About Chaport

Chaport is a cloud-based live chat solution that enables businesses to communicate with clients across various channels such as Facebook, Telegram and Viper. It provides mobile applications for Android and iOS devices, allowing professionals to chat with website visitors, even from remote locations.

Key features of Chaport include Secure Sockets Layer (SSL) encryption, notifications, read receipts and chat transcripts. It helps enterprises send automated chat invitations to clients, transfer chats to team members and customize chat widgets by adding specific colors, texts or photos. Additionally, it lets users share files or images with website visitors, quickly resolve queries using saved replies and gain visibility into missed/incoming chat metrics through ...


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Supported Operating System(s):

Web browser (OS agnostic)

27 Reviews of Chaport

Average User Ratings

Overall

4.78 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(21)

21

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

April 2020

Alyssa from H.J. Martin and Son

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2020

Great Web Chat Functions

We are able to talk to customers right away, solving problems and sending leads to our team faster than if they had to find our site's contact form.

Pros

I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.

Cons

I would like it if any data, like phone, email, name and notes were saved to the email when you email a chat transcript to yourself. Downloading a chat just gives me a text file, and it's useless.

Reasons for Choosing Chaport

The cost, ability to turn the chat bubble off when we are not working, and ability to use the chat on multiple URLs we own.

September 2019

Igor from Amazonia PPC

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Simple, yet awesome software you must have on your website!

What can I say more than that yesterday we installed the Chaport chat on our website and this morning we got our first lead! What more would one want?

Pros

The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly. You have the ability to customize the look of the chat, sounds, and many more. Installation into WordPress is easy with their plugin. And I must say that their customer support is more than you could wish for!

Cons

None. Everything is as explained on the website.

Reasons for Choosing Chaport

Functionalities were very well explained, it is clean, yet rich in features, plus it's perfect for growing teams and to try before you buy.

September 2018

Luis from KSE Academy

Verified Reviewer

Company Size: 1 employee

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

September 2018

Simple live chat solution

Chaport is a simple live chat solution which has provided my business with a straightforward way to communicate with potential customers through my website. Although it could be improved in may ways, with more functionalities, I believe it is a great software if you're only looking to offer your website visitors a chance to communicate with you more quickly and easily. Great for new leads.

Pros

The best things about Chaport are: - Really easy set-up - Easy to use - Mobile app to chat with website visitors - Clean backend platform - Customisation of chat - Able to decide when/where to show chat - Improves visitor engagement - Customer support responds promptly

Cons

What I don't like about Chatport is: - Really limited options - Limited mobile app, not optimised for iPhone X - No option to include knowledgebase as other live chats do - Sometimes the conditional logic fails to work

Response from Chaport

Replied September 2018

Thank you for your feedback, Luis! We'll optimize our mobile app for iPhone X soon. As for the functionality, we're constantly adding new features. At the same time, we want to keep the product as simple as possible because the simplicity is one of our main benefits.

April 2020

Lourdes from The Brand Company

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Helping us improve our customer service

I love the improvement we have made. The colors, the images, everything is very nice. I would clearly recommend it.

Pros

We used to have another live chat service but we didn´t have very good results. I made some search and found that Chaport had a reasonable price and good features. It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.

Cons

The only thing it´s not very good (but I have seen it´s not better in other live chats) it´s that sometimes we miss the contact of the client. It would be better a pop up or something. The sound is not very loud so we need to have more seats to make sure one of us hears it. But as I say, I haven´t found any better one.

Reasons for Choosing Chaport

Cost per seat and features. They had a promotion that adapted to our needs.

June 2017

Yulia from TopTrening.ru

Verified Reviewer

Company Size: 11-50 employees

Industry: E-Learning

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

The most beautiful and simple live chat I have used

It increased the number of leads we generate from our website. Now we pay less for the live chat software (in comparison with LiveTex and JivoChat that we used before).

Pros

Very simple and fast. Beautiful chat widget and operator app. Quick access to history. Useful features like group chats & file sharing. Powerful free plan for 5 operators

Cons

Only basic customization & reports. Can't change the incoming message sound. No possibility to modify operators' saved replies by admin.