--- title: "Chatfuel Software Reviews, Demo & Pricing - 2026" description: "Review of Chatfuel Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/live-chat/chatfuel-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Lead Generation Software](https://www.softwareadvice.com/marketing/lead-generation-comparison/) / Chatfuel Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/chatfuel-profile/reviews/) # Chatfuel Review From $15/month Free version Free trial 1 plan Wondering if Chatfuel is right for your organization? Our Lead Generation Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Chatfuel 4.3 [(28)](https://www.softwareadvice.com/crm/chatfuel-profile/reviews/) Pricing Starting at $15.00 per feature per month ### About Chatfuel Chatfuel is a cloud-based platform that helps small to large enterprises improve marketing operations across Facebook Messenger using artificial intelligence (AI) chatbots. Users can send automated responses for frequently asked questions (FAQs) and redirect ongoing chats to sales representatives for further queries. Chatfuel allows organizations to configure bot flows by adding skills such as collecting clients' email addresses or exporting information into Google Sheets. Users can utilize the customer relationship management (CRM) module to store contact information and create customer segments based on specific parameters/attributes. Additionally, managers can configure AI rules, enabling chatbots to recognize specific phrases, emojis or emotions. Chatfuel comes with an application programming interface (API), which allows enterprises to modify the system and integrate it with various third-party systems. Pricing is available on monthly subscriptions and support is extended via FAQs, live chat, documentation and other online measures. Do you work for Chatfuel? [Manage this product listing](https://www.g2.com/products/chatfuel/claim_requests/new?auto=true) Wondering if Chatfuel is right for your organization? Our Lead Generation Software selection experts can help you in 15 minutes or less. ## Chatfuel User Interface ## Popular Chatfuel Alternatives Main Product Chatfuel 4.3 [(28)](https://www.softwareadvice.com/crm/chatfuel-profile/reviews/) Ratings Breakdown - 4.11Ease of use - 3.95Value for money - 3.74Customer support - 4.18Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Seamless](https://www.softwareadvice.com/marketing/seamless-ai-profile/) 4.5 [(585)](https://www.softwareadvice.com/marketing/seamless-ai-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.27Value for money - 4.35Customer support - 4.48Functionality Pricing Available upon request Get Price Alternative Product [useArtemis](https://www.softwareadvice.com/customer-data-platform/useartemis-profile/) 4.7 [(171)](https://www.softwareadvice.com/customer-data-platform/useartemis-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.86Value for money - 4.56Customer support - 4.61Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Dripify](https://www.softwareadvice.com/crm/dripify-profile/) 4.7 [(477)](https://www.softwareadvice.com/crm/dripify-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.29Value for money - 4.62Customer support - 4.43Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Linked Helper 2](https://www.softwareadvice.com/marketing/linked-helper-2-profile/) 4.9 [(278)](https://www.softwareadvice.com/marketing/linked-helper-2-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.86Value for money - 4.85Customer support - 4.83Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [HubSpot Marketing Hub](https://www.softwareadvice.com/product/119437-HubSpot-Marketing/) 4.5 [(6256)](https://www.softwareadvice.com/product/119437-HubSpot-Marketing/reviews/) Ratings Breakdown - 4.33Ease of use - 4.18Value for money - 4.38Customer support - 4.41Functionality Pricing Starting at $15.00 per month Get Price ## Chatfuel Pricing and Plans Starting price: $15.00 per month Free Trial Free Version Basic $15.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Chatfuel Features - Popular features found in Lead Generation Campaign Management CRM Data Import/Export Landing Pages/Web Forms Lead Nurturing Lead Qualification Lead Segmentation Lead Verification/Validation Pipeline Management Reporting & Statistics - More features of Chatfuel A/B Testing Activity Dashboard AI/Machine Learning Alerts/Notifications API Automated Publishing Automated Responses Automated Scheduling Autoresponders Canned Responses Chatbot Chat/Messaging Client Management Code-free Development Collaboration Tools Communication Management Contact Database Content Management Coupons Customer Segmentation Customer Support Customizable Branding Dashboard Drip Campaigns Dynamic Content File Sharing Gamification Lead Capture Lead Engagement Lead Generation Lead Management Lead Notifications Live Chat Location-Based Marketing Mobile Access Monitoring Multi-Account Management Multi-Channel Marketing Multi-Language Performance Metrics Personalization Pre-Approved Content Library Pre-Configured Bot Proactive Chat Product Recommendations Project Management Promotions Management Prospecting Tools Push Notifications Real-time Consumer-facing