working. Sometimes tech support can be a little slow to respond, but I've never had to deal with them over a technical issue. I've only ever had general questions. Quality product that delivers a very simple and easy user experience at both the visitor level and the operator level. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I loved out out of the box this solution was for me! I've been using the free version for a while now and it just works and I don't really have to mess with much configuration to suit my needs. I particularly love how simple the visitor experience can be. I personally don't care for an chats that require a lot of info. I just want direct contact with a human being for a quick question - setting up this approach for my visitors with chaport is easy. From the admin stand-point it's way eaiser to use than most other live chat solutions. Again I'm not a power user or looking for a full CRM or anything like that. I've found that with live chat engines, the more functionality means more headache in setup and use. Chaport seems like they were just built around ease-of-use and solid core functionality. #### Cons The auto-invitation improved engagement and conversion drastically. I wish this feature was free, but the only competitors in this space offering this functionality for free are terrible to use. I guess I can't complain too much about a company trying to make a buck. #### Reasons for choosing Chaport Ease of use. Less headache. Less wasted time. #### Reasons for switching to Chaport Because Tawk.to is so terrible to use It gave me anxiety. --- ### Exactly What I've Been Looking For!!! - Overall rating: 5/5 - Reviewer: Claude C. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered I got my first chat while I was literally still adjusting the settings. I don't know the exact numbers, but it IMMEDIATELY increased my engagement and I actually increased my sales by over 200%, in the first week of using it. I know that I may be an anomaly, but I am proof that it can happen. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software/service is a complete "Diamond in the Rough". I have been searching for months for just right fit. The chat-bots that are the most recommended on blog posts and videos are FAR too expensive (at least for someone just starting out) and they all seem to lack something that I need. And then I found this one. It works PERFECTLY, and gives me everything thing that I need! It actually had MORE than I ever expected. I FULLY plan on scaling up with this product as my business needs also scale up. Bottom Line: Absolutely Love It! #### Cons So far, I haven't found one thing that I like "the least". I am just starting with it, but I have zero complaints. The only thing that I would change is the ability to adjust where the little bubble shows up on the screen (more than just choosing left or right) - but as far as I know, NOBODY has gotten that far... Maybe they'll be the first... [fingers crossed] #### Reasons for choosing Chaport I chose it because there was a free version in the Wordpress Repository that allowed me to just see what it was like, without even having to do a trial period. And even the free version is AWESOME! That is actually what I am still using now. But I will definitely be upgrading as soon as I reach the threshold. With all the others I tried or investigated - there was not one that seemed worth the investment, since I had no prior indication that they would even be worthwhile for my business. #### Vendor response Thank you for your feedback, Claude! We are happy you like Chaport :) If you want to adjust the position of the chat icon, you can do it using our API: https://docs.chaport.com/api/js/v1/?javascript--cq#appearance. Feel free to contact us at any time if you have any questions. Replied June 2021 --- ### The best chat for customer experience so far - Overall rating: 5/5 - Reviewer: Omar M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Really nice and well assisted from your team. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nice support from your end and easy and friendly implementation. That is powerful. Thanks for the trial time by the way. #### Cons May I have not tried this one and is already including in your widget but, how about live videocalls for support for tech or critical services support such like medicine and technology!? --- ### Very Easy To Implement, Great Automated Featured, Helpful Support - Overall rating: 5/5 - Reviewer: Josh M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Great experience, 10/10 would recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support team gave me some special code that loaded the chat after the site fully loaded so it did not slow down the site at all! #### Cons The pre-built automation for busy operators is not that good. You have to build a little automation for this. --- ### Really easy and perfect product! - Overall rating: 5/5 - Reviewer: Amal A. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use and as a designer I love the whole design system. Good job, Chaport team! Keep it up! #### Cons It would be perfect to add custom backgrounds. --- ### Fast and Easy to use! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Chaport is awesome! Their CSRs are really helpful. Just drop them a message, and they'll be more than happy to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's really easy to install and use; you can have it up and running in no time. If you need custom web integration their well-documented API got you covered. #### Cons No(?) chat bubble customization. --- Showing 1 - 10 of 63 Reviews [See All Reviews](https://www.softwareadvice.com/live-chat/chaport-profile/reviews/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24221) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16475) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4491) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4094) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Chaport with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice