# Chatfuel Software Reviews, Demo & Pricing - 2026 > Review of Chatfuel Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/live-chat/chatfuel-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Chatfuel Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/chatfuel-profile/reviews/) # Chatfuel 2026: Benefits, Features & Pricing Wondering if Chatfuel is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Chatfuel 4.3 [(28)](https://www.softwareadvice.com/crm/chatfuel-profile/reviews/) Pricing Starting at $15.00 per month ### About Chatfuel Chatfuel is a cloud-based platform that helps small to large enterprises improve marketing operations across Facebook Messenger using artificial intelligence (AI) chatbots. Users can send automated responses for frequently asked questions (FAQs) and redirect ongoing chats to sales representatives for further queries. Chatfuel allows organizations to configure bot flows by adding skills such as collecting clients' email addresses or exporting information into Google Sheets. Users can utilize the customer relationship management (CRM) module to store contact information and create customer segments based on specific parameters/attributes. Additionally, managers can configure AI rules, enabling chatbots to recognize specific phrases, emojis or emotions. Chatfuel comes with an application programming interface (API), which allows enterprises to modify the system and integrate it with various third-party systems. Pricing is available on monthly subscriptions and support is extended via FAQs, live chat, documentation and other online measures. Wondering if Chatfuel is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Chatfuel User Interface ## Popular Chatfuel Alternatives Main Product Chatfuel 4.3 [(28)](https://www.softwareadvice.com/crm/chatfuel-profile/reviews/) Ratings Breakdown - 4.11Ease of use - 3.95Value for money - 3.74Customer support - 4.18Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/) 4.3 [(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.26Value for money - 3.75Customer support - 3.95Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/) 4.8 [(80)](https://www.softwareadvice.com/live-chat/botsonic-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.34Value for money - 4.25Customer support - 4.61Functionality Pricing Starting at $16.67 per month Get Price Alternative Product [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/) 4.6 [(203)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.32Value for money - 4.24Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 3.99Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $39.00 per month Get Price ## Chatfuel Pricing and Plans Starting price: $15.00 per month Free Trial Free Version Basic $15.00 per feature, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Chatfuel Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Chatfuel A/B Testing Activity Dashboard AI/Machine Learning Alerts/Notifications API Automated Publishing Automated Responses Automated Scheduling Campaign Management Chatbot Client Management Code-free Development Collaboration Tools Communication Management Contact Database Content Management Coupons CRM Customer Segmentation Customer Support Customizable Branding Dashboard Data Import/Export Drip Campaigns Dynamic Content For Developers Gamification Landing Pages/Web Forms Lead Capture Lead Engagement Lead Generation Lead Management Lead Notifications Lead Nurturing Lead Qualification Lead Segmentation Lead Verification/Validation Live Chat Location-Based Marketing Monitoring Multi-Account Management Multi-Channel Marketing Multi-Language Performance Metrics Personalization Pipeline Management Pre-Approved Content Library Pre-Configured Bot Proactive Chat Product Recommendations Project Management Promotions Management Prospecting Tools Push Notifications Real-time Consumer-facing Chat Reporting/Analytics Reviews Management Shopping Cart SMS Messaging Social Media Integration Speech Synthesis Tagging Template Management Templates Visual Analytics Website Management ## Chatfuel Integrations Dropbox Business Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review Evernote Teams Integration rated undefined from -1 review Gmail Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review ## Chatfuel User Reviews Overall Rating 4.3 Ratings Breakdown 5 54% 4 29% 3 11% 2 4% 1 4% Secondary Ratings Ease of Use 4.1 Value for money 4.0 Customer support 3.7 Functionality 4.2 Yann I. Verified reviewer Online Media Self-Employed Used other for less than 2 years Review source Reviewed May 2021 Facebook Messenger Chatbot-building made easy! 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Of all the things Chatfuel brings to the table the one I consider my favorite one is its Drag-and-Drop builder for creating chatbots. No coding or any special skill required, simply click on a button, select the options that you prefer and set that up. Then, repeat the same process to add additional steps to your chatbot... it doesn't get much easier than that! Cons: Chatfuel focuses on Facebook Messenger only but it would be great to be able to leverage some of its chatbot features somewhere else, like on my website, for example. It's clear that the company decided to focus on a specific platform, and that's ok, but the idea of potentially rely only on one tool for all things chatbots... Read More VR Verified Reviewer Marketing and Advertising 2-10 employees Used weekly for less than 6 months Review source Reviewed October 2021 Great chat bot tool for beginners 4 This is a solid tool for building your first bots. It also has a free plan, which is what I used first to get started. I like the straight-forward approach and simple interface. It's easy to create a bot and you can take it into different directions. Plenty of documentation available as well. Overall this is a good tool, definitely one of the better chat bot tools I've personally tested. Worth checking out in my opinion. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I found this a very straight-forward chat bot tool for beginners. I was new to building chat bots but found this easy to work with. My first chat bot worked just the way I expected and I even got inspiration to make it more advanced. It all seemed do-able thanks to the step by step instructions. Other tools I've tried had more settings and options, making it a little more complicated. Chatfuel keeps things simple and also has advanced features if you want to use them. Cons: It's not as advanced as other tools on my first inspection but pretty much does most of the things you would want to achieve with a bot. So overall there's not much to dislike here. Read More FB Felix B. Verified reviewer Consumer Goods Self-Employed Used monthly for more than 2 years Review source Reviewed November 2024 OK product, bad suport. 