Chat Reporting/Analytics Reviews Management Shopping Cart SMS Messaging Social Media Integration Tagging Template Management Templates Third-Party Integrations Transfers/Routing Visual Analytics Website Management ## Chatfuel Integrations Dropbox Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review Evernote Teams Integration rated undefined from -1 review Gmail Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review ## Chatfuel User Reviews ## Chatfuel customer ratings - Overall rating: 4.3/5 - Total reviews: 28 ### Rating distribution - 5 stars: 15 reviews (54%) - 4 stars: 8 reviews (29%) - 3 stars: 3 reviews (11%) - 2 stars: 1 reviews (4%) - 1 star: 1 reviews (4%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 4.0/5 - Customer support: 3.7/5 - Functionality: 4.2/5 --- ### Facebook Messenger Chatbot-building made easy! - Overall rating: 5/5 - Reviewer: Yann I. - Verified reviewer: Yes - Industry: Online Media - Company size: Self-Employed - Product usage: Used other for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Of all the things Chatfuel brings to the table the one I consider my favorite one is its Drag-and-Drop builder for creating chatbots. No coding or any special skill required, simply click on a button, select the options that you prefer and set that up. Then, repeat the same process to add additional steps to your chatbot... it doesn't get much easier than that! #### Cons Chatfuel focuses on Facebook Messenger only but it would be great to be able to leverage some of its chatbot features somewhere else, like on my website, for example. It's clear that the company decided to focus on a specific platform, and that's ok, but the idea of potentially rely only on one tool for all things chatbots... --- ### Great chat bot tool for beginners - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered This is a solid tool for building your first bots. It also has a free plan, which is what I used first to get started. I like the straight-forward approach and simple interface. It's easy to create a bot and you can take it into different directions. Plenty of documentation available as well. Overall this is a good tool, definitely one of the better chat bot tools I've personally tested. Worth checking out in my opinion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I found this a very straight-forward chat bot tool for beginners. I was new to building chat bots but found this easy to work with. My first chat bot worked just the way I expected and I even got inspiration to make it more advanced. It all seemed do-able thanks to the step by step instructions. Other tools I've tried had more settings and options, making it a little more complicated. Chatfuel keeps things simple and also has advanced features if you want to use them. #### Cons It's not as advanced as other tools on my first inspection but pretty much does most of the things you would want to achieve with a bot. So overall there's not much to dislike here. --- ### OK product, bad suport. - Overall rating: 1/5 - Reviewer: Felix B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered I would describe my overall experience as "meh". #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I run a very small business that sells used baby strollers and relies on customers placing orders via Facebook Messenger. We set up Chatfuel to automate the initial part of the conversation (what model, what colors, what budget, what time constraints and so on) and it has worked well - it was well worth the $15 we initially paid per month. #### Cons The Chatfuel pricing structure. The reason I am writing this review is to make it visible that Chatfuel will automatically increase your plan each month by default as your amount of "subscribers" increases. What I didn't understand was that ALL conversations are saved as "reachable" inside of Chatfuel and thus will contribute to your monthly price. Looking over my bills over the last 3 years that I have been a customer and it has been increased 5 times in that time due to increased "usage" - here's the thing, we see the same active usage every month. It's just the pool of finished conversations, marked as "done" on Facebook that are inflating the bill. My subscription went from $15 to $66 and I feel like it happened without my approval. I contacted the support team about this and the agent I connected with, Larisa, told me there's nothing she can do - so, reading between the lines, it is my own fault that I didn't disable this autoscaling feature in their settings. I am an Account Manager with another SaaS company. If one of my clients reached out to me with this type of issue, I would try to do something to ease the friction. These guys? They do not care. --- ### I started in 2016 .. - Overall rating: 5/5 - Reviewer: Pierfrancesco Maria P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity of building a chatbot is impressive even if you have zero skills #### Cons Free version too limited ... before it was much more performing --- ### A good chatbot for your Facebook messages! - Overall rating: 5/5 - Reviewer: Rocio C. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros We signed up for the paid program because we had very good results with the free trial. It is a fairly cheap plan and the chat is quite decisive. It allows us to serve our customers quickly and effectively. #### Cons Sometimes some customers are not satisfied with the answers but it happens with all chatbots. --- ### A product that could give much more - Overall rating: 3/5 - Reviewer: Luciano Z. - Verified reviewer: Yes - Industry: Information Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Overall experience little more than adequate. The few publishing channels available and the mixed approach between blocks and flows makes the work fragmented and not optimized, which is a shame. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros From the beginning, I appreciated the ease of use and organization of the work area. Initially, it was among the first platforms to allow integration with external systems to create interesting automations and webviews. #### Cons Chatfuel's pace of growth could certainly be greater. The flow designer arrived years after the various competitors and, all today, is lacking in some functionalities. The block approach is still standing, but the platform should instead turn and convert completely to the flow designer. --- ### Good for Messenger - Overall rating: 4/5 - Reviewer: Mukesh K. - Verified reviewer: Yes - Industry: Information Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the conclusion is that you can build only simple chatbots. I don't recommend chatfuel for complex chatbots but highly recommended for prototyping bots. You can build use some available templates to build bots. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Chatfuel is easy to use and deploy a chatbot on messenger in a few mins. Best chatbot development platform for Facebook messenger bot as it allows user to one-click sign up with your Facebook account and many pre-built chatbot templates as well. Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free. #### Cons You can deploy your chatbot on Facebook only and personally I don't like this. Also, you need a Facebook account to sign-up and build a messenger bot. You cannot build any complex chatbots on chatfuel. NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond. Documentation is also poor. There is no support for subroutines, jumping around a conversation. --- ### Gets The Job Done - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our team is a skeleton crew. Chatfuel makes managing our incoming Facebook messages possible by guiding the conversations and sending notifications to our team members when appropriate. Chatfuel gets the job done to answer routine questions. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Not having to know coding was a huge plus in selecting Chatfuel. I also really like that you can duplicate messaging tracks for multiple Facebook pages, which saves time when you're setting up several channels. #### Cons I didn't find Chatfuel to be completely intuitive. Setting up our messaging journey was time-consuming. --- ### Great solution that helped us to automate sales funnel - Overall rating: 5/5 - Reviewer: Gleb F. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered It helped us to automatize the sales funnel saving a lot of money and increasing the % of the leads being qualified. Chatfuel´s product has a great perspective in the online sales industry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - speed of the implementation- customer support- ability to customize the product #### Cons Did not notice any. Probably the only one that the implementation required a good time contribution from our side as well --- ### Nice product with great community. - Overall rating: 5/5 - Reviewer: Mateusz W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered It's def one of my favorite chatbot tools out there. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like it for being so powerfull tool. You can use it fot very simple bots but also for super complex ones. #### Cons It's buggy sometimes and the support is hard to reach sometime. #### Reasons for choosing Chatfuel I'm not sure, products are pretty similar. :) --- Showing 1 - 10 of 28 Reviews [See All Reviews](https://www.softwareadvice.com/crm/chatfuel-profile/reviews/) ## Chatfuel Popular Comparisons [Seamless vs Chatfuel](https://www.softwareadvice.com/crm/chatfuel-profile/vs/seamless-ai/)[useArtemis vs Chatfuel](https://www.softwareadvice.com/crm/chatfuel-profile/vs/useartemis/)[Dripify vs Chatfuel](https://www.softwareadvice.com/crm/chatfuel-profile/vs/dripify/) ## Other Top Recommended Lead Generation Software [HubSpot Marketing Hub](https://www.softwareadvice.com/product/119437-HubSpot-Marketing/) **4.5** (6256) Recently recommended **10** times [FloStack](https://www.softwareadvice.com/marketing/flostack-profile/) **0.0** (0) Recently recommended **10** times [CASTANET](https://www.softwareadvice.com/marketing/castanet-profile/) **5.0** (4) Recently recommended **8** times [Gather](https://www.softwareadvice.com/product/104580-Gather/) **4.8** (19) Recently recommended **1** times Stuck Between Options? 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