1 I would describe my overall experience as "meh". Ratings Breakdown 4 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: I run a very small business that sells used baby strollers and relies on customers placing orders via Facebook Messenger. We set up Chatfuel to automate the initial part of the conversation (what model, what colors, what budget, what time constraints and so on) and it has worked well - it was well worth the $15 we initially paid per month. Cons: The Chatfuel pricing structure. The reason I am writing this review is to make it visible that Chatfuel will automatically increase your plan each month by default as your amount of "subscribers" increases. What I didn't understand was that ALL conversations are saved as "reachable" inside of Chatfuel and thus will contribute to your monthly price. Looking over my bills over the last 3 years that I have been a customer and it has been increased 5 times in that time due to increased "usage" - here's the thing, we see the same active usage every month. It's just the pool of finished conversations, marked as "done" on Facebook that are inflating the bill. My subscription went from $15 to $66 and I feel like it happened without my approval. I contacted the support team about this and the agent I connected with, Larisa, told me there's nothing she can do - so, reading between the lines, it is my own fault that I didn't disable this autoscaling feature in their settings. I am an Account Manager with another SaaS company. If one of my clients reached out to me with this type of issue, I would try to do something to ease the friction. These guys? They do not care. Read More Pierfrancesco Maria P. Verified reviewer Marketing and Advertising 2-10 employees Used daily for more than 2 years Review source Reviewed March 2022 I started in 2016 .. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The simplicity of building a chatbot is impressive even if you have zero skills Cons: Free version too limited ... before it was much more performing Read More Rocio C. Verified reviewer Electrical/ Electronic Manufacturing 51-200 employees Used daily for less than 12 months Review source Reviewed September 2022 A good chatbot for your Facebook messages! 5 Ratings Breakdown 5 Ease of use 4 Functionality Pros: We signed up for the paid program because we had very good results with the free trial. It is a fairly cheap plan and the chat is quite decisive. It allows us to serve our customers quickly and effectively. Cons: Sometimes some customers are not satisfied with the answers but it happens with all chatbots. Read More Luciano Z. Verified reviewer Information Services Self-Employed Used weekly for more than 2 years Review source Reviewed December 2021 A product that could give much more 3 Overall experience little more than adequate. The few publishing channels available and the mixed approach between blocks and flows makes the work fragmented and not optimized, which is a shame. Ratings Breakdown 3 Ease of use 3 Value for money 2 Customer support 3 Functionality Pros: From the beginning, I appreciated the ease of use and organization of the work area. Initially, it was among the first platforms to allow integration with external systems to create interesting automations and webviews. Cons: Chatfuel's pace of growth could certainly be greater. The flow designer arrived years after the various competitors and, all today, is lacking in some functionalities. The block approach is still standing, but the platform should instead turn and convert completely to the flow designer. Read More Mukesh K. Verified reviewer Information Services 2-10 employees Used weekly for less than 12 months Review source Reviewed January 2020 Good for Messenger 4 Overall the conclusion is that you can build only simple chatbots. I don't recommend chatfuel for complex chatbots but highly recommended for prototyping bots. You can build use some available templates to build bots. Ratings Breakdown 3 Ease of use 4 Functionality Pros: Chatfuel is easy to use and deploy a chatbot on messenger in a few mins. Best chatbot development platform for Facebook messenger bot as it allows user to one-click sign up with your Facebook account and many pre-built chatbot templates as well. Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free. Cons: You can deploy your chatbot on Facebook only and personally I don't like this. Also, you need a Facebook account to sign-up and build a messenger bot. You cannot build any complex chatbots on chatfuel. NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond. Documentation is also poor. There is no support for subroutines, jumping around a conversation. Read More VR Verified Reviewer Hospital & Health Care 1001-5000 employees Used daily for less than 12 months Review source Reviewed September 2019 Gets The Job Done 5 Our team is a skeleton crew. Chatfuel makes managing our incoming Facebook messages possible by guiding the conversations and sending notifications to our team members when appropriate. Chatfuel gets the job done to answer routine questions. Ratings Breakdown 4 Ease of use 5 Functionality Pros: Not having to know coding was a huge plus in selecting Chatfuel. I also really like that you can duplicate messaging tracks for multiple Facebook pages, which saves time when you're setting up several channels. Cons: I didn't find Chatfuel to be completely intuitive. Setting up our messaging journey was time-consuming. Read More GF Gleb F. Verified reviewer E-Learning 11-50 employees Used daily for less than 12 months Review source Reviewed September 2023 Great solution that helped us to automate sales funnel 5 It helped us to automatize the sales funnel saving a lot of money and increasing the % of the leads being qualified. Chatfuel´s product has a great perspective in the online sales industry. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- speed of the implementation- customer support- ability to customize the product Cons: Did not notice any. Probably the only one that the implementation required a good time contribution from our side as well Read More Mateusz W. Verified reviewer Marketing and Advertising 2-10 employees Used weekly for more than 2 years Review source Reviewed July 2019 Nice product with great community. 5 It's def one of my favorite chatbot tools out there. Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: I like it for being so powerfull tool. You can use it fot very simple bots but also for super complex ones. Cons: It's buggy sometimes and the support is hard to reach sometime. Reasons for choosing Chatfuel I'm not sure, products are pretty similar. :) Read More Showing 1 - 10 of 28 Reviews [See All Reviews](https://www.softwareadvice.com/crm/chatfuel-profile/reviews/) ## Chatfuel Popular Comparisons [Chatbase vs Chatfuel](https://www.softwareadvice.com/live-chat/chatbase-profile/vs/chatfuel/)[Tidio vs Chatfuel](https://www.softwareadvice.com/crm/chatfuel-profile/vs/tidio-chat/)[Botsonic vs Chatfuel](https://www.softwareadvice.com/live-chat/botsonic-profile/vs/chatfuel/)[Wati vs Chatfuel](https://www.softwareadvice.com/crm/chatfuel-profile/vs/wati/) ## Other Top Recommended Live Chat Software [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24131) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16385) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4466) Recently recommended **0** times Stuck Between Options? 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